Course Outline
Defining Assertiveness
- Clarifying the true nature of assertiveness and distinguishing it from related concepts
- Examining the distinctions among passive, aggressive, passive-aggressive, and assertive behaviours
- Evaluating your existing communication approach
- Exploring the advantages of assertive interactions within a professional setting
Cultivating Confidence and Self-Awareness
- Pinpointing individual obstacles to becoming more assertive
- Addressing limiting beliefs and building a stronger sense of self-confidence
- Awareness of emotional triggers and strategies for regulating reactions
- Fostering a mindset grounded in positivity and confidence
Effective and Confident Communication
- Mastering the fundamentals of verbal and non-verbal expression
- Practising active listening and formulating impactful questions
- Articulating opinions, needs, and expectations with clarity and respect
- Delivering refusals professionally while preserving professional relationships
Empathy and Positive Influence
- Identifying various communication preferences and behavioural styles
- Tailoring your approach to suit different personalities
- Establishing rapport and fostering trust
- Applying influence techniques to drive positive results
Navigating Challenging Interactions
- Preparing for and managing sensitive or contentious discussions
- Resolving conflicts with calmness and constructive intent
- Responding to criticism, complaints, or disruptive behaviour with assurance
- Maintaining emotional stability and professional standards under pressure
Practical Application of Assertiveness
- Delivering and accepting constructive feedback effectively
- Engaging in negotiations that yield mutual benefits
- Applying assertiveness tactics in meetings, presentations, and daily work scenarios
- Participating in role-play exercises based on real-world professional situations
Sustaining Professional Growth
- Reflecting on personal strengths and identifying areas for improvement
- Formulating a personalised plan for enhancing assertiveness
- Establishing SMART goals for ongoing development
- Recognising opportunities to implement new skills within the workplace
Requirements
There are no specific prerequisites for this course.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
