Microsoft 365: Building Advanced Knowledge Management Systems Training Course

About This Course

This course empowers students with the necessary skills to deploy and configure System Center 2012 R2 Operations Manager. Through practical hands-on labs, students will acquire the following competencies:

• Architecting and implementing a System Center 2012 R2 Operations Manager Management Group.

• Upgrading and migrating from an existing Operations Manager 2007 R2 Management Group to System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

• Gaining a comprehensive understanding of key Management Pack elements, including Object Discoveries, Rules, Monitors, Targeting, Run As Accounts, and Run As Profiles, along with the skills to author Management Packs.

• Configuring fabric and application monitoring within System Center 2012 R2 Operations Manager, encompassing both datacentre and cloud resources such as networking, storage, and compute infrastructure.

• Setting up monitoring for .NET and Java-based applications using Application Performance Monitoring.

• Configuring end-to-end service monitoring, which includes synthetic transactions and Distributed Application Diagrams.

• Configuring Dashboards, Service Level Tracking Reporting, and the SharePoint Web Part to facilitate the visualization of critical performance and availability metrics.

• Customizing the Operations Manager Console to cater to the specific needs of various application support teams.

• Integrating Operations Manager with other System Center 2012 R2 components and extending monitoring to cover essential business processes and procedures.

• Troubleshooting an Operations Manager Management Group and executing disaster recovery procedures, such as database and management server recovery.

• Leveraging new features in System Center 2012 R2, including integration with System Center Advisor, Team Foundation Server, IntelliTrace, and Windows Azure management.

Audience Profile

The primary target audience for this course comprises cloud and datacentre administrators who are new to System Center 2012 R2 Operations Manager and are tasked with its deployment, configuration, and operation within their cloud or datacentre environments. The secondary audience includes cloud and datacentre administrators who are already familiar with Operations Manager and wish to enhance their skills to incorporate the new features available in System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

At Course Completion

Upon completing this course, students will be able to:

• Plan for the deployment of System Center 2012 R2 Operations Manager, including:
  • Defining hardware and software requirements.
  • Describing security considerations.
  • Architecting a highly available System Center and Microsoft SQL Server platform utilizing Microsoft SQL Server AlwaysOn.
  • Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.
• Customize the Operations Console with User Roles.
• Execute various methods of Agent deployment with System Center 2012 R2 Operations Manager.
• Implement key Management Pack concepts and elements, including Management Pack Templates.
• Configure Notifications, Reporting, and Service Level Tracking in System Center 2012 R2 Operations Manager.
• Configure the following:
  • Audit Collection Services.
  • Agentless Exception Monitoring.
  • Operations Manager SharePoint Web Part in System Center 2012 R2 Operations Manager.
• Configure Application Performance Monitoring and Network Device monitoring in System Center 2012 R2 Operations Manager.
• Configure dashboards and widgets in System Center 2012 R2 Operations Manager.
• Describe how to utilize new cloud-based features, including System Center Global Service Monitor and System Center Advisor.
• Configure integration between System Center 2012 R2 Operations Manager and other System Center 2012 R2 components.
• Troubleshoot an Operations Manager Management Group.
• Perform disaster recovery in System Center 2012 R2 Operations Manager.

About This Course

This five-day, hands-on training course is designed to teach you the breadth of Microsoft virtual desktop technology, and the course will compare and contrast the various technologies with use cases and best practices. This course builds your skills in Microsoft Application Virtualization (App-V) Service Pack 2 (SP2), Microsoft User Experience Virtualization (UE-V), and Virtual Desktop Infrastructure (VDI) as part of Windows Server 2012 R2. Throughout this course, you will learn how to manage, monitor, support, and troubleshoot various Windows-based desktop virtualization solutions.

Audience Profile

This course is intended for IT administrators and implementers in large and medium-sized organisations who want to understand and gain hands-on experience with the latest Microsoft desktop and application virtualisation technologies and how to plan, implement, and manage virtual infrastructure solutions based on these technologies.

