Management Training in Botswana

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level quality managers and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for quality auditing in healthcare, pass the certification exams, and apply quality management principles in their organizations.By the end of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

This instructor-led, live training in Botswana (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies. By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.By the end of this training, participants will be able to:

• Understand the fundamentals of Statistical Process Control (SPC).
• Use basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Create and interpret various types of control charts for variable and attribute data to detect and analyze process variations.
• Calculate and interpret process capability indices.

Audience Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports) Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Training 'Generation differences in management. Employees of Generation XYZ. How to function with them' is addressed to team leaders, offering knowledge and skills in the area of communication and motivation of employees of generations X, Y and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling the effective acquisition of necessary skills. to manage a team in a generationally diverse environment.

This instructor-led, live training in Botswana (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO. By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

This instructor-led, live training in Botswana (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams. By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today. This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.

This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization. For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not. If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.

Overview This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use. The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation. Learning Objectives After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

In this instructor-led, live training in Botswana, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers.

Global turmoil, business disruptions and pandemics have not only turned business standards upside down, but forcibly reshaped how boards govern those organizations.  Here is what directors must know today to be effective.  Best-practice tips and tools (meetings, info, agendas, committees, structure, etc.) that boards around the world use to do a better job, with less effort, leaving more time for high-value boardwork.

The governance of any enterprise is only as good as its board of directors… and that board is only as effective as its chairman.  Yet the board leadership role is not only the most crucial for board effectiveness – it’s also the one with the least training and support.  Board leaders and chief executives too often battle over power.  Here are the secrets of the world’s best board leaders, the “in the boardroom” leadership tricks of long-time board pros.

Audience:

• Specialists Looking to Transition to Broader Management or Senior Roles.
• New or Aspiring Managers.
• Established Managers looking to further develop their skills.

Overview: This instructor-led, live on-site training is aimed at managers who wish to develop their capability to coach and lead their colleagues towards excellence. The course gives new and developing managers the confidence and ability to implement established and well-tried principles of management technique. The course is based on five key pillars of management performance: defining role purpose, emphasising strengths, enabling change, influencing and empowering colleagues. Whilst we do not promote one particular managerial style or pattern, the course is behavioural science led; evidence-based principles are presented in a practical and pragmatic format. The course is highly interactive and engaging requiring candidates to actively participate from the outset. By the end of this training, participants will be able to:

• Understand how humans are motivated and learn.
• Adapt their existing skills set to maximise their potential.
• Develop and implement an effective management technique.

Format of the Course:

• Highly interactive lecture and discussion.
• Lots of exercises and practice.
• Scenario based presentations, briefings and feedback sessions.

Audience:

• Senior Management
• Risk and Safety Managers
• Project Manager

Overview: This instructor-led, live training is aimed at senior managers who wish to develop their capability to strategize and manage safety and risk in complex, high-tech industries. The course gives risk and safety managers the confidence and ability to implement an established and effective organisational culture assessment process. The course will introduce the SI-9 product which has been developed to provide an efficient and accurate methodology to measure multiple elements of your organization's culture. The periodic measurement of your corporate culture not only enhances your risk visibility but provides evidence of your personal and corporate due diligence in risk management. By the end of this training, participants will be able to:

• Recognise the signs and signals of vulnerable corporate risk culture.
• Understand the personal and corporate liability implications of risk and safety management.
• Adapt their risk management systems to become more resilient.
• Design an effective cultural measurement system based on the SI-9 assessment system.
• Develop and implement an effective organizational cultural management strategy.

Format of the course:

• Highly interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on experience of cultural measurement tools

Audience:

• Junior Managers.
• Established Professionals Looking to Accelerate their Career
• Established Professionals Considering Different Roles.

Overview: This training is designed as an entry level course to educate candidates on what development opportunities are available in personal and professional development. The course will illustrate how success is achieved in a variety of high-performance industries and elite sports. Many of our trainers have successfully introduced training and development programmes utilising the most up to date training techniques and methodologies. Candidates will experience engagement techniques used in a variety of industries. Each candidate will be guided through the design of their own individual Professional Development Plan. By the end of this training, participants will be able to:

• Identify the basic principles of Continuing Professional Development (CPD).
• Recognise their individual strengths and potential areas of development.
• Develop and Continually Develop their own CPD programme.

