Course Outline

  • Introduction to ITIL® 
  • Key Concepts of ITIL® 
  • The Four Dimensions of Service Management
  • The ITIL®  Service Value System
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Governance
  • The Service Value Chain
  • Continual Improvement
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices


ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.




  14 Hours


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