Microsoft Training in Botswana

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level to advanced-level professionals who wish to fully leverage Copilot 365 in Excel, PowerPoint, Outlook, and beyond, including SharePoint, Microsoft Fabric, and AI agent integrations in enterprise environments. By the end of this training, participants will be able to:

• Understand Copilot 365's role in automating tasks and improving workflows.
• Formulate effective prompts for AI-driven assistance in Microsoft 365 applications.
• Utilize Copilot in Excel for data analysis, forecasting, and reporting.
• Enhance presentations with AI-generated content and design in PowerPoint.
• Streamline communication and email management with Copilot in Outlook.
• Optimize collaboration and task management in SharePoint and Microsoft Fabric with Copilot integration.
• Leverage AI agents for enhancing enterprise workflows and business processes.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level to advanced-level professionals who wish to fully leverage Copilot 365 in Excel, PowerPoint, and Outlook. By the end of this training, participants will be able to:

• Understand Copilot 365's role in automating tasks and improving workflows.
• Formulate effective prompts for AI-driven assistance.
• Utilize Copilot in Excel for data analysis, forecasting, and reporting.
• Enhance presentations with AI-generated content and design in PowerPoint.
• Streamline communication and email management with Copilot in Outlook.
• Develop AI-driven initiatives for productivity, data prediction, and HR applications.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level leadership teams who wish to effectively manage and coordinate tasks using Microsoft Planner and its related tools, leading to enhanced productivity and collaboration across the organization. By the end of this training, participants will be able to:

• Effectively create, manage, and track tasks and projects using Microsoft Planner, enhancing team coordination and project visibility.
• Organize and prioritize individual tasks, share task lists, and collaborate on tasks using Microsoft To Do.
• Utilize Microsoft Loop components for real-time collaboration, integrating them seamlessly into projects and meetings, and enhancing communication and information sharing among team members.
• Design and manage custom lists tailored to specific project needs, automate workflows, and integrate Lists with other Microsoft 365 tools for more efficient task tracking.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level business professionals who wish to gain the skills necessary to utilize Teams, Word, and Excel effectively in a management context. By the end of this training, participants will be able to:

• Gain a comprehensive understanding of Microsoft 365
• Navigate and utilize Microsoft Teams for communication, collaboration, and project management.
• Develop proficiency in creating, formatting, and managing Word documents.
• Use Excel for data entry, manipulation, and analysis.
• Explore how to integrate Microsoft 365 applications for seamless workflows.

This course will discuss the various methods and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will also show how to access and process data from a range of data sources including both relational and non-relational data. This course will also explore how to implement proper security standards and policies across the Power BI spectrum including datasets and groups. The course will also discuss how to manage and deploy reports and dashboards for sharing and content distribution.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level data professionals who wish to implement a lakehouse solution using Microsoft Fabric. By the end of this training, participants will be able to:

• Understand the architecture and components of Microsoft Fabric.
• Configure and manage a Lakehouse using Microsoft Fabric.
• Ingest and transform data using Apache Spark.
• Utilize Delta Lake tables for versioning and managing data.
• Implement data ingestion pipelines with Dataflows Gen2.
• Orchestrate data pipelines using Data Factory.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level IT professionals who wish to manage and secure an organization's IT environment using Microsoft 365.By the end of this training, participants will be able to:

• Deploy and manage Microsoft 365 services such as Intune, MDM, and Autopilot.
• Configure and enforce security policies using Windows Defender and other Microsoft 365 security tools.
• Monitor and troubleshoot devices and applications within a Microsoft 365 environment.
• Understand and implement compliance and data protection measures in Microsoft 365.
• Manage Microsoft 365 security services such as Microsoft Secure Score, Exchange Online Protection, Safe Attachments, and Safe Links.
• Implement compliance solutions using Microsoft Purview, data loss prevention, and sensitivity labels.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level IT professionals who wish to manage and secure an organization's IT environment using Microsoft 365. By the end of this training, participants will be able to:

• Deploy and manage Microsoft 365 services such as Intune, MDM, and Autopilot.
• Configure and enforce security policies using Windows Defender and other Microsoft 365 security tools.
• Monitor and troubleshoot devices and applications within a Microsoft 365 environment.
• Understand and implement compliance and data protection measures in Microsoft 365.
• Apply best practices for Microsoft 365 administration and security.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level system administrators who wish to effectively deploy, manage, and troubleshoot Hyper-V environments. By the end of this training, participants will be able to:

• Understand virtualization concepts and configure Hyper-V.
• Create and manage virtual machines, VM storage, and networking.
• Utilize advanced Hyper-V features and secure Hyper-V environments.
• Monitor and optimize Hyper-V performance.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level developers and programmers who wish to learn about Microsoft Copilot and use its features to complete codes. By the end of this training, participants will be able to:

• Understand how Microsoft Copilot works.
• Familiarize the features and benefits of using Microsoft Copilot.
• Utilize the advanced features of Microsoft Copilot for coding.

About This Course This course equips students with the skills they require to deploy and configure System Center 2012 R2 Operations Manager. Using hands-on labs, students learn the following: • How to architect and implement a System Center 2012 R2 Operations Manager Management Group. • How to upgrade and migrate from an existing Operations Manager 2007 R2 Management Group to System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager and System Center 2012 R2 Operations Manager. • Understand the key elements of Management Packs including Object Discoveries, Rules, Monitors, Targeting and Run As Accounts and Run As Profiles. This includes authoring Management Packs. • How to configure fabric and application monitoring in System Center 2012 R2 Operations Manager including both datacenter and cloud resources such as networking, storage and compute. • How to configure monitoring of .NET and Java based applications using Application Performance Monitoring. • How to configure end-to-end service monitoring including synthetic transactions and Distributed Application Diagrams. • How to configure Dashboards, Service Level Tracking Reporting and the SharePoint Web Part to enable visualization of key performance and availability metrics. • How to customize the Operations Manager Console to meet the needs of different application support teams. • How to integrate Operations Manager with other System Center 2012 R2 components and extend monitoring to include key business processes and procedures. • How to troubleshoot an Operations Manager Management Group and perform disaster recovery procedures such as database and management server recovery. • How to use new features in System Center 2012 R2 including: Integration with System Center Advisor, Integration with Team Foundation Server, IntelliTrace, and Managing Windows Azure. Audience Profile The primary audience for this course is cloud and datacenter administrators who are new to System Center 2012 R2 Operations Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. The secondary audience for this course is cloud and datacenter administrators who are already familiar with Operations Manager and want to upgrade their skills to include the new features found in System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager and System Center 2012 R2 Operations Manager. At Course Completion After completing this course, students will be able to:

• Plan for the deployment of System Center 2012 R2 Operations Manager including:
  • Defining hardware and software requirements.
  • Describing security considerations.
  • Architect a highly available System Center and Microsoft SQL Server platform utilizing Microsoft SQL Server AlwaysOn.
  • Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.
• Customize the Operations Console with User Roles.
• Perform different methods of Agent deployment with System Center 2012 R2 Operations Manager.
• Implement key Management Pack concepts and elements including Management Packs Templates.
• Configure Notifications, Reporting, and Service Level Tracking in System Center 2012 R2 Operations Manager.
• Configure the following:
  • Audit Collection Services.
  • Agentless Exception Monitoring.
  • Operations Manager SharePoint Web Part in System Center 2012 R2 Operations Manager.
• Configure Application Performance Monitoring and Network Device monitoring in System Center 2012 R2 Operations Manager.
• Configure dashboards and widgets in System Center 2012 R2 Operations Manager.
• Describe how to use new cloud-based features including System Center Global Service Monitor and System Center Advisor.
• Configure integration between System Center 2012 R2 Operations Manager and other System Center 2012 R2 components.
• Troubleshoot an Operations Manager Management Group.
• Perform disaster recovery in System Center 2012 R2 Operations Manager.