Format of the course:

• Highly interactive lecture and discussion.
• Lots of exercises and practice.
• Coaching in the Development of a personal CPD plan.

Audience:

• All Levels of Management.
• Technical Experts.
• New Project Managers.

Overview: Change Management skills have increasingly become a core requirement for the effective management of projects, budgets and personnel. One key lesson our trainers have seen repeated across numerous industries through the Covid-19 pandemic is not to wait for change to overcome your organisation. Change Management principles need to be embedded in business resilience programmes. Utilising David Snowden’s Cynefin model as a basis for developing sense making before making strategy the course takes the candidates away from rigid and process decision-making structures which can impede collective and creative thinking. Building flexibility into decision-making structures not only enhances business resilience but promotes efficiencies from existing structures.   By the end of this training, participants will be able to:

• Recognise the need to consistently plan with flexibility.
• Understand the meaning of contingent business processes.
• Adapt their risk management systems to become more resilient.
• Design countermeasures against complacency and tunnel vision.
• Develop and implement an effective and consistent change management strategy.

Format of the course:

• Highly interactive lecture and discussion.
• Lots of exercises, practice and planning.
• Hands-on experience of change management templates.

Audience:

• Aspiring Project Managers
• Junior Managers
• Field Specialists

This instructor-led, live training is aimed at senior managers who wish to develop their capability to strategize and manage safety and risk in complex, high-tech industries. The course gives risk and safety managers the confidence and ability to implement an established and effective safety culture assessment process. The course will introduce the SI-9 product which has been developed to provide an efficient and accurate methodology to measure multiple elements of your organization's culture. The periodic measurement of your corporate culture not only enhances your risk visibility but provides evidence of your personal and corporate due diligence in risk management. By the end of this training, participants will be able to:

• Recognise the signs and signals of vulnerable corporate risk culture.
• Understand the personal and corporate liability implications of risk and safety management.
• Adapt their risk management systems to become more resilient.
• Design an effective safety culture measurement system based on the SI-9 assessment system.
• Develop and implement an effective organizational cultural management strategy.

Format of the course:

• Highly interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on experience of cultural measurement tools

Audience:

• This course is for leaders, or aspiring leaders, with direct responsibility for leading teams and making strategic decisions

Overview: The Strategic Leadership Course provides you with the knowledge and techniques to determine a clear, strategic direction for your organisation. It will help you better understand the various approaches to leadership, alongside change management and decision making, giving you the ability to plan and implement strategic actions. The course presenters have extensive experience in coaching senior leaders in the practical application of strategic leadership principles. The course makes use of contemporary real-life examples and utilises the experiences of the candidates. By the end of this training, participants will be able to:

• Gain insights into the various approaches to strategy
• Have a greater appreciation of the different approaches to leadership and change management
• Understand how to effectively implement a strategic plan
• Evaluate the progress of a strategic plan

Format of the course:

• Highly interactive lecture and discussion.
• Scenario based learning with your group.
• Opportunities to discuss your own leadership challenges in a group setting

Audience:

• This course is for leaders, or aspiring leaders, with direct responsibility for leading teams and making strategic decisions

Overview: The Strategic Planning Course provides you with the knowledge and techniques to determine a clear, strategic direction for your organisation. It will help you better understand the various approaches available in analysing, planning and implementing strategic actions. The course does not promote a singular approach to strategic planning but provides the candidates with a selection of approaches. This agnostic approach to strategic theory allows contextualised application of the candidates’ needs within their particular professional environment. Whilst candidates would be expected to bring and share their own experience, extensive use is made of contemporary real-life examples. By the end of this training, participants will be able to:

• Gain insights into the various approaches to strategy
• Have a greater appreciation of the different methods of strategic analysis and positioning
• Understand how to effectively address strategic implementation
• Evaluate the progress of a strategic plan

