Influencing and Avoiding Conflict Training Course

Target Audience

This course is designed for individual contributors, managers, and team leaders who understand that their professional success hinges on the ability to communicate with clarity, ensure their messages are understood, influence the performance of others, and cultivate positive working relationships.

Course Description

Success, both individually and at the team level, relies on the capacity to communicate effectively, whether in face-to-face settings or through virtual channels. Every interaction shapes how you are perceived and offers a valuable opportunity to build trust and exert positive influence. Whether you are engaging in a one-on-one conversation, presenting to a large audience, conveying details to a project team, or delivering challenging feedback, mastering effective communication is one of the most potent skills for achieving your goals.

This programme enhances your ability to stay focused on your desired outcomes, tune into your audience’s needs, and craft messages that deliver clarity and impact. Creating an environment that encourages open discussion and ongoing dialogue is essential for communication success. The skills acquired in this course will empower you to exercise choice and control in every type of conversation, influence without relying on formal authority, and improve the quality of your relationships and overall productivity.

Objective

This training programme aims to review and enhance the competencies required to achieve business goals, both in individual performance and team collaboration. Participants will acquire key skills, including:

• Developing an effective communication style with others
• Practically analysing communication barriers and employing active techniques to prevent them
• Fostering supportive relationships within groups
• Enhancing effective teamwork
• Understanding mutual influence between teams and departments
• Utilising diverse conflict management techniques
• Adapting attitudes and behaviour to model constructive outcomes (e.g., adopting an assertive posture)

Training Methodology

The programme is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: opening with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge), and concluding with practice of new tactics and skills. Upon completion of each session, participants receive supplementary support materials covering the topics discussed.

Practical exercises are supplemented by mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the activities undertaken in the training room.

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

This instructor-led live training in Botswana (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

There is a growing demand for individuals who possess strong business acumen, interpersonal skills, and leadership capabilities. This course is designed to equip professionals from all specialisms with the knowledge and skills necessary to collaborate and communicate effectively.

Mastering Communication and Collaboration seeks to bridge the gap between specialist and non-specialist individuals, thereby improving communication across all areas of a business. It incorporates actionable strategies, real-world examples, and practical tips to help you refine your skills and become a more effective communicator and collaborator, whether you are an aspiring leader or an experienced professional.

The primary objective of the course is to enhance participants' professional effectiveness by supplementing technical 'hard skills' with essential 'soft skills'. Participants will:

• be better able to integrate themselves into organisations through understanding the dynamics of organisations outside specialist functions
• learn how to best collaborate and communicate technical issues to the mutual benefit of speaker and listener
• be better able to deliver specialist information to lay audiences

Format of the Course

• Interactive lecture and discussion.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Course Objectives

• Recognise the importance of managing one's own behaviour as a prerequisite for influencing others
• Evaluate the strengths and limitations of different communication mediums
• Effectively manage internal and external customers and stakeholders

Course Structure

This course employs a highly interactive approach, combining the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Case study analyses

Audience

This course is designed for staff who need a thorough understanding of the key issues related to Communication and Influence:

• Colleagues
• Superiors
• Internal and external customers and stakeholders

Course Format

The course employs a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, participants will be able to:

• Recognise the importance of managing their own behaviour before attempting to influence the behaviour of others
• Understand the advantages and limitations of various communication media
• Effectively manage internal and external customers and stakeholders
• Explain strategies for handling challenging situations that may arise in the workplace

If you wish to:

• understand why certain individuals do not respond to what you say to them,
• improve your relationship with your spouse, children, boss, co-worker, etc...
• expand the scope of their personal skills in communication with other people,
• learn how to quickly feel better, safer, quieter and just as you like,
• make other people interested in your own person and to make them to like you

this course is for you!

Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.

Reflect on the amount of time you dedicate to communication during a typical workweek. Are you confident that your communication abilities are productive and foster strong relationships? If you wish to reduce the time spent clarifying messages and increase the time dedicated to completing tasks, this course is designed for you. You will acquire the listening and speaking skills required to communicate clearly and concisely in one-to-one and small group discussions.

Upon completion of the session, participants will be able to:

• Enhance clarity, confidence, and professionalism in both verbal and written communication.
• Apply techniques for structuring messages effectively for various audiences.
• Refine grammar, vocabulary, and tone for business communication.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for better workplace interactions.

This instructor-led, live training in Botswana (online or on-site) is designed for intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Enhance clarity and precision when transmitting messages, thereby minimising misunderstandings.
• Cultivate active listening and empathy skills to strengthen team interactions.
• Organise ideas effectively during meetings, emails, and presentations.
• Encourage assertiveness and the capacity to give and receive feedback constructively.
• Improve communication during instances of conflict, negotiation, and teamwork.

This programme focuses on crafting procedures that translate policy into practical 'action', alongside techniques to ensure these documents are positively received by their users. It also covers essential consultation and communication strategies. The course is highly 'experiential', utilising real-life scenarios and case studies. Participants will receive models and checklists for future reference and application.

Course Objectives

• To recognise the importance of establishing robust organizational policies and procedures
• To clarify the distinctions between 'policies' and 'procedures'
• To understand how an organization's values underpin its policies and procedures
• To identify the correlation between effective policies/procedures and overall organizational performance
• To master the process of writing clear policies and procedures
• To examine various writing formats and styles
• To practise composing clear and effective policies and procedures
• To appreciate the need for regular updating, reviewing, and revising of organizational policies and procedures

What You Will Gain

• An appreciation for the need to establish new policies and procedures, as well as review and revise existing ones
• A clear grasp of the principles, guidelines, formats, and writing styles that contribute to effective policies and procedures
• Practical experience in writing policies and procedures
• Understanding of policy and procedure implementation techniques, including communication and training strategies

Who Should Attend?

This programme is highly beneficial for staff responsible for writing policies and procedures. You will learn how to draft clear and effective documents. The course provides templates, exercises, and numerous brainstorming activities to assist you in creating your policies and procedures. It will also help you apply writing processes and checklists to your organization’s internal and external systems, building confidence in producing high-quality documentation.

This workshop is a practical programme designed to instil the principles of coordinating business meetings. The programme employs adult learning methodology, facilitated through interactive exercises and impactful presentations.

This instructor-led, live training in Botswana (online or onsite) is designed for managers and executives who aim to implement the appropriate tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

Managers, team leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being "stolen" by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…