After completing this course in Botswana, you will be able to:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
• Troubleshoot startup issues and operating system services on a Windows 10 PC.
• Perform system recovery.
• Resolve issues related to hardware devices and device drivers.
• Administer Windows 10 devices.
• Troubleshoot issues related to network connectivity.
• Configure Windows 10 devices by using Group Policy.
• Configure and troubleshoot user settings.
• Configure and troubleshoot resource access.
• Implement remote connectivity.
• Deploy and troubleshoot applications.
• Maintain Windows 10 devices.

About This Course This three-day instructor-led course is aimed at people looking to move into a database professional role or whose job role is expanding to encompass database elements. The course describes fundamental database concepts including database types, database languages, and database designs. Audience Profile The primary audience for this course is people who are moving into a database role, or whose role has expanded to include database technologies. At Course Completion After completing this course, students will be able to:
• Describe key database concepts in the context of SQL Server 2016
• Describe database languages used in SQL Server 2016
• Describe data modelling techniques
• Describe normalization and denormalization techniques
• Describe relationship types and effects in database design
• Describe the effects of database design on performance
• Describe commonly used database objects

About This Course This five-day course will provide you with the knowledge and skills to plan and administer a Microsoft SharePoint 2016 environment. The course teaches you how to deploy, administer, and troubleshoot your SharePoint environment. This course also provides guidelines, best practices, and considerations that help you optimize your SharePoint deployment. This is the first in a sequence of two courses for IT professionals and is aligned with the SharePoint 2016 IT Pro certification. Audience Profile The course is targeted at experienced IT professionals who are interested in learning how to install, configure, deploy, and manage SharePoint 2016 installations either in a data center or in the cloud. Students typically have more than one year of hands-on experience* with planning and maintaining SharePoint and two years’ experience with other core technologies on which SharePoint depends, including Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 or later, Active Directory Domain Services (AD DS), and networking infrastructure services. The minimally qualified candidate typically:

• Is an IT professional who plans, implements, and maintains a multi-server deployment of SharePoint 2016.
• Has a working knowledge of, and preferably hands-on experience, with SharePoint Online.
• Has broad familiarity with SharePoint workloads.
• Has experience with business continuity management, including data backup, restoration, and high availability.
• Has experience with authentication and security technologies.
• Has experience with Windows PowerShell.

* The hands-on experience or job experience should be from a solutions-based role where the candidate has worked on multiple solutions in the SharePoint space that includes document management, content management, and search. At Course Completion

• Describe the key features of SharePoint 2016.
• Design an information architecture for a SharePoint 2016 deployment.
• Design a logical architecture for a SharePoint 2016 deployment.
• Design the physical architecture for a SharePoint 2016 deployment.
• Install and configure SharePoint 2016.
• Create and configure web applications and site collections.
• Plan and configure service applications for a SharePoint 2016 deployment.
• Manage users and permissions, and secure content in a SharePoint 2016 deployment.
• Configure authentication in a SharePoint 2016 deployment.
• Configure platform and farm-level security in a SharePoint 2016 deployment.
• Manage information taxonomy in SharePoint web applications and site collections.
• Configure and manage user profiles and audiences.
• Configure and manage the search experience in SharePoint 2016.
• Monitor, maintain, and troubleshoot a SharePoint 2016 deployment.

