Generative AI in the daily work of a Business Analyst Training Course

Designed for seasoned Business Analysts, Product Owners, and User Researchers, this workshop focuses on mastering advanced techniques that generate tangible business value. Through practical exercises and essential tools, participants will learn to analyse complex data, streamline processes, engage stakeholders effectively, and convert strategy into action using OKRs. By the conclusion, attendees will possess a robust toolkit to enhance their impact and deliver measurable outcomes.

This course centers on equipping business analysts with the skills needed to thrive in Agile project environments. Participants will learn how to effectively collaborate with the development team, Product Owner, Scrum Master, and customers to streamline the development process. The curriculum includes a simulated project where attendees practice handling common real-world scenarios.

Cost-effectiveness analysis (CEA) provides a systematic approach for evaluating alternatives by analysing the link between resources invested and the results attained.

This instructor-led live training (available online or onsite) targets intermediate-level professionals keen on applying cost-effectiveness methods to facilitate informed, rational, and evidence-based decision-making across various sectors.

Upon completing this course, participants will be capable of:

• Formulating cost-effectiveness inquiries and establishing evaluation benchmarks.
• Identifying, categorising, and quantifying relevant costs and outcomes for different scenarios.
• Utilising analytical frameworks to compare alternatives via cost-effectiveness ratios.
• Evaluating uncertainty, verifying assumptions, and clearly articulating evaluation findings.

Course Delivery Format

• Guided presentations complemented by real-world case studies.
• Practical exercises designed to strengthen analytical skills.
• Interactive problem-solving within a structured workshop setting.

Customisation Options

• Tailored versions of this training are available upon request.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting.

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connect strategy with operational activities.
• Identify areas requiring quality control.
• Apply basic quality assurance mechanisms

Summary:

A business or systems analyst addresses organisational challenges by designing information systems that execute the strategies defined by the business. These IT solutions typically aim to achieve one of the following objectives for the organisation: implementing a new business process, enhancing the efficiency and productivity of existing processes, or reducing the operational costs of current workflows.

This programme is designed for Business Analysts, including those wishing to prepare for IIBA Certification (CCBA or CBAP) and aligns with the framework outlined by the BABOK® Version 3.0

Objectives:

• Identify the critical principles, activities, tasks, and techniques outlined in the BABOK® V3.0
• Understand the core knowledge areas, activities, tasks, deliverables, and their relationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge) Standard for practice of business analysis and serving as a framework describing the tasks that must be performed.

CCBA® (Certified of Competency in Business Analysis) A certification offered through the International Institute of Business Analysis (IIBA) requiring passing a test based on the BABOK® only after application approval which is based on education and experience.

CBAP®(Certified Business Analysis Professional) A certification offered through the International Institute of Business Analysis (IIBA) requiring passing a test based on the BABOK® only after application approval which is based on education and experience.

This course will demonstrate how to:

• Execute the core responsibilities of a business analyst by utilising a robust business analysis framework
• Carry out a business needs analysis to extract stakeholder requirements
• Utilise business analysis techniques to identify key problems and potential opportunities within your enterprise
• Develop effective requirements and communication plans
• Analyse and specify requirements using industry best practices
• Oversee solution assessment and validation

Achieve proficiency in the Fundamentals of Business Analysis through practical training in requirements elicitation, process mapping, and stakeholder engagement. Designed for aspiring and entry-level analysts, this course equips participants with essential BA competencies, Agile and SDLC frameworks, and practical case studies. Enhance project outcomes and generate tangible business value. Advance your professional trajectory with industry-relevant Business Analysis training.

• Launch your business analysis career by obtaining a respected certification
• Learn to identify and assess options for improving your business
• Acquire skills to support successful business change programmes within your organisation

Business Analysis constitutes the discipline of pinpointing organisational needs and establishing solutions to business challenges via requirements acquisition, documentation, and process enhancement.

This instructor-facilitated, live training (accessible online or in-person) targets novice business analysts and project team members who wish to grasp the function of a BA and cultivate practical competencies aligned with industry best practices.

Upon completion of this training, participants will be equipped to:

• Comprehend the duties and skills requisite of a Business Analyst.
• Implement the principles of the Software Development Life Cycle (SDLC).
• Utilise BABOK as a reference framework for analysis tasks.
• Effectively document functional and non-functional requirements.
• Apply essential techniques for eliciting requirements from stakeholders.

Course Structure

• Interactive lectures and discussions.
• Practical application of BA tools and document templates.
• Guided exercises centred on real-world analysis scenarios.

Course Tailoring Options

• To request bespoke training for this course tailored to your specific industry or projects, kindly contact us to arrange.

Participant Profiles

Chief Executives, Operations Managers, Enterprise Architects, Business and System Analysts, and Designers.

Objective

This introductory seminar provides a comprehensive overview of digital business models, business and enterprise architecture frameworks, and the methodologies organisations are adopting to enhance business agility amidst the disruptions of the digital era.

Specifically, this seminar aims to help you understand the frameworks and reference architectures used globally to align digital business models and IT system architectures with the evolving competitive landscape.

Target Audience:

This course is designed for managers seeking to understand BPMN diagrams, as well as business consultants, analysts, process engineers, and system analysts who participate in the analysis and planning of business processes using standardized unified modelling notation.

Learning Objectives:

• Produce high-quality process diagrams
• Model in the BPMN process notation
• Capture as-is process information
• Implement optimized process flows for people-intensive processes
• Simplify complex process definitions and break them into more manageable pieces

This course is designed for individuals tasked with modelling processes in BPMN 2.0.

It concentrates on the practical application of the entire BPMN 2.0 specification, alongside the implementation of common patterns.

The course comprises a series of concise lectures followed by hands-on exercises. Participants will be presented with a problem scenario in English and must develop an appropriate diagram for each case. Subsequently, the group and the trainer will review and evaluate the diagrams.

While the course emphasizes understanding BPMN diagrams, it also addresses the fundamental aspects of BPMN execution.

Insurance in the Digital Age offers a practical exploration of how digital transformation is reshaping products, operations, and customer engagement within the insurance industry.

This instructor-led live training, available online or onsite, targets intermediate-level insurance professionals eager to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operational processes.

Upon completion of this training, participants will be equipped to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Course Format

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) serves as a vital discipline within software and systems development, concentrating on identifying, documenting, and managing stakeholder needs and constraints to guarantee project success.

This instructor-led live training, available both online and onsite, is designed for intermediate-level professionals eager to deepen their grasp of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification examination.

Upon completing this training, participants will be equipped to:

• Comprehend and apply the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective techniques tailored to the specific context.
• Model, document, and validate requirements for practical, real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Utilize Requirements Engineering tools and best practices to improve communication and project outcomes.
• Be fully prepared to sit for and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be included upon request.

This instructor-led, live training in Botswana (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.