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Course Outline

Day 1: Introduction to ISO 9001 and the initiation of a QMS implementation

  • Course objectives and structure
  • Overview of ISO, management systems, and the ISO 9000 family
  • Introduction to quality and QMS based on ISO 9001
  • Initiating the QMS implementation process
  • Leadership and commitment
  • Quality policy
  • Roles, responsibilities, and authorities

Day 2: Implementation plan of a QMS

  • Organizational context
  • Scope of the QMS
  • Strategies to address risks and opportunities
  • Quality objectives
  • Change management
  • Resources
  • Competence

Day 3: Implementation of a QMS

  • Awareness and communication
  • Managing documented information
  • Requirements for products and services
  • Design and development of products and services
  • Outsourcing
  • Production and service provision
  • Monitoring, measurement, analysis, and evaluation

Day 4: QMS monitoring, continual improvement, and preparation for the certification audit

  • Internal auditing
  • Management reviews
  • Nonconformities and corrective actions
  • Continual improvement
  • Preparing for the certification audit
  • Course conclusion

Day 5: Certification Exam

Requirements

A basic grasp of ISO 9001 principles and a solid understanding of implementation methodologies.

 35 Hours

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