Online Microsoft Training in Botswana

Microsoft 365 comprises a suite of cloud-based productivity and collaboration tools, including Teams, OneDrive, Planner, and Copilot, designed to support modern workplace workflows.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals looking to leverage Microsoft 365 capabilities to enhance productivity, governance, and cross-team collaboration.

Upon completing this training, participants will be able to:

• Configure and manage Teams for effective team collaboration and meeting practices.
• Utilise OneDrive for secure file storage, sharing, and version control.
• Plan and track work using Planner, integrating tasks into team workflows.
• Leverage Copilot to accelerate document drafting, meeting summaries, and data insights.

Format of the Course

• Interactive demonstrations combined with guided, hands-on labs.
• Scenario-driven exercises reflecting real organisational workflows.
• Practical sessions on configuration, governance, and user adoption best practices.

Course Customization Options

• We can tailor examples, governance checklists, and hands-on labs to align with your organisation's policies and environment.

Microsoft 365 offers a robust toolkit for establishing enterprise-grade knowledge management systems. By integrating SharePoint, Teams, Power Automate, and Power BI, organisations can effectively organise, unify, and visualise their information. This course delves into the design of dynamic intranet dashboards, the interlinking of diverse data sources, and the implementation of structured workflows to bolster collaboration and knowledge sharing across teams.

This instructor-led, live training (available online or onsite) is designed for advanced professionals seeking to develop and manage intricate knowledge management frameworks using Microsoft 365 tools.

Upon completion of this training, participants will be equipped to:

• Design sophisticated knowledge management systems leveraging Microsoft 365 tools.
• Create interconnected SharePoint sites and Teams channels to facilitate seamless information flow.
• Automate content workflows using Power Automate.
• Develop Power BI dashboards for visualising and reporting on knowledge assets.
• Optimise governance, access controls, and version management across shared repositories.

Course Format

• Interactive lectures and discussions.
• Numerous exercises and practical implementation activities.
• Hands-on configuration within a live Microsoft 365 environment.

Customisation Options

• To arrange customised training for this course, please contact us.

Microsoft Intune is a cloud-based endpoint management solution that allows organisations to securely manage users, devices, and applications. It offers comprehensive tools for configuration, compliance, and protection across Windows, macOS, iOS, and Android environments.

This instructor-led, live training (available online or on-site) is designed for intermediate to advanced IT professionals who wish to deploy, configure, and manage enterprise devices using Microsoft Intune and related Microsoft 365 technologies.

By the end of this training, participants will be able to:

• Implement and manage Microsoft Intune for endpoint management.
• Configure device enrollment, compliance, and security policies.
• Deploy and protect enterprise applications using Intune.
• Integrate Intune with Microsoft 365, Entra ID, and Defender for Endpoint for unified management.

Format of the Course

• Interactive lecture and discussion.
• Plenty of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft 365 is a comprehensive suite of integrated productivity tools designed to facilitate collaboration, derive data-driven insights, and automate workflows through applications such as Excel, Word, PowerPoint, Outlook, and Copilot.

This instructor-led live training, available online or onsite, targets intermediate-level professionals aiming to master Microsoft 365 tools and AI-powered features to enhance decision-making, communication, and overall organizational efficiency.

Upon completion of this training, participants will be able to:

• Utilise advanced Excel techniques and automation tools to support business and leadership decisions.
• Design impactful PowerPoint presentations using storytelling and data visualization techniques.
• Create, format, and collaborate on professional documents in Word with the help of Copilot.
• Enhance productivity and time management using Outlook and AI-driven features across Microsoft 365.

Format of the Course

• Interactive lecture and discussion.
• Hands-on exercises and scenario-based practice.
• Practical application using Microsoft 365 tools in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft To Do is a cloud-based task management application designed to assist individuals and teams in organising, prioritising, and managing tasks across multiple devices, with seamless integration into Microsoft 365.

This instructor-led live training (available online or on-site) is tailored for beginner to intermediate-level professionals who wish to utilise Microsoft To Do not only for personal efficiency but also as a robust collaborative tool integrated with Microsoft 365 applications.

Learning Objectives

By the end of this training, participants will be able to:

• Set up and configure Microsoft To Do across devices and integrate it with Microsoft 365.
• Create, organise, and prioritise tasks and lists for both personal and team use.
• Collaborate effectively by sharing lists, assigning tasks, and monitoring progress.
• Enhance workflows by using Microsoft To Do alongside Outlook, Teams, and Planner.
• Apply productivity best practices and advanced techniques for long-term adoption.

