Office 365 Administration and Troubleshooting MS-10997 (Retired) Training Course

About This Course

This 3-day instructor-led training course is designed for IT professionals who administer, configure, and operate Office 365 services within hybrid environments, where part of the infrastructure is hosted on-premises. The course also covers identity management, authentication, and supporting technologies for Office 365. It focuses on the skills needed to administer and troubleshoot an Office 365 tenant, along with key services such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, it addresses services like Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management, all from a hybrid perspective. The course provides knowledge on utilising Office 365 services for both cloud-based and on-premises resources.

At Course Completion

• Describe Office 365 administration tools and licensing options.
• Deploy and configure directory synchronization in an Office 365 deployment.
• Plan hybrid configuration with Exchange Server and Exchange Online.
• Perform an Exchange Server hybrid configuration deployment.
• Describe and deploy Skype for Business and Teams in a hybrid deployment.
• Deploy SharePoint and OneDrive for Business in a hybrid environment.
• Describe and deploy various authentication methods in a hybrid Office 365 deployment.

About This Course

This is a three-day Instructor-Led Training (ILT) programme designed for the needs of information technology (IT) professionals who are involved in administering, configuring, troubleshooting, and operating Office 365 services. The course covers identities, dependencies, requirements, and supporting technologies. It concentrates on the skills required to administer and troubleshoot Office 365 tenants and key services, such as Exchange Online, SharePoint Online, and Teams. Additionally, it addresses the security and compliance features of Office 365.

Audience Profile

This course is intended for IT professionals and system administrators who wish to gain knowledge of administration and troubleshooting techniques in Office 365. Participants should have at least three years of experience in their respective fields, ideally in system administration, network administration, and messaging.

At Course Completion

Upon completing this course, students will be able to:

• Describe Office 365 services.
• Administer Office 365 by using the Microsoft 365 admin center and Office 365 services admin centers.
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security in Office 365.

About This Course

This course equips experienced Exchange Server administrators with the expertise required to design and implement an Exchange Server messaging environment. It explores the design and configuration of advanced components within an Exchange Server deployment, including site resiliency, advanced security, compliance, archiving, and discovery solutions. Additionally, it covers coexistence with other Exchange organisations or Exchange Online, as well as migration from earlier versions of Exchange Server. Participants will also receive guidelines, best practices, and critical considerations to help optimise their Exchange Server deployments.

Audience Profile

This course is tailored for IT professionals who are experienced messaging administrators, messaging architects, or consultants. It is particularly suited for individuals in enterprise environments responsible for designing and deploying Exchange Server solutions, including environments that incorporate previous versions of Exchange Server or Exchange Online. Students enrolling in this course are expected to possess prior experience with Exchange Server 2019 or earlier versions.

At Course Completion

Upon completing this course, students will be able to:

• Plan for Exchange Server deployments.
• Plan and deploy Exchange Server hardware, virtualisation, mailbox databases, and public folders.
• Plan message transport in Exchange Server.
• Plan and deploy Client Access services in Exchange Server.
• Design and implement a highly available Exchange Server environment.
• Maintain Exchange Server using Managed Availability and Desired State Configuration (DSC).
• Plan for messaging security and design and implement Active Directory Rights Management Services (AD RMS) and Microsoft Azure RMS within Exchange Server.
• Design and implement message retention and archiving.
• Design and implement data loss prevention policies, In-Place Hold, and eDiscovery.
• Design and implement messaging coexistence among Exchange Server organisations.
• Plan and implement the upgrade from previous versions of Exchange Server to Exchange Server 2019.
• Plan a hybrid Exchange deployment.

This 5-day instructor-led training (ILT) course is designed for IT professionals who evaluate, plan, deploy, and operate Microsoft Office 365 services, encompassing identities, dependencies, requirements, and supporting technologies. The course focuses on the skills needed to set up an Office 365 tenant, including federation with existing user identities, and the skills required to maintain an Office 365 tenant and its users.

This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Students attending this course are expected to have a broad understanding of several on-premises technologies, such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general understanding of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon completion of this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solution.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

This five-day instructor-led training (ILT) course is designed for IT professionals who are involved in evaluating, planning, deploying, and maintaining Microsoft Office 365 services. The curriculum covers essential identities, dependencies, requirements, and supporting technologies. Key skills include setting up an Office 365 tenant, managing federation with existing user identities, and sustaining the tenant and its users effectively.

