Office 365 Administration and Troubleshooting (10997DC) Training Course

Module 1: Office 365 services
This module provides an overview of Office 365 features and highlights recent enhancements to the service. It also explores available licensing options, outlines the process for configuring an Office 365 tenant, and details the suitable Office 365 client choices.
Lessons

• Overview of Office 365 services
• Overview of Microsoft 365 and Office 365 licensing
• Microsoft 365 tenant configuration
• Office 365 clients

Module 2: Office 365 administration, tools, and techniques
This module illustrates the management of Office 365 through administrative portals and Windows PowerShell. It further clarifies the process of managing administrative access and diagnosing administration-related issues within Microsoft 365.
Lessons

• Managing Office 365 with the administrative portals
• Managing Office 365 with Windows PowerShell
• Managing administrative access in Microsoft 365
• Troubleshooting administration in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects
This module delves into directory synchronization and federation concepts. It explains the management of Microsoft Azure Active Directory Connect (Azure AD Connect) and the handling of user and group objects within Office 365. Additionally, it covers the diagnosis of object and directory synchronization issues.
Lessons

• Overview of directory synchronization and federation
• Azure AD Connect management
• Managing user and group objects in Microsoft 365
• Troubleshooting objects and directory synchronization in Office 365

Module 4: Administering and troubleshooting Exchange Online
This module outlines the subscription options and roles associated with Exchange Online. It details the administration of Exchange Online recipients and client access policies, while also providing guidance on troubleshooting Exchange Online environments.
Lessons

• Overview of Exchange Online management
• Administering Exchange Online recipients
• Administering client access policies in Exchange Online
• Troubleshooting Exchange Online

Module 5: Administering and troubleshooting Teams
This module introduces Teams and explains the methodologies for administering, managing, and resolving issues within the Teams platform.
Lessons

• Overview of Teams
• Administering and managing Teams
• Creating and managing teams in Teams
• Troubleshooting Teams

Module 6: Administering and troubleshooting SharePoint Online
This module covers the configuration of SharePoint Online settings, site collections, and external user access. It also explains the management of Microsoft OneDrive for Business synchronization and provides techniques for troubleshooting both SharePoint Online and OneDrive for Business.
Lessons

• Overview of SharePoint Online management
• Administering SharePoint Online site collections
• Administering external users in SharePoint Online
• Configuring OneDrive for Business
• Troubleshooting SharePoint Online and OneDrive for Business

Module 7: Planning and deploying Microsoft 365 Apps for enterprise
This module describes the scope of Microsoft 365 Apps for enterprise. It explains how to plan and oversee user-driven deployments of these apps, as well as how to troubleshoot any issues arising from the deployment process.
Lessons

• Overview of Microsoft 365 Apps for enterprise
• Managing Microsoft 365 Apps for enterprise deployments
• Troubleshooting Microsoft 365 apps deployments

Module 8: Administering and troubleshooting Office 365 compliance and security
This module examines the compliance features available in Office 365. It explains the administration of Azure Information Protection and other compliance tools, the configuration and management of email security, and the troubleshooting of Office 365 compliance and protection systems.
Lessons

• Overview of compliance features in Office 365
• Administering information protection in Office 365
• Administering compliance features in Office 365
• Configuring and administering email security in Office 365
• Troubleshooting Office 365 compliance and protection