About This Course This five-day course will teach you how to plan, configure, and manage the advanced features in a SharePoint 2016 environment. The special areas of focus for this course include implementing high availability, disaster recovery, service application architecture, and Microsoft Business Connectivity Services. This course also focuses on social computing features, productivity, and collaboration platforms and features. Students also will learn about business intelligence solutions, Enterprise Content Management, web content management infrastructure, solutions, and apps. This course also covers how to develop and implement a governance plan, and how to perform an upgrade or a migration to SharePoint 2016. This is the second in a sequence of two courses for IT Professionals and is aligned with the SharePoint 2016 IT Pro certification. Audience Profile The course is targeted at experienced IT Professionals who are interested in learning how to install, configure, deploy, and manage SharePoint 2016 installations either in a data center or in the cloud. Students typically should have more than four years of hands-on experience* planning and maintaining SharePoint Server and other core technologies upon which SharePoint depends, including Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 R2 or later, Active Directory Domain Services (AD DS), and networking infrastructure services. Students should have completed Course 20339-1A: Planning and Administering Microsoft SharePoint 2016, or have gained equivalent knowledge and experience before taking this course. The minimally qualified candidate typically:

• Has a working knowledge of, and preferably hands-on experience, with Microsoft SharePoint Online.
• Has broad familiarity with SharePoint Server workloads.
• Has experience with business continuity management, including data backup, restoration, and high availability.
• Has experience with authentication and security technologies.
• Has experience with Windows PowerShell.

* The hands-on experience or job experience should be from a solutions-based role where the candidate has worked on multiple solutions in the SharePoint Server space that includes document management, content management, and search. At Course Completion After completing this course, students will be able to:

• Describe the core SharePoint 2016 architecture and its new and improved features.
• Describe the key hybrid features in SharePoint 2016.
• Plan and design a SharePoint 2016 environment to meet requirements for high availability and disaster recovery.
• Plan and implement Business Connectivity Services and Secure Store Service.
• Configure and manage productivity services for a SharePoint 2016 deployment.
• Manage solutions in a SharePoint 2016 deployment.
• Plan and configure social computing features.
• Plan and configure web content management for an Internet-facing environment.
• Plan and configure Enterprise Content Management in a SharePoint 2016 deployment.
• Plan and configure business intelligence solutions.
• Plan and configure work management, productivity, and collaboration platforms and features.
• Perform an upgrade or migration to SharePoint 2016.

About This Course In this course, students will learn how to design and develop services that access local and remote data from various sources. Students will also learn how to develop and deploy services to hybrid environments, including on-premises servers and Microsoft Azure. Audience Profile Primary: .NET developers who want to learn how to develop services and deploy them to hybrid environments.
Secondary: .NET developers with Web application development experience who are exploring developing new applications or porting existing applications to Microsoft Azure. At Course Completion After completing this course, students will be able to:

• Describe the basic concepts of service development and data access strategies using the .NET platform.
• Describe the Microsoft Azure cloud platform and its compute, data, and application hosting offerings.
• Design and develop a data-centric application using Visual Studio 2017 and Entity Framework Core.
• Design, implement, and consume HTTP services using ASP.NET Core.
• Extend HTTP services using ASP.NET Core.
• Host services on-premises and in Microsoft Azure.
• Deploy services to both on-premises and cloud environments and manage the interface and policy for their services.
• Choose a data storage solution, cache, distribute, and synchronize data.
• Monitor, log, and troubleshoot services.
• Describe claim-based identity concepts and standards, and implement authentication and authorization with Azure Active Directory.
• Create scalable service applications.

About This Course This five-day, hands-on training course is designed to teach you the breadth of Microsoft virtual desktop technology, and the course will compare and contrast the various technologies with use cases and best practices. This course builds your skills in Microsoft Application Virtualization (App-V) Service Pack 2 (SP2), Microsoft User Experience Virtualization (UE-V), and Virtual Desktop Infrastructure (VDI) as part of Windows Server 2012 R2. Throughout this course, you will learn how to manage, monitor, support, and troubleshoot various Windows-based desktop virtualization solutions. Audience Profile This course is intended for the IT administrators, and implementers, of large and midsized organizations who want to understand and get hands on experience with the latest Microsoft desktop and application virtualization technologies and how to plan, implement, and manage virtual infrastructure solutions based on these technologies. At Course Completion After completing this course, students will be able to:

• Describe desktop and application virtualization.
• Plan and implement user state virtualization.
• Plan and implement App-V.
• Plan and deploy App-V clients.
• Manage and administer application virtualization.
• Understand application sequencing.
• Configure client Hyper-V.
• Plan and deploy session-based desktops.
• Publish and configure RemoteApp programs.
• Plan pooled personal desktops.
• Plan and implement pooled and personal desktops.
• Implement Remote Access.
• Understand health monitoring of VDI infrastructure.