Audience Profile

This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Participants are expected to possess a broad understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general grasp of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

Upon completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Content represents the most vital digital asset for any organisation. Through this programme, participants will acquire the skills to plan, configure, and administer SharePoint Sites and OneDrive, thereby enabling modern content services that revolutionise the content lifecycle. The curriculum specifically examines the contemporary SharePoint site architecture, including SharePoint hub sites, and outlines best practices for adopting and deploying OneDrive across an organisation. Furthermore, it addresses sharing protocols, security measures, and monitoring capabilities for SharePoint and OneDrive in Microsoft 365. Participants will also learn to manage user profiles and applications with appropriate permission configurations. Additionally, the course discusses the planning and configuration of Managed Metadata, Business Connectivity Services, and search functionalities, ensuring content can be located, utilised, and governed effectively throughout Microsoft 365.

Upon completion of this programme, learners will be capable of:

• Configuring SharePoint Sites.
• Administering storage quotas for sites.
• Deploying the OneDrive sync client.
• Utilising Group Policy to govern OneDrive sync client configurations.
• Administering external sharing for data within Microsoft SharePoint and OneDrive.
• Configuring user profile properties.
• Managing audiences.
• Utilising the App Catalog to oversee custom applications.
• Creating and managing term groups, term sets, and terms.
• Elucidating the distinctions between modern and classic search interfaces.

About This Course

The business landscape is evolving. People desire seamless communication without collaborative barriers, while organisations seek cost-effective and adaptable solutions. To meet these needs, organisations are configuring hybrid environments and migrating content to the cloud. This course teaches you how to deploy and configure SharePoint Server 2019, which is designed to meet the demands of modern working practices. You will also learn to configure and manage various SharePoint service applications in preparation for a hybrid deployment. Additionally, you will discover how to plan and implement SharePoint hybrid scenarios that provide a smooth user experience. Finally, you will learn how to design the content migration process, identifying the available resources and tools to use when migrating content to SharePoint and OneDrive in Microsoft 365.

Audience Profile

This course is intended for IT Professionals who deploy and manage SharePoint on-premises environments and are interested in deploying hybrid scenarios and migrating content to Microsoft 365.

At Course Completion

After completing this course, students will be able to:

• Describe the MinRole feature in SharePoint 2019.
• Describe how to install and configure SharePoint 2019.
• Describe how to implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Describe how to configure My Sites in SharePoint 2019.
• Describe the available SharePoint Hybrid Scenarios.
• Describe the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid.
• Plan for content migration process.
• Describe available resources and tools to leverage during migration process.
• Access data to be migrated using SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor migration process.

About This Course

This course explores three core components of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 administration, and Microsoft 365 identity management. In the realm of tenant and service management, you will examine the essential elements that must be considered when designing your Microsoft 365 tenant. Following the planning phase, you will acquire the skills to configure your Microsoft 365 tenant, including setting up the organisational profile, selecting tenant subscription options, managing component services, user accounts and licenses, and security groups. Furthermore, you will learn how to administer your tenant, which involves configuring tenant roles and monitoring tenant health and services.

Audience Profile

This course is tailored for individuals aspiring to the Microsoft 365 Enterprise Admin role who have successfully completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will gain knowledge regarding the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course explores three core pillars of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. Within the realm of tenant and service management, you will scrutinise all essential components that require careful planning during the design of your Microsoft 365 tenant. Following the planning phase, you will acquire the skills to configure your Microsoft 365 tenant, covering aspects such as your organisational profile, tenant subscription options, component services, user accounts and licenses, and security groups. You will also learn how to manage your tenant, which entails configuring tenant roles and monitoring tenant health and services. With your Microsoft 365 tenant established, you will investigate the key elements of Office 365 management. This journey begins with an overview of Office 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, the Microsoft Power Platform, supplementary product resources, and device management. You will then move on to configuring Office 365, placing primary emphasis on configuring Office client connectivity. Subsequently, you will examine the management of Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments, ranging from user-driven client installations to centralised deployments. To conclude this section, you will learn how to configure Office Telemetry and Microsoft Analytics. The course culminates in a detailed examination of Microsoft 365 identity synchronization, with a specific focus on Azure Active Directory Connect. You will master the planning and implementation of Azure AD Connect, the management of synchronized identities, and the implementation of password management in Microsoft 365 using multi-factor authentication and self-service password management. This final section provides a comprehensive look at implementing application and external access. You will learn how to add and manage applications in Azure Active Directory, including the configuration of multi-tenant applications. You will then explore the configuration of Azure AD Application Proxy, encompassing the installation and registration of a connector as well as publishing an on-premises app for remote access. Finally, you will examine how to design and manage solutions for external access, including licensing guidance for Azure AD B2B collaboration, creating collaborative users, and troubleshooting B2B collaboration.

