Conflict Management Training Course

This highly interactive course combines individual and group discussions with practical skills exercises, enabling participants to exchange ideas and elevate their proficiency.

Target Audience

Anyone seeking to improve their assertiveness capabilities

Course Aim

The primary goal of this course is to boost confidence and enhance the delegate’s ability to communicate both confidently and assertively with colleagues and clients.

Learning Objectives

Upon completion of the programme, participants will be able to:

• Identify and overcome obstacles to assertive behaviour
• Recognise behavioural traits in themselves and others, and acquire effective strategies for managing them
• Communicate effectively with a diverse range of individuals to achieve mutually beneficial outcomes wherever possible
• Handle challenging situations with competence.

Objective

This training programme aims to review and enhance the competencies required to achieve business goals, both in individual performance and team collaboration. Participants will acquire key skills, including:

• Developing an effective communication style with others
• Practically analysing communication barriers and employing active techniques to prevent them
• Fostering supportive relationships within groups
• Enhancing effective teamwork
• Understanding mutual influence between teams and departments
• Utilising diverse conflict management techniques
• Adapting attitudes and behaviour to model constructive outcomes (e.g., adopting an assertive posture)

Training Methodology

The programme is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: opening with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge), and concluding with practice of new tactics and skills. Upon completion of each session, participants receive supplementary support materials covering the topics discussed.

Practical exercises are supplemented by mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the activities undertaken in the training room.

Course Objectives

• Recognise the importance of managing one's own behaviour as a prerequisite for influencing others
• Evaluate the strengths and limitations of different communication mediums
• Effectively manage internal and external customers and stakeholders

Course Structure

This course employs a highly interactive approach, combining the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Case study analyses

Audience

This course is designed for staff who need a thorough understanding of the key issues related to Communication and Influence:

• Colleagues
• Superiors
• Internal and external customers and stakeholders

Course Format

The course employs a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, participants will be able to:

• Recognise the importance of managing their own behaviour before attempting to influence the behaviour of others
• Understand the advantages and limitations of various communication media
• Effectively manage internal and external customers and stakeholders
• Explain strategies for handling challenging situations that may arise in the workplace

As the pace of change accelerates with digital business and Business 3.0, organization boundaries and alliances are constantly shifting. To survive and thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflict more effectively while maintaining long term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive aggressive, or even worse, schoolyard bullying becomes the dominant means of winning conflict.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models. By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

• Identify the 5 stages of effective conflict resolution.
• Agree how to deal with conflict before it starts
• Manage themselves positively through conflict.
• Work with proven methods to resolve conflict faster and more effectively
• Rehearse conflict to achieve a better outcome
• Learn from conflict to approach future conflicts differently.

The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. The course has an emphasis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Audience

• This course is designed for staff members who require a comprehensive understanding of the dynamics surrounding influence and conflict avoidance with: 
  • Colleagues
  • Managers and superiors
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of this course, participants will be able to:

• Recognise the importance of managing one’s own behaviour as a prerequisite for influencing others’ actions
• Evaluate the strengths and limitations of various communication channels
• Effectively manage relationships with internal and external customers and stakeholders

Format

The training will deliver a highly interactive blend of the following methods:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Case study analysis

This two-day programme is tailored for individuals aiming to secure superior results in their negotiations with clients, vendors, and colleagues. It imparts the essential skills and strategies employed by successful negotiators, fostering the self-assurance required for success.

Participants will explore various negotiating styles and learn how to enhance their personal influence while safeguarding crucial relationships. The course is highly interactive, blending lectures, discussions, coaching sessions, and practical exercises.