After completing this workshop in Botswana, students will be able to:

• Understand what is new when deploying Windows 10.
• Use MDT.
• Use System Center Configuration Manager.
• List and explain the new features of Windows 10 UI across multiple devices.
• Use and customize the new user interface in Windows 10.
• Use the new Windows Imaging and Configuration Designer (ICD).
• Use Device Guard for Windows 10.

After completing this course in Botswana, students will be able to: • Understand Operating System Configurations
• Install and Upgrade Client Systems
• Manage Applications
• Manage Files and Folders
• Manage Devices
• Understand Operating System Maintenance

Get Hands on instruction and practice administering Active Directory technologies in Windows Server 2012 and Windows Server 2012 R2 in this 5-day Microsoft Official Course. You will learn the skills you need to better manage and protect data access and information, simplify deployment and management of your identity infrastructure, and provide more secure access to data. You will learn how to configure some of the key features in Active Directory such as Active Directory Domain Services (AD DS), Group Policy, Dynamic Access Control (DAC), Work Folders, Work Place Join, Certificate Services, Rights Management Services (RMS), Federation Services, as well as integrating your on premise environment with cloud based technologies such as Windows Azure Active Directory. As part of the learning experience, you will perform hands-on exercises in a virtual lab environment. Audience: This course is intended for Information Technology (IT) Professionals who have Active Directory Domain Services (AD DS) experience and are looking to for a single course that will further develop knowledge and skills using Access and Information Protection technologies in Windows Server 2012 and Windows Server 2012 R2. This would typically include:

• AD DS Administrators who are looking to further develop skills in the latest Access and Information Protection technologies with Windows Server 2012 and Windows Server 2012 R2.
• System or Infrastructure administrators with general AD DS experience and knowledge who are lookig to build upon that core knowledge and cross-train into advanced Active Directory technologies in Windows Server 2012 and Windows Server 2012 R2.
• IT Professionals who have taken the 10967A: Fundamentals of a Windows Server Infrastructure course and are looking to build upon that Active directory knowledge.

About This Course This course introduces fundamentals concepts related to artificial intelligence (AI), and the services in Microsoft Azure that can be used to create AI solutions. The course is not designed to teach students to become professional data scientists or software developers, but rather to build awareness of common AI workloads and the ability to identify Azure services to support them. The course is designed as a blended learning experience that combines instructor-led training with online materials on the Microsoft Learn platform (https://azure.com/learn). The hands-on exercises in the course are based on Learn modules, and students are encouraged to use the content on Learn as reference materials to reinforce what they learn in the class and to explore topics in more depth. Audience Profile The Azure AI Fundamentals course is designed for anyone interested in learning about the types of solution artificial intelligence (AI) makes possible, and the services on Microsoft Azure that you can use to create them. You don’t need to have any experience of using Microsoft Azure before taking this course, but a basic level of familiarity with computer technology and the Internet is assumed. Some of the concepts covered in the course require a basic understanding of mathematics, such as the ability to interpret charts. The course includes hands-on activities that involve working with data and running code, so a knowledge of fundamental programming principles will be helpful. At Course Completion After completing this course, you will be able to:

• Describe Artificial Intelligence workloads and considerations
• Describe fundamental principles of machine learning on Azure
• Describe features of computer vision workloads on Azure
• Describe features of Natural Language Processing (NLP) workloads on Azure
• Describe features of conversational AI workloads on Azure

This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution. This course is for Azure Administrators. The Azure Administrator implements manages and monitors identity, governance, storage, compute, and virtual networks in a cloud environment. The Azure Administrator will provision, size, monitor, and adjust resources as appropriate.