At Course Completion

After completing this course, students will be able to:

• Describe desktop and application virtualisation.
• Plan and implement user state virtualisation.
• Plan and implement App-V.
• Plan and deploy App-V clients.
• Manage and administer application virtualisation.
• Understand application sequencing.
• Configure client Hyper-V.
• Plan and deploy session-based desktops.
• Publish and configure RemoteApp programs.
• Plan pooled personal desktops.
• Plan and implement pooled and personal desktops.
• Implement Remote Access.
• Understand health monitoring of VDI infrastructure.

After completing this course in Botswana, students will be able to:

• Understand Operating System Configurations
• Install and Upgrade Client Systems
• Manage Applications
• Manage Files and Folders
• Manage Devices
• Understand Operating System Maintenance

Notion serves as a versatile workspace that facilitates integrations and automation, linking pages, databases, and external applications to streamline workflows and data processes.

This instructor-led, live training (available online or onsite) is designed for advanced automation specialists seeking to integrate Notion with other applications and construct robust automated workflows.

Upon completing this training, participants will be able to:

• Design end-to-end integration workflows that connect Notion databases with external systems and services.
• Implement automation using Zapier, native Notion integrations, webhooks, and the Notion API.
• Build resilient workflows featuring error handling, retries, and data validation.
• Establish governance, access controls, and monitoring for production automations.

Course Format

• Interactive lecture and discussion.
• Hands-on labs focusing on building real integrations and automation sequences.
• Guided troubleshooting and review of participant projects.

Course Customization Options

• Custom connectors, enterprise app scenarios, or workspace reviews can be provided upon request.

Notion serves as a versatile workspace platform, enabling users to build relational databases, various views, and dashboards to effectively monitor projects, objectives, and analytics.

This instructor-led live training (available online or onsite) is designed for intermediate-level professionals who want to create and manage custom dashboards and relational databases in Notion without the need for coding.

Upon completing this training, participants will be able to:

• Design relational databases and link records to model real-world workflows.
• Create interactive dashboards using multiple views, filters, and rollups.
• Import, transform, and synchronise data from external sources into Notion.
• Implement best practices for access, templates, and maintainable database structures.

Format of the Course

• Interactive lecture and live demonstrations.
• Hands-on exercises building databases and dashboards.
• Guided labs using sample data and real-world scenarios.

Course Customization Options

• Custom examples, industry-specific templates, or workspace reviews are available on request.

Notion is a flexible workspace platform that empowers users to construct structured personal wikis, manage enduring knowledge repositories, and organise information effectively.

This instructor-led, live training (available online or onsite) targets beginner to intermediate participants who wish to design organised, searchable, and scalable personal knowledge bases within Notion.

By the end of this training, participants will be able to:

• Create structured, interlinked pages and databases for long-term knowledge storage.
• Design templates, properties, and relations that support efficient information retrieval.
• Implement tagging systems, metadata models, and cross-referencing techniques.
• Develop personal dashboards for research, reading logs, projects, and idea tracking.

Course Format

• Interactive lecture and discussion.
• Practical exercises in building knowledge systems.
• Live-lab creation of templates, databases, and indexing structures.

Course Customisation Options

• Bespoke templates or personalised knowledge architecture reviews are available on request.

This instructor-led, live training in Botswana (online or onsite) targets advanced-level professionals seeking to develop expertise in designing and managing complex knowledge management systems within Notion.

Upon completion of this training, participants will be capable of:

• Constructing advanced databases and relational structures.
• Designing dynamic dashboards for real-time data visualization.
• Implementing tailored knowledge management workflows.
• Developing interconnected content ecosystems.
• Maintaining and optimizing large-scale knowledge systems.

Notion serves as a versatile workspace platform, enabling the construction of content calendars, the oversight of writing processes, the coordination of distribution tasks, and the organization of digital resources.

This guided, live training session (available online or in-person) is designed for mid-level content specialists looking to plan, monitor, and manage digital distribution workflows through Notion.

After finishing this training, learners will be capable of:

• Developing structured content calendars featuring multiple perspectives, filters, and tracking attributes.
• Establishing connected databases to oversee briefs, drafts, approvals, and distribution phases.
• Simplifying writing and evaluation processes by utilizing templates, comments, and linked databases.
• Arranging digital resources and ensuring consistent distribution pipelines across teams.

Course Delivery Format

• Interactive lectures and group discussions.
• Practical exercises focused on content planning databases.
• Live-lab practice for constructing distribution pipelines in Notion.

