Course Outline
Communication and Collaboration
- Communication – what communication style is and why it is important for effectively communicating objectives, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern ‘Boss’ – Team Collaboration Models and Team Self-Organisation
- When people ‘want to want’, the entire team has the chance to perform well
- The ‘desire’ to make decisions independently
- Aiming for a single goal
- Ensuring people want one thing but are capable of another
- Supporting the effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between roles and communication styles,
- Colours in communication – the foundation for effective collaboration
Conflicts
- Issues and conflicts – characteristics and potential causes,
- The ‘Conflict Spiral’,
- Effective problem and conflict resolution
Communication with the Environment
- The communication process,
- Communication planning,
- Information management,
- Communication with the external environment,
- Partnership and collaboration in the organisation – SRMM® model
- Maturity model levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who am I collaborating with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary - Good and Bad Practices in Communication and Team Management
Requirements
This training is designed to be interactive, with participant involvement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits (raising awareness), a mini-lecture on techniques (knowledge), and an exercise to practice new tactics and techniques (skills). At the end of each session, participants receive supporting materials related to the topics discussed. Practical material is summarised with mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms experienced by participants during the workshop activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