Format of the course:

• Highly interactive lecture and discussion.
• Scenario based learning with your group.
• Opportunities to reflect on your own challenges

The "Zarządzanie zespołem rozproszonym" training is addressed to people at various organizational levels working remotely, especially those working from home. The aim of the course is to equip participants with the skills to build an effective distributed team, define roles, effectively delegate tasks, analyze team dynamics and harmoniously use the team's potential. In the form of a workshop, strategies for managing a distributed team, focused management of project results, the use of IT tools, maintaining interpersonal relationships, motivational techniques, time management and effective delegation of tasks are discussed.

This course is designed to help the attendee to build organizational resilience against a range of threats so that organizations can respond effectively to incidents, maintain the availability of business operations and safeguard its interests. 

After attending the training course, you can sit the exam and, if you successfully pass the exam, you can apply for the “Certified ISO 22301 Lead Implementer” credential. The internationally recognized “Certified ISO 22301 Lead Implementer” certificate will prove that you have the professional capabilities and practical knowledge to implement a BCMS based on the requirements of ISO 22301 in an organization.Who should attend?

• Project managers and consultants involved in business continuity 
• Expert advisors seeking to master the implementation of the business continuity management system
• Individuals responsible to maintain conformity with BCMS requirements within an organization
• Members of the BCMS team

Learning objectives

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of a BCMS
• Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization
• Understand the operation of the business continuity management system and its processes based on ISO 22301
• Acquire the necessary knowledge to support an organization in effectively planning, implementing, managing, monitoring, and continually improving a BCMS

Educational approach

• This training course is based on theory, implementation best practices, and ISO 22301 requirements useful for the implementation of a BCMS.
• Lecture sessions are illustrated with practical exercises based on a case study which includes role-playing and discussions.
• The participants are encouraged to intercommunicate and engage in discussions and exercises.
• The exercises are similar to the certification exam.

General Information

• Certification fees are included in the exam price. After completion of the course you will be able to book the exam.
• Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples.
• An Attendance Record worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
• In case candidates fail the exam, they can retake the exam within 12 months following the initial exam for free. 
•  

After attending the training course, you can sit the exam and, if you successfully pass the exam, you can apply for the “PECB Certified ISO 22301 Lead Auditor” credential. The internationally recognized “PECB Certified ISO 22301 Lead Auditor” certificate will prove that you have the professional capabilities and competences to audit organizations based on the requirements of ISO 22301 and auditing best practices.Who should attend?

• Auditors seeking to perform and lead business continuity management system (BCMS) audits
• Managers or consultants seeking to master the business continuity management system audit process
• Individuals responsible to maintain conformity with the BCMS requirements in an organization
• Technical experts seeking to prepare for the business continuity management system audit
• Expert advisors in business continuity management

Learning objectives

• Understand a business continuity management system (BCMS) and its processes based on ISO 22301
• Acknowledge the relationship between ISO 22301 and other standards and regulatory frameworks
• Understand the auditor’s role in planning, leading, and following up on a BCMS audit in accordance with ISO 19011
• Interpret the requirements of ISO 22301 in the context of a BCMS audit
• Plan an audit, lead a team of auditors, draft reports, and follow up on an audit
• Act with due professional care during an audit

Educational approach

• This training course is based on theory, auditing best practices used in BCMS audits, ISO 22301 requirements, and international auditing standards.
• Lecture sessions are illustrated with practical exercises based on a case study which includes role-playing and discussions.
• The participants are encouraged to intercommunicate and engage in discussions and exercises.
• The exercises are similar to the certification exam.

General Information

• Certification fees are included in the exam price. After completion of the course you will be able to book the exam.
• Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples.
• An Attendance Record worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
• In case candidates fail the exam, they can retake the exam within 12 months following the initial exam for free.