Customization Options

• Industry-specific distribution templates and workflow assessments can be arranged upon request.

Notion serves as a versatile workspace that empowers educators to manage classes, organize notes, track assignments, and coordinate group projects within a centralized and collaborative environment.

This instructor-led live training (available online or onsite) is designed for education professionals at the beginner level who wish to organize academic resources and streamline class and project management workflows using Notion.

Upon completion of this training, participants will be able to:

• Create structured class pages and academic dashboards for students and teams.
• Organize lecture notes, readings, and resources using databases and linked views.
• Track assignments, progress, and grading workflows effectively.
• Collaborate on group projects and shared academic workspaces.

Format of the Course

• Interactive lecture and discussion.
• Hands-on sandbox activities and database building.
• Live-lab practice designing classroom and project management spaces.

Course Customization Options

• School-specific template design or workflow optimization is available upon request.

This instructor-led, live training in Botswana (online or onsite) is designed for beginner-level professionals who wish to learn the fundamental features of Notion for team productivity and organisation.

By the end of this training, participants will be able to:

• Understand Notion’s workspace structure and navigation.
• Create and organise team tasks, notes, and documents.
• Utilise templates, databases, and custom views to manage projects.
• Collaborate effectively using shared workspaces and real-time editing.
• Apply productivity techniques to optimise workflow in Notion.

This instructor-led, live training in Botswana (online or onsite) targets intermediate-level professionals seeking to develop practical skills in using Notion’s collaboration and project management features. The aim is to boost team productivity, simplify communication, and efficiently manage shared tasks and resources.

Upon completion of this training, participants will be able to:

• Establish team workspaces for effective collaborative project management.
• Develop project boards, task lists, and shared documentation.
• Utilize Notion databases to monitor progress and manage resources.
• Apply templates for efficient project planning and reporting.
• Engage in real-time collaboration through shared pages and communication tools.

This instructor-led, live training in Botswana (online or onsite) is aimed at advanced-level professionals who wish to leverage Tana’s AI capabilities and automation to supercharge workflows and optimize team collaboration.

By the end of this training, participants will be able to:

• Utilize Tana’s AI-powered features for workflow automation.
• Set up and customize advanced automations within Tana.
• Integrate AI-driven knowledge management into team collaboration.
• Optimize data retrieval, task execution, and decision-making with AI tools.

This instructor-led, live training in Botswana (online or onsite) targets intermediate-level professionals who want to utilise Tana for team collaboration, knowledge sharing, and workflow automation.

Upon completing this training, participants will be able to:

• Set up and structure a collaborative workspace in Tana.
• Utilise nodes and supertags for efficient team knowledge management.
• Simplify project and task management using Tana’s automation capabilities.
• Improve team collaboration through shared documentation and workflows.
• Connect Tana with other business tools for seamless productivity.

This guided, live training in Botswana (online or in-person) is designed for beginner-level professionals who wish to learn the fundamentals of Tana for knowledge management and workflow optimization.

By the end of this training, participants will be able to:

• Navigate Tana’s interface and workspace structure.
• Capture, structure, and retrieve information efficiently.
• Utilize supertags and nodes for dynamic knowledge organization.
• Set up task management workflows using Tana’s features.
• Leverage search and filtering tools to access information quickly.
• Integrate Tana into daily work processes for improved productivity.

Tana is a robust, node-based knowledge management platform that empowers professionals to structure information, link concepts, and manage intricate research or writing projects with clarity and precision.

This instructor-led live training (available online or onsite) targets intermediate-level professionals looking to organise research materials, streamline writing workflows, and manage interconnected knowledge using Tana.

Upon completing this training, participants will be able to:

• Create structured research hubs and writing workspaces.
• Use Supertags, fields, and live searches to organise information effectively.
• Build workflows for research synthesis, drafts, and long-form content.
• Link, reference, and visualise relationships between ideas.
• Streamline publication or submission workflows across projects.

Format of the Course

• Interactive lecture and guided demonstrations.
• Hands-on practice with Supertags, fields, and searches.
• Practical exercises building research and writing systems.

Course Customization Options

• Templates and workflows can be customised to support discipline-specific research or editorial processes.