Know Your Client Industry Training Course

Designed for seasoned Business Analysts, Product Owners, and User Researchers, this workshop focuses on mastering advanced techniques that generate tangible business value. Through practical exercises and essential tools, participants will learn to analyse complex data, streamline processes, engage stakeholders effectively, and convert strategy into action using OKRs. By the conclusion, attendees will possess a robust toolkit to enhance their impact and deliver measurable outcomes.

This course centers on equipping business analysts with the skills needed to thrive in Agile project environments. Participants will learn how to effectively collaborate with the development team, Product Owner, Scrum Master, and customers to streamline the development process. The curriculum includes a simulated project where attendees practice handling common real-world scenarios.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

Cost-effectiveness analysis (CEA) provides a systematic approach for evaluating alternatives by analysing the link between resources invested and the results attained.

This instructor-led live training (available online or onsite) targets intermediate-level professionals keen on applying cost-effectiveness methods to facilitate informed, rational, and evidence-based decision-making across various sectors.

Upon completing this course, participants will be capable of:

• Formulating cost-effectiveness inquiries and establishing evaluation benchmarks.
• Identifying, categorising, and quantifying relevant costs and outcomes for different scenarios.
• Utilising analytical frameworks to compare alternatives via cost-effectiveness ratios.
• Evaluating uncertainty, verifying assumptions, and clearly articulating evaluation findings.

Course Delivery Format

• Guided presentations complemented by real-world case studies.
• Practical exercises designed to strengthen analytical skills.
• Interactive problem-solving within a structured workshop setting.

Customisation Options

• Tailored versions of this training are available upon request.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting.

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connect strategy with operational activities.
• Identify areas requiring quality control.
• Apply basic quality assurance mechanisms

Summary:

A business or systems analyst addresses business challenges by creating information systems that execute the strategy defined by the organisation. These IT solutions typically strive to achieve one of the following outcomes: implement a new business process, enhance the efficiency and productivity of existing processes, or reduce the operational costs associated with those processes.

This course is designed for Business Analysts, including those who wish to prepare for an IIBA Certification (CCBA or CBAP) and aligns with the framework outlined in the BABOK® Version 3.0.

Objectives:

• Identify the critical principles, activities, tasks, and techniques outlined in the BABOK® V3.0
• Understand the core knowledge areas, activities, tasks, deliverables, and their relationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge) Standard for practice of business analysis and serving as a framework describing the tasks that must be performed.

CCBA® (Certified of Competency in Business Analysis) A certification offered through the International Institute of Business Analysis (IIBA) requiring passing a test based on the BABOK® only after application approval which is based on education and experience.

CBAP®(Certified Business Analysis Professional) A certification offered through the International Institute of Business Analysis (IIBA) requiring passing a test based on the BABOK® only after application approval which is based on education and experience.

This course will demonstrate how to:

• Execute the core responsibilities of a business analyst by utilising a robust business analysis framework
• Carry out a business needs analysis to extract stakeholder requirements
• Utilise business analysis techniques to identify key problems and potential opportunities within your enterprise
• Develop effective requirements and communication plans
• Analyse and specify requirements using industry best practices
• Oversee solution assessment and validation

Intended Audience:

Business consultants, business analysts, project managers, and IT professionals.

Insurtech, also known as Digital Insurance, represents the intersection of the insurance sector and emerging technologies. Within the Insurtech landscape, digital insurers leverage technological innovations to refine their business and operational models. This approach aims to lower costs, elevate customer experiences, and increase operational agility.

Through this instructor-led training, participants will develop a comprehensive understanding of the technologies, methodologies, and mindset required to drive digital transformation within their organizations and across the broader industry. This course is specifically designed for managers who need a holistic view, wish to cut through industry hype and jargon, and are ready to take initial steps toward establishing an Insurtech strategy.

Upon completion of this training, participants will be able to:

• Discuss Insurtech and its various components with intelligence and systematic clarity
• Identify and clarify the role of each key technology within the Insurtech ecosystem.
• Develop a broad strategy for implementing Insurtech solutions within their organization.

Target Audience

• Insurance professionals
• Technology experts within the insurance industry
• Stakeholders in the insurance sector
• Consultants and business analysts

Course Format

• A blend of lectures, discussions, practical exercises, and case study group activities.

In this instructor-led, live training in Botswana, participants will develop a comprehensive understanding of the technologies, methodologies, and mindsets required to successfully implement a Fintech strategy.

This course is designed for managers who need to grasp the broader context of Fintech, cut through industry hype and jargon, and take concrete initial steps toward adopting new technologies relevant to financial business and services.

Upon completion of this training, participants will be able to:

• Present viable Fintech strategies for their organization.
• Understand and explain the role and functionality of key technologies.
• Draft an action plan for introducing new technologies in a step-by-step fashion.

Insurance in the Digital Age offers a practical exploration of how digital transformation is reshaping products, operations, and customer engagement within the insurance industry.

This instructor-led live training, available online or onsite, targets intermediate-level insurance professionals eager to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operational processes.

Upon completion of this training, participants will be equipped to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Course Format

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) serves as a vital discipline within software and systems development, concentrating on identifying, documenting, and managing stakeholder needs and constraints to guarantee project success.

This instructor-led live training, available both online and onsite, is designed for intermediate-level professionals eager to deepen their grasp of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification examination.

Upon completing this training, participants will be equipped to:

• Comprehend and apply the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective techniques tailored to the specific context.
• Model, document, and validate requirements for practical, real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Utilize Requirements Engineering tools and best practices to improve communication and project outcomes.
• Be fully prepared to sit for and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be included upon request.

Model-Based Development (MBD) is a software development methodology that enables faster, more cost-effective development of dynamic systems such as control systems, signal processing and communication systems. It relies on graphic modeling rather than the traditional text based programming.

In this instructor-led, live training participants will learn how to apply MBD methodologies to reduce development costs and accelerate the time to market of their embedded software products.

By the end of this training, participants will be able to

• Select and utilise the right tools for implementing MBD.
• Use MBD to carry out rapid development in the early stages of their embedded software project.
• Shorten the release of their embedded software into the market.

Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

This instructor-led, live training in Botswana (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.

This course illustrates the fundamentals and practical applications of software engineering, requirements engineering, and testing through hands-on practice.