Format of the Course

• Interactive lecture and discussion.
• Hands-on exercises and guided labs.
• Practical team collaboration simulations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft To Do is a cloud-based task management application designed to help individuals and teams organize, prioritize, and manage tasks across devices with seamless integration into Microsoft 365.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to use Microsoft To Do to manage tasks effectively, boost productivity, and collaborate better with teams.

By the end of this training, participants will be able to:

• Set up and configure Microsoft To Do for personal and team use.
• Create, organize, and prioritize tasks efficiently.
• Integrate To Do with Outlook, Teams, and other Microsoft 365 tools.
• Apply productivity best practices using To Do features.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft System Center Data Protection Manager (DPM) serves as Microsoft’s enterprise-grade backup and recovery solution, designed to safeguard critical workloads including file servers, databases, and virtual machines.

This instructor-led live training, available either online or on-site, is tailored for intermediate-level IT professionals looking to deploy, configure, and manage DPM to protect data and ensure business continuity.

Upon completing this training, participants will be capable of:

• Installing and configuring DPM servers and agents.
• Creating and managing protection groups.
• Executing backup and recovery operations.
• Integrating DPM with other disaster recovery solutions.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation within a live lab environment.

Customisation Options

• To request a customised training session for this course, please get in touch with us to arrange it.

This instructor-led, live training in Botswana (online or onsite) targets beginner to intermediate business users seeking to enhance their productivity and digital collaboration via Microsoft Teams, OneDrive, and Outlook.

Upon completing this training, participants will be able to:

• Create, manage, and utilise teams and channels in Microsoft Teams effectively.
• Utilise tags, mentions, and app integrations within Teams to optimise communication workflows.
• Store, organise, and securely share files in OneDrive by adhering to best practices.
• Retrieve documents via version history and collaborate on files in real time.
• Employ Outlook for advanced email administration and shared calendar scheduling.

This instructor-led, live training in Botswana (online or onsite) is designed for beginner to intermediate users who wish to boost team productivity and streamline daily workflows using Outlook, OneDrive, Teams, Planner, and Forms.

Upon completing this training, participants will be able to:

• Effectively organize and manage communications using Outlook.
• Store, share, and collaborate on files via OneDrive.
• Conduct meetings, chats, and team collaborations using Microsoft Teams.
• Plan and track tasks efficiently with Microsoft Planner.
• Create and analyse online surveys and quizzes using Microsoft Forms.

Microsoft Exchange Server serves as a robust messaging platform, offering comprehensive capabilities for email, calendar management, contacts, and task organisation.

This instructor-led live training, available either online or onsite, targets intermediate-level IT professionals seeking to acquire the skills necessary to install, configure, manage, and troubleshoot Microsoft Exchange Server environments.

Upon completion of this training, participants will be equipped to:

• Install and configure Microsoft Exchange Server.
• Implement disaster recovery protocols and anti-malware measures.
• Configure message transport and facilitate migration to Exchange Online.
• Troubleshoot issues and maintain server availability.

Format of the Course

• Interactive lecture and discussion.
• Ample exercises and practice opportunities.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft OneNote is a digital notebook application used for organising, sharing, and collaborating on information across teams and devices.

This instructor-led, live training (online or onsite) is aimed at professionals with limited or emerging experience in OneNote who manage or coordinate digital information and wish to use Microsoft OneNote effectively to organise notes, coordinate team knowledge, and enhance collaborative workflows.

By the end of this training, participants will be able to:

• Organise personal and team notes using notebooks, sections, and pages.
• Share and collaborate in real-time on OneNote content.
• Embed and link files, emails, and meeting notes into a unified workspace.
• Integrate OneNote with Microsoft 365 apps like Teams, Outlook, and Planner.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft OneNote in sample collaboration scenarios.
• Guided exercises focused on note-taking, content organisation, and teamwork.

Course Customisation Options

• To request a customised training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in Botswana (online or in-person) targets beginner-level leadership teams eager to effectively manage and coordinate tasks using Microsoft Planner and its related tools, leading to enhanced productivity and collaboration across the organisation.

By the end of this training, participants will be able to:

• Effectively create, manage, and track tasks and projects using Microsoft Planner, enhancing team coordination and project visibility.
• Organise and prioritise individual tasks, share task lists, and collaborate on tasks using Microsoft To Do.
• Utilise Microsoft Loop components for real-time collaboration, integrating them seamlessly into projects and meetings, and enhancing communication and information sharing among team members.
• Design and manage custom lists tailored to specific project needs, automate workflows, and integrate Lists with other Microsoft 365 tools for more efficient task tracking.

This instructor-led, live training in Botswana (online or onsite) targets beginner-level business professionals who wish to develop the skills necessary to use Teams, Word, and Excel effectively in a management context.