Lead Disaster Recovery Manager training enables you to develop the necessary expertise to support an organization in implementing, maintaining and managing an ongoing Disaster Recovery Plan. During this training course, you will also gain a comprehensive knowledge of the best practices of Disaster Recovery processes and ICT Disaster Recovery services as part of business continuity management.After mastering all the necessary concepts of Disaster Recovery processes, you can sit for the exam and apply for a “PECB Certified Lead Disaster Recovery Manager” credential. By holding a PECB Lead Disaster Recovery Manager Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead Disaster Recovery teams in implementing Disaster Recovery strategies based on best practices. Who should attend?

• Disaster Recovery professionals or consultants seeking to master the necessary concepts and processes related to recovery strategies
• Managers responsible to establish a Disaster Recovery plan in an organization
• Individuals responsible for maintaining conformance with organization`s Disaster Recovery requirements
• Disaster Recovery team members

Learning objectives

• Acknowledge the correlation between Disaster Recovery, Business Continuity Management, Information Security and other IT areas and frameworks
• Master the concepts, approaches, methods and techniques used for the implementation and effective management of a Disaster Recovery Plan
• Learn how to interpret the ICT Disaster Recovery strategies in the specific context of an organization
• Learn how to support an organization to effectively plan, implement, manage, monitor and maintain DR services based on best practices
• Acquire the expertise to advise an organization in implementing an effective Disaster Recovery Plan based on best practices

Educational approach

• This training is based on both theory and best practices used in the implementation and management of a DR plan
• Lecture sessions are illustrated with examples based on case studies
• Practical exercises are based on a case study which includes role playing and discussions
• Practice tests are similar to the Certification Exam

General Information

• Certification fees are included on the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months for free

The ISO 22316 Introduction training course enables you to comprehend the fundamental elements necessary to support an organization in enhancing organizational resilience. During this training course, you will go through different concepts of resilience, attributes, and the factors that contribute to resilience, which altogether help an organization to cope with the dynamic and ever-changing business environment. Who should attend?

• Individuals interested in organizational resilience
• Individuals seeking to gain knowledge on the ways how to enhance organizational resilience

Learning objectives

• Understand the principles, attributes, and activities of the organizational resilience
• Understand the basic elements of organizational resilience strategy

General Information

• Participants will be provided with the training material containing over 100 pages of explanatory information and practical examples. 
• The Attendance Record worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.

ISO 22316 Foundation training enables you to learn the basic elements to enhance organizational resilience and manage an organizational resilience strategy as specified in ISO 22316. During this training course, you will be able to understand different concepts of resilience which help an organization to cope with today’s dynamic business environment. After completing this course, you can sit for the exam and apply for the “PECB Certified ISO 22316 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, framework and management approach.Who should attend?

• Individuals involved in organizational resilience
• Individuals involved in business continuity management
• Individuals interested to pursue a career in organizational resilience

Learning objectives

• Understand the importance of achieving an enhanced state of resilience
• Understand the principles that contribute to an organization’s resilience
• Understand the concepts, approaches, standards, methods and techniques that enable the effective management of organizational resilience strategy

Educational approach

• Lecture sessions are illustrated with practical questions and examples
• Practical exercises include examples and discussions
• Practice tests are similar to the Certification Exam

General information

• Certification fees are included on the exam price
• Training material containing over 200 pages of information and practical examples will be distributed
• A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months for free

The ISO 22316 Lead Resilience Manager training course enables you to develop the necessary expertise to assist an organization in establishing, maintaining, and continually improving an organizational resilience program based on ISO 22316.This training course is designed to prepare its participants establish an organizational resilience program based on the recommendations of the ISO 22316. In addition, during this training course, you will gain a thorough understanding of the best practices and principles of organizational resilience by being able to identify, respond and adapt to new changes within the organization.After mastering all the necessary concepts of Organizational Resilience, you can sit for the exam and apply for a “PECB Certified ISO 22316 Lead Resilience Manager” credential. The internationally recognized PECB Lead Resilience Manager Certificate proves that you have the practical knowledge and professional capabilities to establish the ISO 22316 program in an organization.Who should attend?