Audience Profile

This course is tailored for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification pathways.

At Course Completion

By actively participating in this course, you will gain knowledge on the following topics:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course explores three fundamental pillars of Microsoft 365 enterprise administration: security management, compliance management, and device management. In the realm of security management, you will investigate common threat vectors and data breaches that organisations face today, and learn how Microsoft 365’s security solutions counter these threats. You will be introduced to the Microsoft Secure Score and Azure Active Directory Identity Protection. Subsequently, you will master the management of Microsoft 365 security services, including Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. Furthermore, you will explore various reports that monitor your security posture. The course then transitions from security services to threat intelligence, specifically utilising the Security Dashboard and Advanced Threat Analytics to stay ahead of potential breaches. With security components firmly established, you will examine the key aspects of Microsoft 365 compliance management. This begins with an overview of data governance, encompassing data archiving and retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and Data Loss Prevention (DLP). You will delve deeper into archiving and retention, focusing on in-place records management in SharePoint, archiving and retention in Exchange, and Retention policies in the Security and Compliance Centre. Understanding these core data governance aspects, you will learn how to implement them, including building ethical walls in Exchange Online, creating DLP policies from built-in templates, developing custom DLP policies, protecting documents with DLP policies, and configuring policy tips. The focus then shifts to managing data governance in Microsoft 365, covering retention management in email, troubleshooting failed retention policies and policy tips, and resolving sensitive data issues. You will also learn to implement Azure Information Protection and Windows Information Protection. This section concludes with managing search and investigation capabilities, including searching for content in the Security and Compliance Centre, conducting auditing log investigations, and managing advanced eDiscovery. The course finishes with an in-depth examination of Microsoft 365 device management. You will start by planning various aspects of device management, such as preparing Windows 10 devices for co-management. You will learn how to transition from Configuration Manager to Intune and be introduced to the Microsoft Store for Business and Mobile Application Management. Moving from planning to implementation, you will focus on your Windows 10 deployment strategy, including implementing Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). Within MDM, you will learn how to deploy it, enroll devices, and manage device compliance.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

This course is designed for persons aspiring to the Microsoft 365 Administrator role and have completed at least one of the Microsoft 365 role-based administrator certification paths.

About This Course

This course explores the core components of Microsoft 365 messaging administration, covering message transport and mail flow, messaging security, hygiene, and compliance, as well as messaging infrastructure and hybrid messaging setups. It is tailored for IT Professionals responsible for deploying and managing the messaging infrastructure within their organisation's Microsoft 365 environment.

Audience Profile

Message Administrators are responsible for deploying, configuring, managing, and troubleshooting recipients, permissions, mail protection, mail flow, and public folders in both on-premises and cloud enterprise environments. Key duties involve managing message hygiene, messaging infrastructure, and hybrid configuration and migration. To establish a secure hybrid topology that aligns with the business needs of a modern organisation, the Message Administrator must collaborate closely with the Security Administrator and the Microsoft 365 Enterprise Administrator. The Message Administrator should possess a working knowledge of authentication types, licensing, and integration with Microsoft 365 applications.

At Course Completion

Upon completing this course, students will be able to:

• Configure and manage the transport pipeline
• Manage and troubleshoot mail flow and transport issues
• Manage message hygiene and compliance
• Manage authentication for messaging
• Configure organisational settings and sharing
• Manage mobile devices
• Manage role-based permissions
• Create and manage recipient objects and resources
• Plan, implement, and troubleshoot public folders
• Plan a hybrid environment
• Perform mailbox migrations
• Deploy and troubleshoot a hybrid environment

