Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Botswana is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training (online or onsite) targets team leaders and middle managers who wish to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

Upon completion of this training, participants will be able to:

• Determine when to use AI and when not to (stop rules).
• Verify AI outputs using practical standards (red flags, second source).
• Establish accountability and escalation triggers.
• Construct team accords and a 30-day adoption plan.

This programme is crafted to embed the core principles that guide an organisation’s evolution via digital technologies and innovative business models. It empowers participants to enhance business performance and strategically leverage technology to align with the organisation’s strategic objectives.

Spanning five days, this highly interactive programme features a modular design with periodic assessments, case studies, and practical tools. It is designed to equip you with advanced capabilities to innovate, digitize, and transform your enterprise. In today’s digitally driven business landscape, it is crucial for companies to remain competitive within the digital economy. While many courses aim to teach the concept of Digital Transformation, they often overlook the practical 'how-to' aspects—specifically, the successful execution required for true transformation.

This programme bridges that gap by utilising the THRIVE framework (Transformation, Holistic, Response, Innovate, Value, and Enterprise) alongside real-life case studies and examples to demonstrate effective application.

This instructor-led, live training, offered in Ottawa but also available for delivery elsewhere, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

Through this instructor-led training, you will master the art of strategic delegation, the setting of precise expectations, and the cultivation of trust within your team. Specifically designed for mid-level managers, this course explores the common barriers to delegation, practical handover techniques, structures for accountability, and essential trust-building practices.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

Terms such as big data, AI, and autonomous vehicles are now standard in legal and political discussions, highlighting the influence of emerging technologies. While these innovations offer convenience, they also present disruptive societal challenges. This MOOC on digital governance addresses these issues, offering insights into their effects on law and politics, identifying risks under EU law, and providing tools to analyze and tackle these challenges. Join us for an insightful journey designed by international experts in digital governance!

This instructor-led, live training in Botswana (online or onsite) is aimed at business leaders wishing to undertake a Digital Transformation within their organizations.

By the end of this training, participants will be able to:

• Describe the concepts of Digital Transformation
• Identify areas of an organization where it makes sense to undertake digitization
• Draw out a digitization strategy that describes the changes needed in process, technology and training.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level to advanced-level IT leaders, compliance officers, and digital transformation managers who wish to use a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, establish governance frameworks.

This instructor-led, live training in Botswana (online or on-site) is designed for intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing for enabling efficiency, real-time processing, and innovation in various industries.

By the end of this training, participants will be able to:

• Understand the principles of IoT and edge computing and their role in digital transformation.
• Identify use cases for IoT and edge computing in manufacturing, logistics, and energy sectors.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions for predictive maintenance and real-time decision-making.

This instructor-led, live training in Botswana (online or in-person) is designed for beginner to intermediate learners who want to understand the foundational principles of ICF coaching, including its core competencies and ethical standards, while gaining practical experience in applying coaching methods.

Upon completion of this training, participants will be able to:

• Comprehend the ICF Core Competencies and apply them in coaching practice.
• Demonstrate skills in active listening, effective questioning, and goal-setting.
• Facilitate meaningful and transformative coaching conversations.
• Uphold the ICF Code of Ethics in professional coaching engagements.
• Develop a personal coaching style consistent with ICF principles.

By the end of the course, participants will be able to:

• Develop and utilise a Digital Maturity Assessment Tool tailored to their own organisation.
• Apply Digital Transformation concepts to address practical organisational challenges.
• Identify goal-oriented techniques and tools to construct a vision and strategy for the future of their organisations.
• Demonstrate principles of leadership and cultural transformation to integrate into organisational strategies, including self-identification and reflection techniques to drive future growth.
• Utilise visioning, goal setting, and planning techniques to establish a business agenda directed towards future business evolution.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in Botswana (online or onsite) is designed for beginner-level digital technology professionals seeking comprehensive knowledge and practical tools to understand and apply responsible digital practices.

Upon completion of this training, participants will be able to:

• Comprehend the environmental, social, and societal implications of digital technology.
• Master best practices for reducing digital footprints in both professional and personal contexts.
• Gain insight into eco-design for sustainable digital services.
• Apply responsible digital practices within their work.