Stakeholder Management Training Course

This instructor-led, live training (available online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision-making habits, and psychological safety.

By the conclusion of this training, participants will be equipped to:

• Define when to use AI and when not to (establishing stop rules).
• Verify AI outputs using practical standards (identifying red flags and requiring a second source).
• Set clear accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This instructor-led, live training, offered in Ottawa but also available for delivery elsewhere, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

Insurtech, also known as Digital Insurance, represents the intersection of the insurance sector and emerging technologies. Within the Insurtech landscape, digital insurers leverage technological innovations to refine their business and operational models. This approach aims to lower costs, elevate customer experiences, and increase operational agility.

Through this instructor-led training, participants will develop a comprehensive understanding of the technologies, methodologies, and mindset required to drive digital transformation within their organizations and across the broader industry. This course is specifically designed for managers who need a holistic view, wish to cut through industry hype and jargon, and are ready to take initial steps toward establishing an Insurtech strategy.

Upon completion of this training, participants will be able to:

• Discuss Insurtech and its various components with intelligence and systematic clarity
• Identify and clarify the role of each key technology within the Insurtech ecosystem.
• Develop a broad strategy for implementing Insurtech solutions within their organization.

Target Audience

• Insurance professionals
• Technology experts within the insurance industry
• Stakeholders in the insurance sector
• Consultants and business analysts

Course Format

• A blend of lectures, discussions, practical exercises, and case study group activities.

Upon completing this training, participants will be equipped to:

• Gain a deeper understanding of the varied approaches to modern learning delivery.
• Connect current practices with innovative and fresh methodologies in learning delivery.
• Design a flexible and forward-thinking curriculum that harnesses the full potential of digitization.
• Guide the organisation in implementing digital transformation within learning frameworks.

Course Format

• Instructor-led training delivered online
• Interactive planning sessions with tangible outputs
• Digital icebreaker activities
• Assignments and practical work

In this instructor-led, live training in Botswana, participants will develop a comprehensive understanding of the technologies, methodologies, and mindsets required to successfully implement a Fintech strategy.

This course is designed for managers who need to grasp the broader context of Fintech, cut through industry hype and jargon, and take concrete initial steps toward adopting new technologies relevant to financial business and services.

Upon completion of this training, participants will be able to:

• Present viable Fintech strategies for their organization.
• Understand and explain the role and functionality of key technologies.
• Draft an action plan for introducing new technologies in a step-by-step fashion.

This instructor-led, live training in Botswana (online or in-person) is designed for beginner to intermediate learners who want to understand the foundational principles of ICF coaching, including its core competencies and ethical standards, while gaining practical experience in applying coaching methods.

Upon completion of this training, participants will be able to:

• Comprehend the ICF Core Competencies and apply them in coaching practice.
• Demonstrate skills in active listening, effective questioning, and goal-setting.
• Facilitate meaningful and transformative coaching conversations.
• Uphold the ICF Code of Ethics in professional coaching engagements.
• Develop a personal coaching style consistent with ICF principles.

Insurance in the Digital Age offers a practical exploration of how digital transformation is reshaping products, operations, and customer engagement within the insurance industry.

This instructor-led live training, available online or onsite, targets intermediate-level insurance professionals eager to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operational processes.

Upon completion of this training, participants will be equipped to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Course Format

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) serves as a vital discipline within software and systems development, concentrating on identifying, documenting, and managing stakeholder needs and constraints to guarantee project success.

This instructor-led live training, available both online and onsite, is designed for intermediate-level professionals eager to deepen their grasp of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification examination.

Upon completing this training, participants will be equipped to:

• Comprehend and apply the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective techniques tailored to the specific context.
• Model, document, and validate requirements for practical, real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Utilize Requirements Engineering tools and best practices to improve communication and project outcomes.
• Be fully prepared to sit for and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be included upon request.

Leadership involves guiding individuals and teams toward organizational objectives while nurturing trust, collaboration, and resilience. Successful leaders harmonize decision-making, people management, and communication skills with personal well-being.

This instructor-led live training, available both online and on-site, is designed for beginner to intermediate-level leaders, managers, and professionals aiming to enhance their leadership capabilities and apply them within their organizations.

Upon completion of this training, participants will be able to:

• Establish leadership practices rooted in trust and autonomy.
• Comprehend the fundamentals of people management and labor frameworks.
• Implement strategic decision-making in complex situations.
• Promote collaboration through a leadership lens.
• Utilize assertive communication during challenging discussions.
• Apply self-management techniques and support their own well-being as leaders.

Course Format

• Interactive lectures and discussions.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in Botswana (online or onsite) is aimed at organisation leaders who wish to learn how to drive change within organisations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organisations.
• Apply planning practices to organisational change efforts.
• Effectively drive organisational change through change leadership.

Model-Based Development (MBD) is a software development methodology that enables faster, more cost-effective development of dynamic systems such as control systems, signal processing and communication systems. It relies on graphic modeling rather than the traditional text based programming.

In this instructor-led, live training participants will learn how to apply MBD methodologies to reduce development costs and accelerate the time to market of their embedded software products.

By the end of this training, participants will be able to

• Select and utilise the right tools for implementing MBD.
• Use MBD to carry out rapid development in the early stages of their embedded software project.
• Shorten the release of their embedded software into the market.

Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

This mentoring training course is designed to bridge knowledge gaps and provide practical guidelines beneficial to anyone engaged in a mentoring relationship.

This instructor-led, live training in Botswana (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.

This course illustrates the fundamentals and practical applications of software engineering, requirements engineering, and testing through hands-on practice.