This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.

About This Course In this course, students will learn the fundamentals of database concepts in a cloud environment, get basic skilling in cloud data services, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will identify and describe core data concepts such as relational, non-relational, big data, and analytics, and explore how this technology is implemented with Microsoft Azure. They will explore the roles, tasks, and responsibilities in the world of data. The students will explore relational data offerings, provisioning and deploying relational databases, and querying relational data through cloud data solutions with Microsoft Azure. They will explore non-relational data offerings, provisioning and deploying non-relational databases, and non-relational data stores with Microsoft Azure. Students will explore the processing options available for building data analytics solutions in Azure. They will explore Azure Synapse Analytics, Azure Databricks, and Azure HDInsight. Students will learn what Power BI is, including its building blocks and how they work together. Audience Profile The audience for this course is individuals who want to learn the fundamentals of database concepts in a cloud environment, get basic skilling in cloud data services, and build their foundational knowledge of cloud data services within Microsoft Azure. At Course Completion After completing this course, students will be able to:

• Describe core data concepts in Azure
• Explain concepts of relational data in Azure
• Explain concepts of non-relational data in Azure
• Identify components of a modern data warehouse in Azure

This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with Microsoft Official Course 20703-2A, helps certification candidates prepare for Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration.

This five day instructor-led course provides students with the knowledge and skills to install and configure System Center 2012 Operations Manager. In addition this class will prepare the student for managing their 2012 Operations Manager infrastructure.

About This Course Microsoft Dynamics 365 Sales is an end-to-end application to manage the handling of customers and potential customers. Using Dynamics 365 Sales, organizations can track data against sales goals, automate best practices, learn from data, and more.
Join our team of globally recognized experts as they take you step by step from lead to opportunity to closed deal.  Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves. Audience Profile A Dynamics 365 Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. After completing this course, you will be able to:

• Install and configure the application
• Identify common sales scenarios
• Complete a sales cycle
• Configure product catalog
• Manage customer records
• Utilize analytics tools with customer data

About This Course This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration. Audience Profile This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Marketing for businesses. At Course Completion After completing this course, you will be able to:

• Configure advanced settings
• Manage marketing content, templates and integrations
• Create and manage leads
• Design and create marketing forms and pages
• Create and manage segments
• Set up and launch customer journeys
• Create and manage events
• Distribute and analyze surveys

About This Course Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.  Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.  Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether. Audience Profile A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. At Course Completion After completing this course, you will be able to:

• Install and configure the customer service app
• Identify common customer service scenarios
• Complete a case resolution process
• Analyze customer service data
• Automate case management record processing
• Create and use knowledge articles
• Create and use entitlements and service level agreements
• Work with Omnichannel
• Work with Connected Customer Service
• Work with Customer Service Scheduling
• Work with Customer Service Insights

About This Course Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals. Audience Profile This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers. After completing this course, you will be able to:

• Identify the key components involved in Field Service Implementations.
• Define the products and services that will be delivered to customers.
• Determine which pricing options to use in specific scenarios.
• Determine which resources are required.

About This Course Dynamics 365 Finance and Operations apps include, but are not limited to, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management, Manufacturing. Dynamics 365 Finance helps you to: Automate and modernize your global financial operations. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth. Drive strategic financial decisions with artificial intelligence (AI), unify and automate your financial processes, reduce operational expenses, and decrease global financial complexity and risk. Dynamics 365 Supply Chain Management helps you to: Transform your manufacturing and supply chain operations. Use predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management. Maximize operational efficiency, product quality, and profitability. Innovate with intelligent manufacturing operations, modernize warehouse management, optimize production performance, maximize the life of your assets, and automate and streamline your supply chain. Note: For more information, please refer to https://docs.microsoft.com/learn/paths/get-started-finance-operations/ In this module, we will focus on the core features and functionality for Dynamics 365 Dynamics 365 Finance apps that are most used by end users and consultants. Audience Profile A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. At Course Completion After completing this course, students will be able to:

• How to navigate and efficiently use search, filtering and queries
• How to use operational workspaces
• Work with Business Document Management
• Work with record templates
• Integrate Power BI with Dynamics 365 Finance and Operations apps
• How to personalize workspaces
• Identify when to use Power Platform in Dynamics 365 Finance and Operations app.
• How to apply security roles to users
• Run and analyze security reports
• Create and use workflow for approval
• Work with Organization Hierarchy and its purposes.
• How to use personalization feature
• Use Data Management workspace
• Create and use and entity templates
• Copy configuration data between legal entities
• Import and Export data and manage data by using Office Integration
• Use Regression Suite Automation Tool (RSAT)
• Create User acceptance Tests (UAT) and test plans
• Create and work with Business Process Modeler (BPM)
• Understand how to use Issue search

About This Course This course covers the financial aspects of Dynamics 365: configure and use essential financial components, accounts payable, accounts receivable, collections, budgeting, fixed assets, and additional functionality Audience Profile A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. At Course Completion After completing this course students will be able to:

• Understand and perform financial duties in Dynamics 365 Finance

About This Course This course has six modules and designed for 4 days learning experience. It can be taught in-person and/or virtually. Your instructor(s) will provide you with the agenda for this course. Module 1 will introduce you to the configure need for Dynamics 365 Supply Chain Management, Manufacturing. Module 2 will get deeper into managing the different types of manufacturing processes. Module 3 will be your address implementing master planning for production. Module 4 will be tackle Implementing several manufacturing features. Module 5 will focus on subcontracting for product manufacturing. Audience Profile A Dynamics 365 Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. At Course Completion After completing this course, students will be:

• Configure the most important and commonly used features and functionalities within Dynamics 365
• Process most of the Dynamics 365 Manufacturing transactions
• Explain to others how Dynamics 365 Supply Chain Management, Manufacturing features

About This Course This course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Quality management and quality control functionalities. Master planning configuration and processing. This course includes lectures and several hands-on exercises. The exercises will be introduced to you on a form of a case study presented to a Dynamics 365 Supply Chain Management functional consultant. Each exercise will be bases on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps. Audience Profile This course is designed for The Dynamics 365 Supply Chain Management functional consultant. The Dynamics 365 Supply Chain Management functional consultant is a key resource that designs and configures apps to meet the requirements for a customer. The functional consultant analyzes business requirements and translates those requirements into fully realized business processes and solutions that implement industry-recommended practices. The functional consultant specializes in one or more of the following feature sets of Dynamics: finance, manufacturing, or supply chain management. They partner with architects, developers, administrators, and other stakeholders to deliver solutions that meet or exceed the needs of their customers. After completing this course, students will be able to:

• Configure the most important Dynamics 365 Dynamics 365 Supply Chain Management functionalities.
• Process most of the Dynamics 365 Supply Chain Management transactions.
• Explain to others how Dynamics 365 Supply Chain Management features and functionalities works.

About This Course Developer training. Microsoft Dynamics 365 Finance and Operations Apps Developers implement and extend applications to meet the requirements of the business. Candidates provide fully realized solutions by using standardized application coding patterns, extensible features, and external integrations. Audience Profile Microsoft Dynamics 365 Finance and Operations Apps Developers

About This Course The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer’s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role. Audience Profile Senior Consultants (both functional and technical) that aspire to be Solution Architects, or current Solution Architects that are new to the role.

About This Course In this course, students will learn how to support and configure Windows 10 desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows 10 OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows 10. Audience Profile Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services. At Course Completion After completing this course, learners should be able to:

• Install and customize Windows 10
• Configure Updates for Windows.
• Configure devices and drivers for Windows.
• Configure storage for Windows.
• Configure network and remote management settings in Windows.
• Configure and manage browsers and applications in Windows.
• Configure account access and authentication.
• Configure file and folder permissions.
• Describe methods for securing Windows 10, common threats and methods for mitigating against them.
• Troubleshoot Windows and application installations.
• Troubleshoot hardware and driver issues.
• Troubleshoot file issues and perform recoveries.