Upon completion of this training, participants will be able to:

• Gain a thorough understanding of Microsoft 365
• Navigate and utilise Microsoft Teams for communication, collaboration, and project management.
• Develop proficiency in creating, formatting, and managing Word documents.
• Use Excel for data entry, manipulation, and analysis.
• Explore how to integrate Microsoft 365 applications for seamless workflows.

This course covers the methodologies and best practices aligned with business and technical needs for modelling, visualizing, and analysing data using Power BI. It demonstrates how to access and process data from diverse sources, including relational and non-relational data. The course explores the implementation of security standards and policies across the Power BI ecosystem, encompassing datasets and groups. Additionally, it addresses the management and deployment of reports and dashboards for effective sharing and content distribution.

Microsoft System Center Operations Manager (SCOM) is a monitoring solution crafted to guarantee the availability, performance, and reliability of IT services across data centres and applications.

This instructor-led, live training (available online or onsite) is targeted at intermediate-level IT professionals who wish to deploy, configure, and manage SCOM for enterprise monitoring and alerting.

Upon completion of this training, participants will be able to:

• Install and configure System Center Operations Manager.
• Set up monitoring rules, alerts, and reports.
• Integrate SCOM with other System Center components.
• Troubleshoot and optimise performance in monitored environments.

Course Format

• Interactive lectures and discussions.
• Ample exercises and practice sessions.
• Hands-on implementation within a live laboratory environment.

Customisation Options

• To request a customised training for this course, please contact us to arrange.

This instructor-led, live training in Botswana (online or onsite) is designed for intermediate IT professionals who wish to manage and secure their organisation's IT environment using Microsoft 365.

By the end of this training, participants will be able to:

• Deploy and manage Microsoft 365 services such as Intune, MDM, and Autopilot.
• Configure and enforce security policies using Windows Defender and other Microsoft 365 security tools.
• Monitor and troubleshoot devices and applications within a Microsoft 365 environment.
• Understand and implement compliance and data protection measures in Microsoft 365.
• Manage Microsoft 365 security services such as Microsoft Secure Score, Exchange Online Protection, Safe Attachments, and Safe Links.
• Implement compliance solutions using Microsoft Purview, data loss prevention, and sensitivity labels.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level IT professionals who wish to manage and secure an organization's IT environment using Microsoft 365.

By the end of this training, participants will be able to:

• Deploy and manage Microsoft 365 services such as Intune, MDM, and Autopilot.
• Configure and enforce security policies using Windows Defender and other Microsoft 365 security tools.
• Monitor and troubleshoot devices and applications within a Microsoft 365 environment.
• Understand and implement compliance and data protection measures in Microsoft 365.
• Apply best practices for Microsoft 365 administration and security.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level system administrators who wish to effectively deploy, manage, and troubleshoot Hyper-V environments.

By the end of this training, participants will be able to:

• Understand virtualization concepts and configure Hyper-V.
• Create and manage virtual machines, VM storage, and networking.
• Utilize advanced Hyper-V features and secure Hyper-V environments.
• Monitor and optimize Hyper-V performance.

This instructor-led, live training in Botswana (online or onsite) is aimed at anyone who wishes to learn to use Microsoft OneNote in managing notes to improve productivity.

By the end of this training, participants will be able to:

• Learn the basics and features of OneNote.
• Create, organize, and edit notes using OneNote.
• Integrate notes with other applications.

About This Course

This course empowers students with the necessary skills to deploy and configure System Center 2012 R2 Operations Manager. Through practical hands-on labs, students will acquire the following competencies:

• Architecting and implementing a System Center 2012 R2 Operations Manager Management Group.

• Upgrading and migrating from an existing Operations Manager 2007 R2 Management Group to System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

• Gaining a comprehensive understanding of key Management Pack elements, including Object Discoveries, Rules, Monitors, Targeting, Run As Accounts, and Run As Profiles, along with the skills to author Management Packs.

• Configuring fabric and application monitoring within System Center 2012 R2 Operations Manager, encompassing both datacentre and cloud resources such as networking, storage, and compute infrastructure.

• Setting up monitoring for .NET and Java-based applications using Application Performance Monitoring.

• Configuring end-to-end service monitoring, which includes synthetic transactions and Distributed Application Diagrams.

• Configuring Dashboards, Service Level Tracking Reporting, and the SharePoint Web Part to facilitate the visualization of critical performance and availability metrics.

• Customizing the Operations Manager Console to cater to the specific needs of various application support teams.

• Integrating Operations Manager with other System Center 2012 R2 components and extending monitoring to cover essential business processes and procedures.

• Troubleshooting an Operations Manager Management Group and executing disaster recovery procedures, such as database and management server recovery.

