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Course Outline

Foundations of Communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal cues
  • Techniques and tools for delivering clear messages

Core Principles of Effective Communication for Organizational Success

  • Conducting a self-analysis of personal communication styles
  • Identifying common communication errors
  • Recognizing and addressing communication barriers
  • Understanding the stages of interpersonal contact development
  • Distinguishing between direct and telephone-based communication

Communication Dynamics within Organizations

  • Network-based communication structures in the workplace
  • Optimizing information flow models
  • Defining tasks and utilizing internal communication tools

Mastering Effective Conversations

  • Developing self-image as both a sender and receiver of information
  • Factors influencing the quality of professional interactions
  • Utilizing active listening as a key communication tool
  • Navigating confounding factors in hearing and understanding speech
  • The art of asking strategic questions
  • Understanding psychological mechanisms and influence techniques

Team Building Stages and Their Impact on Cooperation

  • Stages of team development: operational principles and potential risks
  • Effective strategies for managing each developmental stage
  • Identifying and leveraging team roles

Managing Conflict and Competition in Groups

  • Identifying sources and types of conflicts
  • Strategies for effective conflict resolution
  • Evaluating the pros and cons of competition within teams

Exploring the origins and classifications of conflict

Navigating harmony and positive relations: The concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding personal rights in the workplace
  • Timing: When it is appropriate to be assertive
  • Behavioral typology: aggressive, submissive, and assertive styles
  • Crafting "I" statements as a foundation for expressing opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no": Identifying personal inhibitors
  • Practicing self-advocacy and standing firm in one's position

Mutual Respect and Decision Making: Agreement and Refusal

  • Developing the ability to deny requests and refuse appropriately
  • Building the capacity to argue positions effectively
  • Recognizing and countering manipulation
  • Accepting and responding to both negative and positive forms of criticism
  • Delivering constructive and actionable feedback
 14 Hours

Need help picking the right course?
southafrica@nobleprog.co.za or +27 (0)10 005 5793

Testimonials (7)

The interaction and the food are indeed engaging.

Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

Many exersice

Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

Role playing session

Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

The scenario exercises

Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

The topic about communication

Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

Many interactive exchange

Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

The practical by implementing tbe theory into reality

Marvin Satyawardhana - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

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