Microsoft 365: Building Advanced Knowledge Management Systems Training Course
Microsoft 365 provides a powerful suite of tools for creating enterprise-level knowledge management systems, combining SharePoint, Teams, Power Automate, and Power BI to organize, integrate, and visualize information effectively. This course explores how to design dynamic intranet dashboards, interlink data sources, and implement structured workflows to enhance collaboration and knowledge sharing across teams.
This instructor-led, live training (online or onsite) is aimed at advanced-level professionals who wish to develop and manage sophisticated knowledge management frameworks using Microsoft 365 tools.
By the end of this training, participants will be able to:
- Design advanced knowledge management systems using Microsoft 365 tools.
 - Build interconnected SharePoint sites and Teams channels for information flow.
 - Automate content workflows using Power Automate.
 - Develop Power BI dashboards for knowledge visualization and reporting.
 - Optimize governance, access, and version control across shared repositories.
 
Format of the Course
- Interactive lecture and discussion.
 - Lots of exercises and practical implementation.
 - Hands-on configuration in a live Microsoft 365 environment.
 
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
 
Course Outline
Advanced Knowledge Management Concepts in Microsoft 365
- Principles of structured knowledge management
 - Designing scalable systems using SharePoint and Teams
 - Leveraging metadata, versioning, and document libraries
 
Building and Linking SharePoint Knowledge Repositories
- Creating interconnected SharePoint sites and document libraries
 - Using metadata columns, content types, and lookup fields
 - Establishing site hierarchies and cross-site navigation
 
Designing Dynamic Dashboards with Power BI
- Integrating SharePoint and Microsoft Lists data with Power BI
 - Creating real-time dashboards for tracking knowledge assets
 - Designing KPIs and visual reports for data-driven insights
 
Customizing Knowledge Workflows with Power Automate
- Automating approval, review, and publishing processes
 - Integrating Teams notifications and adaptive cards
 - Building multi-step flows for document lifecycle management
 
Creating and Managing Collaborative Content Ecosystems
- Using Teams and OneNote for collaborative knowledge capture
 - Integrating SharePoint pages, Lists, and Planner boards
 - Establishing governance, roles, and permissions
 
Maintaining and Optimizing Knowledge Systems
- Implementing data retention, archiving, and compliance policies
 - Performing regular audits and metadata updates
 - Improving system performance and reducing content redundancy
 
Best Practices for Knowledge Management in Microsoft 365
- Review of knowledge system design principles
 - Ensuring consistency and discoverability across content
 - Driving adoption and engagement through user experience design
 
Summary and Next Steps
Requirements
- Proficiency with Microsoft 365 tools (SharePoint, Teams, and OneNote)
 - Experience in knowledge management or content strategy
 
Audience
- Knowledge managers building structured information repositories
 - Content strategists developing interconnected knowledge systems
 - IT professionals managing organizational knowledge within Microsoft 365
 
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