• Leveraging new features in System Center 2012 R2, including integration with System Center Advisor, Team Foundation Server, IntelliTrace, and Windows Azure management.

Audience Profile

The primary target audience for this course comprises cloud and datacentre administrators who are new to System Center 2012 R2 Operations Manager and are tasked with its deployment, configuration, and operation within their cloud or datacentre environments. The secondary audience includes cloud and datacentre administrators who are already familiar with Operations Manager and wish to enhance their skills to incorporate the new features available in System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

At Course Completion

Upon completing this course, students will be able to:

• Plan for the deployment of System Center 2012 R2 Operations Manager, including:
  • Defining hardware and software requirements.
  • Describing security considerations.
  • Architecting a highly available System Center and Microsoft SQL Server platform utilizing Microsoft SQL Server AlwaysOn.
  • Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.
• Customize the Operations Console with User Roles.
• Execute various methods of Agent deployment with System Center 2012 R2 Operations Manager.
• Implement key Management Pack concepts and elements, including Management Pack Templates.
• Configure Notifications, Reporting, and Service Level Tracking in System Center 2012 R2 Operations Manager.
• Configure the following:
  • Audit Collection Services.
  • Agentless Exception Monitoring.
  • Operations Manager SharePoint Web Part in System Center 2012 R2 Operations Manager.
• Configure Application Performance Monitoring and Network Device monitoring in System Center 2012 R2 Operations Manager.
• Configure dashboards and widgets in System Center 2012 R2 Operations Manager.
• Describe how to utilize new cloud-based features, including System Center Global Service Monitor and System Center Advisor.
• Configure integration between System Center 2012 R2 Operations Manager and other System Center 2012 R2 components.
• Troubleshoot an Operations Manager Management Group.
• Perform disaster recovery in System Center 2012 R2 Operations Manager.

About This Course

This 3-day instructor-led training course is designed for IT professionals who administer, configure, and operate Office 365 services within hybrid environments, where part of the infrastructure is hosted on-premises. The course also covers identity management, authentication, and supporting technologies for Office 365. It focuses on the skills needed to administer and troubleshoot an Office 365 tenant, along with key services such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, it addresses services like Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management, all from a hybrid perspective. The course provides knowledge on utilising Office 365 services for both cloud-based and on-premises resources.

At Course Completion

• Describe Office 365 administration tools and licensing options.
• Deploy and configure directory synchronization in an Office 365 deployment.
• Plan hybrid configuration with Exchange Server and Exchange Online.
• Perform an Exchange Server hybrid configuration deployment.
• Describe and deploy Skype for Business and Teams in a hybrid deployment.
• Deploy SharePoint and OneDrive for Business in a hybrid environment.
• Describe and deploy various authentication methods in a hybrid Office 365 deployment.

About This Course

This three-day instructor-led course is designed for individuals aiming to transition into a database professional role or whose current job responsibilities are expanding to include database components. The course covers fundamental database concepts, including various database types, languages, and design principles.

Audience Profile

The primary audience for this course consists of individuals who are moving into a database role or whose roles have expanded to include database technologies.

At Course Completion

After completing this course, students will be able to:
• Describe key database concepts in the context of SQL Server 2016
• Describe database languages used in SQL Server 2016
• Describe data modelling techniques
• Describe normalization and denormalization techniques
• Describe relationship types and effects in database design
• Describe the effects of database design on performance
• Describe commonly used database objects

About This Course

This is a three-day Instructor-Led Training (ILT) programme designed for the needs of information technology (IT) professionals who are involved in administering, configuring, troubleshooting, and operating Office 365 services. The course covers identities, dependencies, requirements, and supporting technologies. It concentrates on the skills required to administer and troubleshoot Office 365 tenants and key services, such as Exchange Online, SharePoint Online, and Teams. Additionally, it addresses the security and compliance features of Office 365.

Audience Profile

This course is intended for IT professionals and system administrators who wish to gain knowledge of administration and troubleshooting techniques in Office 365. Participants should have at least three years of experience in their respective fields, ideally in system administration, network administration, and messaging.

At Course Completion

Upon completing this course, students will be able to:

• Describe Office 365 services.
• Administer Office 365 by using the Microsoft 365 admin center and Office 365 services admin centers.
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security in Office 365.

About This Course

This five-day course will equip you with the necessary knowledge and skills to plan and administer a Microsoft SharePoint 2016 environment. You will learn how to deploy, administer, and troubleshoot your SharePoint environment. This course also provides guidelines, best practices, and considerations that help you optimize your SharePoint deployment.

This is the first in a sequence of two courses for IT professionals and is aligned with the SharePoint 2016 IT Pro certification.

