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Course Outline

  • Understanding one's own personality type and associated ways of experiencing emotions.
  • Developing competence in recognising and working with emotions.
  • Increasing effectiveness in transforming difficult emotions and coping with stress.
  • Developing skills for dealing with difficult emotions in colleagues and clients.
  • Communication and awareness of one's own emotions.
  • Words have power.
  • Working on Goleman's emotional model.
  • Understanding one's own emotional effectiveness.
 14 Hours

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