Learn about Office 365 Management, including key components of Office 365, how to move an organization to Office 365, how to configure Office 365, and how to manage Office 365 ProPlus deployments. Audience profile This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths. Skills gained

• Office 365 overview
• Moving an organization to Office 365
• Configuring Office 365
• Managing Office 365 ProPlus deployments

This three-day instructor-led course provides students moving from earlier releases of SQL Server with an introduction to the new features in SQL Server 2016. Skills gained

• Describekey capabilities and components of SQL Server 2016
• Describe new and enhanced features in SQL Server performance
• Describes new and enhanced features in SQL Server security
• Describe what’s new inSQL Server Availability and Scalability
• Describe new and enhanced features in reporting and PowerBIin SQL Server 2016
• Describe new and enhanced data access features
• Describe new and enhanced features in SQL Server OLAP
• Describenew SQL Server cloud functionality

This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2014 database. The course focuses on teaching individuals how to use SQL Server 2014 product features and tools related to maintaining a database. Note: This course is designed for customers who are interested in learning SQL Server 2012 or SQL Server 2014. It covers the new features in SQL Server 2014, but also the important capabilities across the SQL Server data platform.

This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.

This 5-day classroom-based course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.

This five-day instructor-led course teaches IT professionals how to deploy and configure Active Directory Domain Services (AD DS) in a distributed environment, how to implement Group Policy, how to perform backup and restore, and how to monitor and troubleshoot Active Directory - related issues with Windows Server 2016. Additionally, this course teaches students how to deploy other Active Directory server roles, such as Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS).

This five-day, instructor-led course in Botswana teaches IT professionals how they can enhance the security of the IT infrastructure that they administer. This course begins by emphasizing the importance of assuming that network breaches have occurred already, and then teaches you how to protect administrative credentials and rights to help ensure that administrators can perform only the tasks that they need to, when they need to.

This five-day instructor-led course provides students who administer and maintain SQL Server databases with the knowledge and skills to administer an SQL server database infrastructure. Additionally, it will be of use to individuals who develop applications that deliver content from SQL Server databases.

This course is designed to teach students how to provision SQL Server databases both on premise and in SQL Azure.

This one day class is designed for SharePoint team members and end users who need to know how to use the team collaboration, document management and social features of Microsoft SharePoint 2016. This class features live inline interactive labs where the student interacts with both SharePoint and other students. Skills gained

• Navigate SharePoint sites.
• Manage content in lists and libraries.
• Create and edit Alerts.
• Collaborate using Tasks lists, Calendars and Document libraries.
• Work with libraries, including upload, download, editing, content approval, check out/in and versioning.
• Use the SharePoint social features.
• Use OneDrive for Business.

The Microsoft Power Platform helps organizations optimize their operations by simplifying, automating and transforming business tasks and processes. In this course, students will learn how to build Power Apps, Automate Flows and extend the platform to complete business requirements and solve complex business problems.

This three-day instructor-led course is aimed at people looking to move into a database professional role or whose job role is expanding to encompass database elements. The course describes fundamental database concepts including database types, database languages, and database designs. Skills gained

• Describe key database concepts in the context of SQL Server 2016
• Describe database languages used in SQL Server 2016
• Describe data modelling techniques
• Describe normalization and denormalization techniques
• Describe relationship types and effects in database design
• Describe the effects of database design on performance
• Describe commonly used database objects

This five-day instructor-led course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing identity, networking, storage and compute by using Windows Server 2019, and who need to understand the scenarios, requirements, and options that are available and applicable to Windows Server 2019. The course teaches IT professionals the fundamental administration skills required to deploy and support Windows Server 2019 in most organizations.

This course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database and, Azure Synapse Analytics.