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Course Outline

Foundation Tools

  • Defining clear communication objectives
  • Ensuring a mutual understanding of roles
  • Identifying the most effective requirements and processes to achieve desired communication outcomes
  • Recognizing and leveraging common ground for successful interactions
  • Team Exercise

The Communication Process

  • Key stages of communication
  • Preparing the message
  • Tailoring the message to the audience
  • Delivering the message
  • Identifying barriers to effective communication
  • Communication Exercise - Case Studies

Communication Skills

  • Exercising choice and control
  • Applying emotional intelligence
  • Understanding the four key components
  • Building trust
  • Establishing rapport
  • Adopting an outcome-focused mindset
  • Practicing active listening for understanding
  • Expressing ideas without causing offense
  • Asking questions to obtain specific details
  • Effective summarization

Influencing

  • Expanding your influencing skill set
  • Understanding the influencing framework
  • Following key guidelines
  • Recognizing personal needs and motivations
  • Developing an influencing strategy
  • Influencing Exercise - Planning and Practice

Challenging Situations Understanding and Managing Conflict

  • Communicating in a non-defensive manner
  • Communication Exercise - Real-world scenarios
  • Facilitating communication within teams
  • Managing challenging behaviors
  • Team Exercise - Handling Difficult Situations

Summary and Action Plans

  • Reflecting on lessons learned and planning for continued development
 21 Hours

Testimonials (7)

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