About This Course

This programme explores five key pillars of the Microsoft 365 platform: implementing Microsoft Identity, working with Microsoft Graph, extending and customising SharePoint, extending Teams, and extending Office. Participants will learn how to implement Microsoft Identity and effectively work with Microsoft Graph. The course also covers essential knowledge regarding UI elements (such as Adaptive Cards and UI Fabric), Integration Points (including Microsoft Teams, Office Add-ins, the SharePoint Framework, and Actionable Messages), and how to determine appropriate workload platform targets. When implementing Microsoft Identity, students will learn to register an application, implement authentication, configure permissions to consume an API, and create a service to access Microsoft Graph. In the context of working with Microsoft Graph, students will discover how to access user data, navigate query parameters, manage the group lifecycle, access files, and optimise network traffic. For extending and customising SharePoint, the focus is on SharePoint Framework web parts and extensions, as well as packaging and deploying an SPFx solution. When extending Teams, learners will examine the components of a Teams App, and work with webhooks, tabs, and conversational bots. Finally, when extending Office, students will engage with Office Add-ins, task pane add-ins, JavaScript APIs, the Office UI Fabric, and actionable messages using adaptive cards.

Audience Profile

This course is designed for individuals interested in the Microsoft 365 development platform or those preparing for the Microsoft 365 Developer Associate certification exam. Participants are expected to have 1–2 years of experience as a developer. The course assumes that students are proficient in coding and possess a foundational understanding of REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities (including Azure AD and Microsoft accounts), Azure AD B2C, and permission/consent concepts.

At Course Completion

Through active participation in this course, you will acquire knowledge on the following areas:

• Implementing Microsoft Identity
• Working with Microsoft Graph
• Determining workload platform targets
• Integration Points, including Microsoft Teams, Office Add-ins, and the SharePoint Framework

About This Course

In this course, you will learn how to manage Microsoft Teams within your organisations. The course covers the Microsoft Teams overview, implementing governance, security and compliance for Microsoft Teams, preparing the environment for a Microsoft Teams deployment, deploying teams, and managing collaboration and communication in Microsoft Teams. You will learn about Teams architecture. Specifically, you will learn about the integration between Microsoft Teams and various workloads and services in Microsoft 365. You will learn about security and compliance features for Teams, including conditional access, MFA, Threat alerts, DLP policies, eDiscovery, and information barrier policies. You will also learn about preparing the environment for a Microsoft Teams deployment, including upgrading from Skype for Business to Microsoft Teams, network settings, and managing Microsoft Teams endpoints. Lastly, you will learn about how to create and manage teams, manage membership, including internal and external users. You will further learn about different settings and policies to manage collaboration and communication experiences in Microsoft Teams.

Audience Profile

This course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role and are interested in passing the Microsoft Teams Administrator Associate certification exam. The Microsoft Teams Administrator configures, deploys, and manages Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment. The Teams Administrator collaborates with Telephony engineers to integrate advanced voice features into Microsoft Teams. This role is not responsible for configuring direct routing, configuring call routing, or integrating telephony.

At Course Completion

By actively participating in this course, you will learn about the following:

• What is Microsoft Teams and how the components work together
• How to implement Governance, Security and Compliance for Microsoft Teams
• How to prepare an organisations environment for a Microsoft Teams deployment
• How to deploy and manage teams
• Ways of managing collaboration in Microsoft Teams
• Techniques to manage and troubleshoot communication in Microsoft Teams

About This Course

This course provides foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing and specifically Microsoft cloud services. You will be introduced to Microsoft Azure, and you will examine the differences between Microsoft 365 and Office 365. You will then perform an in-depth review of Microsoft 365, including a comparison of Microsoft on-premises services versus Microsoft 365 cloud services, a review of enterprise mobility in Microsoft 365, and an analysis of how Microsoft 365 services provide collaboration. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support.

Audience Profile

This course is designed for Business Decision Makers and IT Professionals who aspire to deploy cloud services in their organization, or who are simply looking to acquire foundational knowledge on cloud fundamentals. This includes the considerations and benefits of adopting cloud services in general and the Software as a Service (SaaS) cloud model specifically, with a general focus on Microsoft 365 cloud service offerings.

At Course Completion

After completing this course, students will be able to:

• Differentiate between the various cloud service models.
• Identify the key differences between Microsoft 365 subscriptions.
• Plan for migration to Microsoft 365 services.
• Identify key differences between Microsoft on-premises services and Microsoft 365 cloud services.
• Identify how Microsoft 365 services support teamwork.
• Describe identities, including cloud, on-premises, and hybrid identity.
• Describe cloud device management and protection, including the use of Intune.
• Describe data protection, including the use of Azure Information Protection.
• Describe compliance in general and the compliance features in Microsoft 365.
• Describe Microsoft 365 subscriptions, licenses, billing, and support