• Individuals involved in business continuity
• Individuals responsible for the effectiveness of resilience within an organization
• Individuals concerned with organizational resilience enhancement

Learning objectives

• Master the concepts, principles, attributes, and approaches used in the establishment of an organizational resilience program
• Acknowledge the correlation between ISO 22316, ISO 22301, and other standards and regulatory frameworks
• Learn how to interpret ISO 22316 in the specific context of the organization
• Learn how to support an organization in preparing, establishing, operating, validating, and improving an organizational resilience program
• Acquire the expertise to advise an organization in implementing and following organizational resilience best practices in any organization

General Information

• Certification fees are included on the exam price.
• Training materials and practical examples will be distributed.
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued.
• In case of exam failure, you can retake the exam within 12 months for free

This training course is intended to help participants understand and become familiar with the basic concepts with regard to pandemics and find out how to prepare for and respond to a global pandemic. The second section of the training course discusses pandemics and their impacts, providing information on infectious diseases and pandemics, introducing the common terms related to pandemics, and mentioning the potential impacts of a pandemic. The next three sections, deemed as the crux of the training course, are: (1) Preparing for a pandemic, wherein participants gain knowledge on how to prepare for a pandemic situation as an organization and the measures that should be taken to minimize the impact on the organization’s operations; (2) Responding to a pandemic, wherein participants gain knowledge on how to respond to a pandemic, such as activating a pandemic emergency plan, working from home, and social distancing; (3) Communicating during a pandemic, wherein participants gain knowledge on the purpose of communication, including with whom to communicate, what to communicate, where to communicate, what means to use for communicating, and who is responsible to communicate. This training course is based on the good practices commonly used in ISO standards and guidelines provided by several local and international organizations. Who should attend?

• Business continuity managers
• Members of business continuity teams
• Crisis response team leaders and members
• Owners of small- and medium sized enterprises (SMEs)
• Individuals seeking to ensure the continuity of essential processes in an organization during a pandemic
• Owners, managers, and leaders seeking to ensure the safety and well-being of their employees

Learning objectives

• Get acquainted with the main concepts of pandemic preparedness and response
• Understand the basic elements of a business continuity plan and how to respond to pandemics

General information

• The training course contains nearly 100 pages of information filled with good practices, guidelines, practical examples, and quizzes.

ISO 22301 Introduction training course enables you to comprehend the basic concepts of a Business Continuity Management System (BCMS).By attending the ISO 22301 Introduction course, you will understand the importance of a Business Continuity Management System and the benefits that businesses, society and governments can obtain. Who should attend?

• Individuals interested in Business Continuity Management
• Individuals seeking to gain knowledge about the main processes of a Business Continuity Management System (BCMS)

Learning objectives

• Understand the concepts, approaches, methods, and techniques used to implement a Business Continuity Management System
• Understand the basic elements of a Business Continuity Management System 

Why should you attend?This training course is designed to help participants understand the fundamental concepts and principles of a business continuity management system (BCMS) based on ISO 22301. By attending this training course, participants will learn more about the structure and requirements of the standard including the BCMS policy, the top management’s commitment, internal audit, management review, and continual improvement process.After attending the training course, you can sit the exam and, if you successfully pass it, you can apply for the “PECB Certificate Holder in ISO 22301 Foundation” credential. A PECB Foundation certificate shows that you have knowledge on the fundamental concepts, principles, methodologies, requirements, framework, and management approach used in business continuity.Who should attend?

• Individuals involved in business continuity
• Individuals seeking to gain knowledge about the main processes of business continuity management systems (BCMS)
• Individuals interested to pursue a career in business continuity

Learning objectives

• Acknowledge the correlation between ISO 22301 and other standards and regulatory frameworks
• Understand the components and the operation of a BCMS based on ISO 22301 and its principal processes
• Understand the concepts, approaches, methods, and techniques used for the implementation and management of a BCMS

Educational approach

• Lecture sessions include discussion questions and examples.
• The exercises include multiple-choice quizzes.
• The participants are encouraged to intercommunicate and engage in discussion and the completion of quizzes.
• Quizzes are similar to the certificate exam.

