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Course Outline
Fundamentals of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to resolve them
- Distinguishing between formal and informal communication styles
Exceling in Verbal Communication
- Articulation & Pronunciation: Delivering speech with clarity and self-assurance
- Pacing & Tone: Projects a professional and engaging presence
- Active Listening: A cornerstone of successful dialogue
- Managing Challenging Dialogues & Delivering Constructive Feedback
Essentials of Business Writing
Writing with precision, accuracy, and brevity
- Grammar and punctuation: Addressing frequent errors and corrections
- Formatting emails, reports, and business letters for a professional appearance
- Selecting the appropriate tone for varied business scenarios
Best Practices for Digital Email Communication
Professional email etiquette: Recommended practices and pitfalls to avoid
- Organizing emails for maximum impact and efficiency
- Managing sensitive or complex email exchanges
- Leveraging AI and tools for grammar and tone verification
Wrap-up & Action Plan
- Summary of key learnings and personal insights
- Committing to individual areas for improvement
Training Approaches
- Interactive Discussions & Exercises – Engaging participants via practical, real-world scenarios
- Role-Playing & Simulations – Practicing effective verbal interaction techniques
- Group Work & Peer Feedback – Learning from colleagues’ writing and speaking approaches
- Practical Writing & Editing Exercises – Hands-on experience in refining business communication
Requirements
Target Participants: Professionals aiming to elevate their verbal and written English communication capabilities.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