Audience Profile

The course is targeted at experienced IT professionals who are interested in learning how to install, configure, deploy, and manage SharePoint 2016 installations either in a data centre or in the cloud.

Students typically have more than one year of hands-on experience* with planning and maintaining SharePoint and two years’ experience with other core technologies on which SharePoint depends, including Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 or later, Active Directory Domain Services (AD DS), and networking infrastructure services.

The minimally qualified candidate typically:

• Is an IT professional who plans, implements, and maintains a multi-server deployment of SharePoint 2016.
• Has a working knowledge of, and preferably hands-on experience, with SharePoint Online.
• Has broad familiarity with SharePoint workloads.
• Has experience with business continuity management, including data backup, restoration, and high availability.
• Has experience with authentication and security technologies.
• Has experience with Windows PowerShell.

* The hands-on experience or job experience should be from a solutions-based role where the candidate has worked on multiple solutions in the SharePoint space that includes document management, content management, and search.

At Course Completion

• Describe the key features of SharePoint 2016.
• Design an information architecture for a SharePoint 2016 deployment.
• Design a logical architecture for a SharePoint 2016 deployment.
• Design the physical architecture for a SharePoint 2016 deployment.
• Install and configure SharePoint 2016.
• Create and configure web applications and site collections.
• Plan and configure service applications for a SharePoint 2016 deployment.
• Manage users and permissions, and secure content in a SharePoint 2016 deployment.
• Configure authentication in a SharePoint 2016 deployment.
• Configure platform and farm-level security in a SharePoint 2016 deployment.
• Manage information taxonomy in SharePoint web applications and site collections.
• Configure and manage user profiles and audiences.
• Configure and manage the search experience in SharePoint 2016.
• Monitor, maintain, and troubleshoot a SharePoint 2016 deployment.

This course equips IT professionals with the skills necessary to administer and support Exchange Server. It covers the installation and configuration of Exchange Server, as well as the management of mail recipients and public folders, including performing bulk operations via the Exchange Management Shell. The curriculum also addresses client connectivity, message transport and hygiene, highly available Exchange Server deployments, and disaster recovery solutions. Furthermore, it details the maintenance and monitoring of Exchange Server deployments, along with the administration of Exchange Online within an Office 365 environment.

Upon completion of this course, students will be able to:

• Deploy Exchange Server.
• Plan and configure storage for Exchange Server.
• Create and manage various recipient objects in Exchange Server.
• Perform recipient management and Exchange server management tasks by using Exchange Server cmdlets.
• Deploy Client Access services in Exchange Server.
• Manage high availability in Exchange Server.
• Implement disaster recovery for Exchange Server.
• Configure and manage message transport in Exchange Server.
• Configure message security in Exchange Server.
• Monitor and troubleshoot Exchange Server.
• Configure Exchange Server role-based access control permissions and configure audit logging for both administrators and users.
• Implement and manage integration with Exchange Online.

About This Course

This course equips experienced Exchange Server administrators with the expertise required to design and implement an Exchange Server messaging environment. It explores the design and configuration of advanced components within an Exchange Server deployment, including site resiliency, advanced security, compliance, archiving, and discovery solutions. Additionally, it covers coexistence with other Exchange organisations or Exchange Online, as well as migration from earlier versions of Exchange Server. Participants will also receive guidelines, best practices, and critical considerations to help optimise their Exchange Server deployments.

Audience Profile

This course is tailored for IT professionals who are experienced messaging administrators, messaging architects, or consultants. It is particularly suited for individuals in enterprise environments responsible for designing and deploying Exchange Server solutions, including environments that incorporate previous versions of Exchange Server or Exchange Online. Students enrolling in this course are expected to possess prior experience with Exchange Server 2019 or earlier versions.

At Course Completion

Upon completing this course, students will be able to:

• Plan for Exchange Server deployments.
• Plan and deploy Exchange Server hardware, virtualisation, mailbox databases, and public folders.
• Plan message transport in Exchange Server.
• Plan and deploy Client Access services in Exchange Server.
• Design and implement a highly available Exchange Server environment.
• Maintain Exchange Server using Managed Availability and Desired State Configuration (DSC).
• Plan for messaging security and design and implement Active Directory Rights Management Services (AD RMS) and Microsoft Azure RMS within Exchange Server.
• Design and implement message retention and archiving.
• Design and implement data loss prevention policies, In-Place Hold, and eDiscovery.
• Design and implement messaging coexistence among Exchange Server organisations.
• Plan and implement the upgrade from previous versions of Exchange Server to Exchange Server 2019.
• Plan a hybrid Exchange deployment.