Procurement professionals often deal with a myriad of activities from developing sourcing strategies to negotiating contracts and managing supplier relationships.  The skills required to perform their roles effectively are therefore just as wide-ranging.  Procurement professionals are expected to be good communicators and project managers, have sound commercial and financial awareness and be great influencers and negotiators.  

In this instructor-led, live training in Botswana, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities.  By the end of this training, participants will be able to:

• Identify the Requirements for a successful QMS Audit.
• Create an Audit Checklist for a sample audit scenario.
• Report findings in accordance to ISO 9001 requirements.
• Write and grade non-conformity reports and evaluate proposals for corrective action.
• Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives.

The Advanced Product Quality Planning (APQP) course is designed to provide participants with a comprehensive understanding of the APQP process and its application in product development and launch. This course will cover the key concepts, tools, and techniques used in APQP, enabling participants to effectively plan and manage quality throughout the product development lifecycle. Through practical examples, case studies, and interactive exercises, participants will develop the skills and knowledge necessary to successfully implement APQP in their organizations and ensure the delivery of high-quality products to customers.

This comprehensive course is designed to provide participants with in-depth knowledge and expertise in implementing and maintaining a Quality Management System (QMS) compliant with the IATF 16949 standard. Participants will gain a deep understanding of the requirements, processes, and best practices related to automotive quality management. Through practical examples and case studies, participants will learn how to effectively apply the principles of IATF 16949 to ensure the highest level of quality in automotive manufacturing and supply chain operations

ISO 26262 defines the requirements for functional safety in the automotive sector. This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to implement the ISO 26262 standard within their organization. By the end of this training, participants will be able to:

• Understand functional safety as it relates to automotive hardware and software development.
• Understand the legal responsibilities and compliance requirements of ISO 26262.
• Implement the safety processes prescribed in ISO 26262.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Botswana (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers.By the end of this training, participants will be able to:

• Adopt a proactive and collaborative approach for enhancing supplier quality.
• Clearly define and communicate supply specifications and requirements.
• Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
• Use a QMS system to continuously monitor, inspect and audit supply chains.
• Ensure that suppliers provide the highest quality products and services.

ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.After completing this course, you can sit for the exam and apply for a “PECB Certified ISO 9001 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.Who should attend?

• Individuals involved in Quality Management
• Individuals seeking to gain knowledge about the main processes of Quality Management Systems (QMS)
• Individuals interested to pursue a career in Quality Management

The “PECB Certified ISO 9001 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains: h Domain 1: Fundamental principles and concepts of a Quality Management System (QMS) h Domain 2: Quality Management System (QMS)Upon the successful completion of the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential.General InformationCertification fees are included on the exam priceTraining material containing over 200 pages of information and practical examples will be distributedA participation certificate of 14 CPD (Continuing Professional Development) credits will be issuedIn case of exam failure, you can retake the exam within 12 months for free

ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness. After mastering all the necessary concepts of Quality Management Systems, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Implementer” credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 9001 in an organization. Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors seeking to master the implementation of a Quality Management System
• Individuals responsible for maintaining conformance with QMS requirements
• QMS team members

General information

• Certification fees are included on the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months for free

The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.  After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. Who should attend?

• Auditors seeking to perform and lead Quality Management System (QMS) certification audits
• Managers or consultants seeking to master a Quality Management System audit process
• Individuals responsible for maintaining conformance with QMS requirements
• Technical experts seeking to prepare for a Quality Management System audit
• Expert advisors in Quality Management

General information

• Certification fees are included in the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months free of charge

This training course is for all people working in or with high-performance IT delivery teams (such as DevOps and Scrum) that are responsible for or heavily involved in quality engineering such as QA professionals, testers and operations people. Other relevant roles include business analysts, product owners, developers, quality engineers, users, scrum masters, agile coaches, release train engineers, etc. In today’s IT world cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new way of working towards built-in quality which goes beyond just testing.
Performing QA & testing activities in an organization requires a wide variety of knowledge and skills. This training course enables professionals to perform these operational activities. This course includes the cost of the TMAP® High-performance quality engineering exam voucher. The exam is taken in collaboration with iSQI. With this voucher the exam can be scheduled on a date and location of your choice. The internationally recognised TMAP® High-performance quality engineering certification confers and attests to the knowledge and skills that are essential for any individual responsible for or heavily involved in quality engineering.

