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Course Outline

Foundations of Change

• “Seescapes” and “Soundscapes” – how change has been a constant in your lives

• Business Strategy and Change

• Where is your Organization Now?

• Drivers of Change

• Business Drivers of Change

• McGahan’s Trajectories of Industry Change

• Competitive Strength and Competitive Advantage

Preparing for Change

• Why Change Often Fails

• Causal model of Change

• Financial Perspective

• Managing performance

• Customer Perspective

• Business Process Perspective

• Learning and Growth Perspective

• The Balanced Scorecard

• Organizational Fitness Model

• Change in Teams

• Force Field Analysis

• Porter’s 5 forces

• McKinsey 7s

• Change Readiness

• Organizational Fitness

• Timing of Change

People and Change

• Reactions to Change

• Personal Effects of Change

• The Emotional Loop

• Stakeholder Mapping

• Stakeholder Management

• Stakeholder Value

• RACI Analysis

• Motivation to Change

• Stakeholders and Shareholders

• Delighting our Clients and Customers with Change

Leading and Managing Change

• Review of Day Three

• Leading and Managing Change

• Communicating Change

• The “Skyscraper” model for Communicating Change

• Winning Hearts and Minds

• Delegation, Empowerment and Trust

Culture and Change

• Review of Day Four

• Cultural Dimensions of Change

• Building a Learning Organization

• Single and Double Loop Learning

• Systems Thinking

• Detailed Action Planning Session

• Bringing it all Together

• Summary and Conclusions

 7 Hours

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