About This Course

This five-day, hands-on training course is designed to teach you the breadth of Microsoft virtual desktop technology, and the course will compare and contrast the various technologies with use cases and best practices. This course builds your skills in Microsoft Application Virtualization (App-V) Service Pack 2 (SP2), Microsoft User Experience Virtualization (UE-V), and Virtual Desktop Infrastructure (VDI) as part of Windows Server 2012 R2. Throughout this course, you will learn how to manage, monitor, support, and troubleshoot various Windows-based desktop virtualization solutions.

Audience Profile

This course is intended for IT administrators and implementers in large and medium-sized organisations who want to understand and gain hands-on experience with the latest Microsoft desktop and application virtualisation technologies and how to plan, implement, and manage virtual infrastructure solutions based on these technologies.

At Course Completion

After completing this course, students will be able to:

• Describe desktop and application virtualisation.
• Plan and implement user state virtualisation.
• Plan and implement App-V.
• Plan and deploy App-V clients.
• Manage and administer application virtualisation.
• Understand application sequencing.
• Configure client Hyper-V.
• Plan and deploy session-based desktops.
• Publish and configure RemoteApp programs.
• Plan pooled personal desktops.
• Plan and implement pooled and personal desktops.
• Implement Remote Access.
• Understand health monitoring of VDI infrastructure.

After completing this course in Botswana, students will be able to:

• Understand Operating System Configurations
• Install and Upgrade Client Systems
• Manage Applications
• Manage Files and Folders
• Manage Devices
• Understand Operating System Maintenance

Gain practical, hands-on experience in administering Active Directory technologies within Windows Server 2012 and Windows Server 2012 R2 through this five-day Microsoft Official Course. You will acquire the essential skills needed to effectively manage and safeguard data access and information, streamline the deployment and management of your identity infrastructure, and ensure more secure data access. The curriculum covers configuring key Active Directory features, including Active Directory Domain Services (AD DS), Group Policy, Dynamic Access Control (DAC), Work Folders, Work Place Join, Certificate Services, Rights Management Services (RMS), and Federation Services. Additionally, you will learn how to integrate your on-premises environment with cloud-based technologies such as Windows Azure Active Directory. Throughout the course, you will engage in hands-on exercises within a virtual lab environment to reinforce your learning.

Audience:

This course is designed for Information Technology (IT) Professionals who possess experience with Active Directory Domain Services (AD DS) and seek a comprehensive course to further develop their knowledge and skills in Access and Information Protection technologies using Windows Server 2012 and Windows Server 2012 R2. It is suitable for:

• AD DS Administrators aiming to enhance their skills in the latest Access and Information Protection technologies associated with Windows Server 2012 and Windows Server 2012 R2.
• System or Infrastructure administrators with general AD DS experience and knowledge who wish to build upon their core expertise and cross-train in advanced Active Directory technologies for Windows Server 2012 and Windows Server 2012 R2.
• IT Professionals who have completed the 10967A: Fundamentals of a Windows Server Infrastructure course and are looking to expand their Active Directory knowledge.

This course equips IT professionals with the skills to configure advanced Windows Server services by integrating on-premises, hybrid, and cloud technologies. Participants will learn to harness Azure's hybrid capabilities, migrate virtual and physical server workloads to Azure IaaS, and secure Azure VMs running Windows Server. Additionally, the course covers essential tasks related to high availability, troubleshooting, and disaster recovery. Key administrative tools and technologies featured include Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.

This five-day programme outlines the utilisation of Configuration Manager alongside its associated site systems to effectively oversee network resources. Participants will acquire the skills necessary for daily management tasks, such as handling applications, client health, hardware and software inventory, operating system deployment, and software updates via Configuration Manager.

Furthermore, learners will discover how to optimise System Center Endpoint Protection, manage compliance, and generate management queries and reports. Together with Microsoft Official Course 20703-2A, this course assists certification candidates in preparing for Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration.

This five-day instructor-led course equips students with the knowledge and skills needed to install and configure System Center 2012 Operations Manager. Additionally, the class prepares students to manage their 2012 Operations Manager infrastructure effectively.

About This Course

This course equips learners with the knowledge to support and configure Windows 10 desktops within an organisational setting. Participants will acquire practical skills in installing, customising, and updating the Windows 10 operating system. The curriculum covers essential topics such as managing storage, files, and devices, as well as configuring network connectivity for Windows 10. Additionally, learners will be taught how to secure the Windows 10 OS and safeguard device data. The course concludes with instruction on managing and troubleshooting Windows 10 environments.

Audience Profile

This exam is designed for IT professionals responsible for the installation, configuration, local management, and maintenance of Windows 10 core services. Candidates may also possess familiarity with enterprise scenarios and cloud-integrated services.

