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Course Outline
Foundation Tools
- Defining clear communication objectives
- Ensuring a mutual understanding of roles
- Identifying the most effective requirements and processes to achieve desired communication outcomes
- Recognizing and leveraging common ground for successful interactions
- Team Exercise
The Communication Process
- Key stages of communication
- Preparing the message
- Tailoring the message to the audience
- Delivering the message
- Identifying barriers to effective communication
- Communication Exercise - Case Studies
Communication Skills
- Exercising choice and control
- Applying emotional intelligence
- Understanding the four key components
- Building trust
- Establishing rapport
- Adopting an outcome-focused mindset
- Practicing active listening for understanding
- Expressing ideas without causing offense
- Asking questions to obtain specific details
- Effective summarization
Influencing
- Expanding your influencing skill set
- Understanding the influencing framework
- Following key guidelines
- Recognizing personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise - Planning and Practice
Challenging Situations Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Exercise - Real-world scenarios
- Facilitating communication within teams
- Managing challenging behaviors
- Team Exercise - Handling Difficult Situations
Summary and Action Plans
- Reflecting on lessons learned and planning for continued development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive