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Duration 21 hours
Course Outline
Module 1: Self-Reflection and Understanding Others
- Exploring the factors that drive human behavior
- Distinguishing between behaviors that are professional requirements and those that are inappropriate
- Receiving feedback: Gaining insight into how others perceive and interact with us
Module 2: Communication
- Examining how we exchange information with others
- Assessing the advantages and limitations of various communication tools
- Defining effective communication and strategies for its implementation
- Applying individual thinking and learning styles to daily professional tasks
Module 3: Emotional Intelligence
- The impact of emotions and their outcomes
- The critical role of Emotional Quotient (EQ) compared to the traditional IQ
- Dan Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of delegation
- The sequential steps involved in the delegation process
Module 5: Transactional Analysis
- Understanding the underlying reasons for our interactions with colleagues and clients
- Techniques for establishing rapport with professional counterparts and customers
- The value of authentic rapport in fostering healthy interpersonal dynamics
Module 6: Stakeholder Management
- Strategies for meeting stakeholder expectations
- Analyzing the needs of both internal and external stakeholders
Module 7: Navigating Change
- Key principles for managing organizational change
- Emotional responses to change initiatives
- Addressing resistance to change and recognizing its potential benefits
Module 8: Conflict Resolution
- Identifying the root causes of conflict
- Key stages in managing disputes:
- Comprehending the nature of the conflict
- Understanding the positions held by all parties involved
- Finding a resolution to the dispute
- Application of Kilmann’s five conflict handling styles
- Bridging differences to find common ground
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
