Course Outline
Communication and Collaboration
- Communication – what a communication style is and why it is important for effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective communication – tools and techniques
The modern 'boss' – models of teamwork and self-organisation within teams
- If people 'want to want to do it', the entire team has a chance to perform well
- The 'desire' to make independent decisions
- Aiming for the same goal
- What makes people want to do something is one thing; what enables them to do it is another
- Supporting effective team self-organisation as a system
- Learning through experience
Communication – basics:
- principles of effective communication,
- leadership style and reactions,
- proactive communication
- barriers and distortions,
- feedback
- tools and techniques for effective communication.
Roles and communication styles:
- diagnosis and identification of preferred communication roles and styles
- effective communication between different roles and communication styles,
- colours in communication – the foundation for effective collaboration
Conflicts:
- problems and conflicts – characteristics and potential causes,
- the 'Conflict Spiral',
- effective problem and conflict resolution
Communication with the environment:
- the communication process,
- communication plan,
- information management,
- communication with the environment,
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Partnership and collaboration in the organisation - SRMM® model
- Maturity model levels - Spontaneous (Ad hoc)
- Procedural (Procedural)
- Relational (Relational)
- Integrated collaboration (Intergated)
- Predictability and forecasting (Predictive)
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Who do I collaborate with?
- Partner identification
- Mapping interactions with partners
- Improvement plans
Summary - good and bad practices in communication and team management
Requirements
The training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to introduce new habits (building awareness), a mini-lecture on techniques (knowledge), and exercises for applying new tactics and skills. After each session concludes, participants receive supplementary materials related to the covered topics. Practical content is summarised through mini-lectures that provide the theoretical foundation and explain the basic psychological mechanisms participants experience during the training.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
