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Course Outline
Introduction to AI in the Administrative Workplace
- What is AI and how does it apply to administrative roles?
- Overview of ChatGPT, Copilot, and Gemini
- Privacy and security considerations when using AI
AI-Powered Content Creation and Editing
- Generating and refining professional emails
- Summarizing meeting notes and lengthy documents
- Creating reports, proposals, and memos faster
Scheduling and Task Management with AI
- AI assistance for managing calendars and meetings
- Drafting agendas and follow-up emails
- Setting reminders and to-do lists using Copilot or Gemini integrations
Prompting Skills and AI Communication
- How to write effective prompts for better results
- Adapting tone, style, and format
- Iterating and correcting AI outputs
Multilingual and Accessibility Features
- Translating text with AI tools
- Writing inclusive and accessible communication
- Supporting diverse audiences with language adaptation
Use Cases in the Public Sector
- Examples of AI-enhanced workflows in government offices
- Policies and guidance on AI usage in public administration
- How to stay up to date with tool capabilities
Summary and Next Steps
Requirements
- Basic digital literacy and familiarity with common office software (e.g., Microsoft Word, Excel, email clients)
- Comfort using web-based applications
- No prior knowledge of artificial intelligence tools required
Audience
- Clerical staff
- Administrative professionals
- Public sector operations personnel
7 Hours