At Course Completion

Upon completing this course, learners will be able to:

• Install and customise Windows 10.
• Configure Windows updates.
• Set up devices and drivers for Windows.
• Configure storage solutions for Windows.
• Set up network and remote management settings in Windows.
• Configure and manage browsers and applications in Windows.
• Set up account access and authentication mechanisms.
• Configure file and folder permissions.
• Describe methods for securing Windows 10, identify common threats, and outline mitigation strategies.
• Troubleshoot Windows and application installations.
• Troubleshoot hardware and driver issues.
• Troubleshoot file issues and perform data recoveries.

About This Course

In this course, students will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. Students will be introduced to key components of modern management and co-management strategies. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data.

Audience Profile

The Modern Desktop Administrator deploys, configures, secures, manages, and monitors devices and client applications in an enterprise environment. Responsibilities include managing identity, access, policies, updates, and apps. The MDA collaborates with the M365 Enterprise Administrator to design and implement a device strategy that meets the business needs of a modern organization.

The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 10 and non-Windows devices. The MDA role focuses on cloud services rather than on-premises management technologies.

At Course Completion

After completing this course, learners should be able to:

• Plan, develop, and implement an Operating System deployment, upgrade, and update strategy.
• Understand the benefits and methods of co-management strategies.
• Plan and implement device enrollment and configuration.
•  Manage and deploy applications and plan a mobile application management strategy.
•  Manage users and authentication using Azure AD and Active Directory DS.
•  Describe and implement methods used to protect devices and data.

This 5-day instructor-led training (ILT) course is designed for IT professionals who evaluate, plan, deploy, and operate Microsoft Office 365 services, encompassing identities, dependencies, requirements, and supporting technologies. The course focuses on the skills needed to set up an Office 365 tenant, including federation with existing user identities, and the skills required to maintain an Office 365 tenant and its users.

This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Students attending this course are expected to have a broad understanding of several on-premises technologies, such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general understanding of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon completion of this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solution.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

This five-day instructor-led training (ILT) course is designed for IT professionals who are involved in evaluating, planning, deploying, and maintaining Microsoft Office 365 services. The curriculum covers essential identities, dependencies, requirements, and supporting technologies. Key skills include setting up an Office 365 tenant, managing federation with existing user identities, and sustaining the tenant and its users effectively.

Audience Profile

This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Participants are expected to possess a broad understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general grasp of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

Upon completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Content represents the most vital digital asset for any organisation. Through this programme, participants will acquire the skills to plan, configure, and administer SharePoint Sites and OneDrive, thereby enabling modern content services that revolutionise the content lifecycle. The curriculum specifically examines the contemporary SharePoint site architecture, including SharePoint hub sites, and outlines best practices for adopting and deploying OneDrive across an organisation. Furthermore, it addresses sharing protocols, security measures, and monitoring capabilities for SharePoint and OneDrive in Microsoft 365. Participants will also learn to manage user profiles and applications with appropriate permission configurations. Additionally, the course discusses the planning and configuration of Managed Metadata, Business Connectivity Services, and search functionalities, ensuring content can be located, utilised, and governed effectively throughout Microsoft 365.

Upon completion of this programme, learners will be capable of:

• Configuring SharePoint Sites.
• Administering storage quotas for sites.
• Deploying the OneDrive sync client.
• Utilising Group Policy to govern OneDrive sync client configurations.
• Administering external sharing for data within Microsoft SharePoint and OneDrive.
• Configuring user profile properties.
• Managing audiences.
• Utilising the App Catalog to oversee custom applications.
• Creating and managing term groups, term sets, and terms.
• Elucidating the distinctions between modern and classic search interfaces.

About This Course

The business landscape is evolving. People desire seamless communication without collaborative barriers, while organisations seek cost-effective and adaptable solutions. To meet these needs, organisations are configuring hybrid environments and migrating content to the cloud. This course teaches you how to deploy and configure SharePoint Server 2019, which is designed to meet the demands of modern working practices. You will also learn to configure and manage various SharePoint service applications in preparation for a hybrid deployment. Additionally, you will discover how to plan and implement SharePoint hybrid scenarios that provide a smooth user experience. Finally, you will learn how to design the content migration process, identifying the available resources and tools to use when migrating content to SharePoint and OneDrive in Microsoft 365.

Audience Profile

This course is intended for IT Professionals who deploy and manage SharePoint on-premises environments and are interested in deploying hybrid scenarios and migrating content to Microsoft 365.