This training course is for all people that are involved in organizing high-performance IT delivery (such as DevOps and Scrum). This includes roles such as scrum masters, agile coaches, release train engineers, test managers, test masters.
Other relevant roles include QA professionals, testers, business analysts, product owners, developers, quality engineers, users, operations people etc. In today’s IT world cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new way of working towards built-in quality which goes beyond just testing.
Organizing QA & testing requires orchestrating, arranging, planning, preparing and controlling the activities. This training course enables professionals that are responsible for organizing QA & testing to acquire necessary knowledge and skills to enable teams to achieve quality ownership. This course includes the cost of the TMAP®  Organizing built-in quality at scale exam voucher. The exam is taken in collaboration with iSQI. With this voucher the exam can be scheduled on a date and location of your choice. With the TMAP: Organizing built-in quality at scale:

• You will have an independent, internationally recognised certification as proof of expertise in the field of QA and testing
• You will learn about IT delivery models, especially DevOps, and the whole-team approach and relevance for Dev and Ops people
• You will have the opportunity to gain further certificates

This training course provides all people in a high-performance IT delivery team, such as a DevOps or Scrum team, with the required knowledge and skills that are important for building quality in their IT system and gaining confidence that the pursued business value can be achieved. On the last afternoon of this training course the participants take the 1-hour exam with 30 questions, “TMAP: Quality for cross-functional teams”. The exam is taken in collaboration with iSQI The internationally recognised TMAP: Quality for cross-functional teams certification attests all people in a high-performance IT delivery team, such as in DevOps or Scrum, the required knowledge and skills that are important for building quality in their IT system and gaining confidence that the pursued business value can be achieved.

This training course has been created for Practice Managers, Practice Owners, General Practitioners, NHS administrators, CCG staff who need to develop strategic planning skills. It is not designed for academic purposes, but offers practical advice how to set goals, realize your plans, communicate them to colleagues and minimize conflict within the organisation. This course focuses on strategic planning for primary care in which flexibility and continuous learning are the most important factors. The main emphasis is strategy using current real-world examples from a number of unrelated industries in order to learn how the strategic models work, then we are going to apply them to primary care. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice. In these uncertain times in healthcare, you cannot afford not to take this course

This course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects.It combines the worlds of product design and software design. 

In this instructor-led, live training in Botswana (onsite or remote), participants learn how to apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

• Determining the root cause of inefficiencies.
• Measuring performance.
• Realizing the continuous improvement cycle.
• Organizing Kaizen events.
• Instilling a mindset of Lean thinking across the organization.

In this instructor-led, live training in Botswana (onsite or remote), participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement. This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.

Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value. In this instructor-led, live training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

• Calculating the true cost of fulfillment
• Lowering total costs across the supply chain
• Overcoming resistance to change
• Cultivating leadership and instilling a mindset of Lean thinking across the organization

Format of the course

• Part lecture, part discussion, exercises and hands-on practice

The "Lean5S" training is an introduction to the principles of Lean Manufacturing, focusing on the 5S methodology, including workplace organization, waste elimination and efficiency improvement. Participants will acquire skills in implementing the Sort, Set in Order, Shine, Standardize and Sustain stages, taking into account workplace safety.

Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works. Upon completing the training you will:

• Understand how  5S works and improve efficiency by 10 to 30%
• Be able to indentify sources of waste and improve profitability
• Understand the reasons for the five step process and know how to implement it
• Have the tools and procedures in order to improve production processes
• Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

You may be seeking your first board seat. You may have gained a board role, and need to prepare for that first board meeting. A company may want to bring its rising managers and diverse talents up to speed on what they must know for boardroom inclusion and effectiveness. This one-day program will give you all you need to know to be effective, informed and ready the moment you walk through those boardroom doors.