At Course Completion

After completing this course, students will be able to:

• Describe the MinRole feature in SharePoint 2019.
• Describe how to install and configure SharePoint 2019.
• Describe how to implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Describe how to configure My Sites in SharePoint 2019.
• Describe the available SharePoint Hybrid Scenarios.
• Describe the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid.
• Plan for content migration process.
• Describe available resources and tools to leverage during migration process.
• Access data to be migrated using SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor migration process.

Gain insight into the management of Office 365, covering essential components of the platform, strategies for transitioning an organisation to Office 365, configuration procedures, and the administration of Office 365 ProPlus deployments.

Audience profile

This course caters to professionals aspiring to the Microsoft 365 Enterprise Administrator role who have completed one of the Microsoft 365 role-based administrator certification pathways.

Skills gained

• Understanding Office 365
• Transitioning an organisation to Office 365
• Configuring Office 365
• Administering Office 365 ProPlus deployments

This three-day instructor-led course provides students moving from earlier releases of SQL Server with an introduction to the new features in SQL Server 2016.

Skills gained

• Describe key capabilities and components of SQL Server 2016
• Describe new and enhanced features in SQL Server performance
• Describe new and enhanced features in SQL Server security
• Describe what’s new in SQL Server Availability and Scalability
• Describe new and enhanced features in reporting and Power BI in SQL Server 2016
• Describe new and enhanced data access features
• Describe new and enhanced features in SQL Server OLAP
• Describe new SQL Server cloud functionality

This five-day instructor-led course provides learners with the knowledge and skills required to maintain a Microsoft SQL Server 2014 database. The curriculum concentrates on equipping individuals with the ability to utilise product features and tools associated with database maintenance in SQL Server 2014.

Note: This course caters to clients interested in learning about SQL Server 2012 or SQL Server 2014. It encompasses the new features found in SQL Server 2014, as well as the critical capabilities across the SQL Server data platform.

This five-day course is tailored principally for IT professionals who possess some background with Windows Server. It is designed for those tasked with managing storage and compute resources using Windows Server 2016, and who need to grasp the scenarios, requirements, and storage and compute options available and applicable to Windows Server 2016.

This five-day instructor-led course equips participants with the essential networking skills needed to deploy and support Windows Server 2016 within most organisational environments. The curriculum covers IP fundamentals, remote access technologies, and advanced topics such as Software Defined Networking.

This five-day instructor-led course equips IT professionals with the skills to deploy and configure Active Directory Domain Services (AD DS) within a distributed environment. Participants will learn how to implement Group Policy, perform backup and restore operations, and monitor and troubleshoot Active Directory issues using Windows Server 2016. Furthermore, the course covers the deployment of additional Active Directory server roles, including Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS).

This five-day, instructor-led course in Botswana teaches IT professionals how they can enhance the security of the IT infrastructure that they administer. This course begins by emphasizing the importance of assuming that network breaches have occurred already, and then teaches you how to protect administrative credentials and rights to help ensure that administrators can perform only the tasks that they need to, when they need to.

This five-day, instructor-led course equips students with the knowledge and skills required to administer a SQL Server database infrastructure, targeting those responsible for administering and maintaining SQL Server databases. It is also beneficial for professionals who develop applications that retrieve content from SQL Server databases.

This course aims to equip learners with the skills required to provision SQL Server databases in both on-premises and SQL Azure environments.

This one-day class is designed for SharePoint team members and end users who need to know how to use the team collaboration, document management and social features of Microsoft SharePoint 2016. This class features live inline interactive labs where the student interacts with both SharePoint and other students.

Skills gained

• Navigate SharePoint sites.
• Manage content in lists and libraries.
• Create and edit Alerts.
• Collaborate using Tasks lists, Calendars and Document libraries.
• Work with libraries, including upload, download, editing, content approval, check out/in and versioning.
• Use the SharePoint social features.
• Use OneDrive for Business.

The Microsoft Power Platform empowers organisations to streamline their operations by simplifying, automating, and transforming business tasks and processes. In this course, students will learn how to build Power Apps, Automate Flows and extend the platform to complete business requirements and solve complex business problems.

This five-day instructor-led course is primarily tailored for IT professionals who already possess some experience with Windows Server. It is designed for those who will be responsible for managing identity, networking, storage, and compute resources using Windows Server 2019, and who need to understand the scenarios, requirements, and options available and applicable to this version. The course equips IT professionals with the fundamental administration skills required to deploy and support Windows Server 2019 in most organisations.

This course provides foundational knowledge of Microsoft's variant of the standard SQL language, known as Transact-SQL. The curriculum covers essential techniques for both retrieving and altering data within relational databases hosted on Microsoft SQL Server-based platforms, including Microsoft SQL Server, Azure SQL Database, and Azure Synapse Analytics.