MSP® Foundation & Practitioner Training Course

This instructor-led, live training in Botswana (online or onsite) is designed for advanced professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

"AgilePM® Practitioner training" allows for the development of competencies in the field of project management based on Agile Project Management methodology version 2.0. It is dedicated to Agile Project Managers and individuals interested in implementing the Agile approach. The course covers topics such as organizing Agile teams, project lifecycle, effective product delivery, project estimation, risk and DSDM configuration management. Participants prepare for certification through a practical exam, obtaining the international AgilePM® Practitioner certificate.

This course offers guidance on the responsibilities of the Process Owner, enabling them to articulate their activities within the context of process management. It provides the necessary education to oversee the design, re-engineering, and improvement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants learn how to apply Scrum practices to their Process Owner duties and utilise Agile and Lean principles to implement ‘just enough’ processes while continuously aligning process performance with overall business objectives.

This instructor-led live training in Botswana (online or onsite) is aimed at intermediate-level professionals who wish to enhance workflow efficiency by leveraging ClickUp’s automation and integration features.

By the end of this training, participants will be able to:

• Understand ClickUp’s automation capabilities and use cases.
• Create and manage automations to streamline workflows.
• Integrate ClickUp with third-party tools like Slack, Google Drive, and Zapier.
• Set up triggers, conditions, and actions for automated task management.
• Optimize team collaboration through automation and integrations.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Botswana (online or onsite) is designed for advanced professionals who wish to configure ClickUp for business operations, enhance process efficiency, and integrate automation for scalable workflows.

Upon completion of this training, participants will be able to:

• Adapt ClickUp’s workspaces, views, and templates to suit business operations.
• Design and refine workflows for effective process management.
• Deploy advanced automation solutions for routine tasks.
• Connect ClickUp with other business tools and data sources.
• Monitor and evaluate process efficiency using ClickUp reporting features.

This instructor-led, live training in Botswana (online or on-site) is designed for experienced professionals who want to use ClickUp to manage large-scale projects, facilitate cross-departmental cooperation, and drive efficiency across the entire organisation.

Upon completing this training, participants will be able to:

• Deploy ClickUp at an enterprise level by adhering to best practices.
• Organise workspaces, spaces, and projects effectively for large teams.
• Utilise advanced reporting and dashboards to gain executive-level insights.
• Automate workflows and connect ClickUp with other enterprise systems.
• Strengthen governance, compliance, and security protocols within ClickUp.

This instructor-led live training in Botswana (online or onsite) guides participants through the deployment of a JIRA instance. Learners will acquire skills in advanced JIRA usage, installation, configuration, upgrading, and migration. The curriculum covers customizing JIRA for projects, managing users, groups, and project roles, configuring dashboards, defining emails and notifications, applying security schemes, managing permissions, and troubleshooting. Participants will also learn to install and customize the JIRA Service Desk, set up a knowledge base, manage Service Desk users, and handle service requests collaboratively.

Upon completing this training, participants will be able to:

• Demonstrate a comprehensive understanding of JIRA administration.
• Tailor JIRA configurations to meet specific business requirements.
• Configure JIRA emails and notification settings.
• Administer and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

This instructor-led, live training in Botswana introduces the advanced capabilities of JIRA, including creating and managing various types of JIRA projects, utilising JIRA for agile initiatives, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, conducting basic and advanced issue searches, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis, and generating reports.

Upon completion of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows, and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led live training in Botswana introduces participants to JIRA's methodology for software planning, tracking, and releasing, while guiding them through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritise issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customise screens and filters.

This instructor-led live training, available in Botswana (online or on-site), is targeted at intermediate-level business analysts who wish to learn the tools and techniques of business analysis and prepare for the PMI-PBA examination.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This training is designed to prepare you for the PMP® exam (Project Management Professional®). Each participant who completes the course will receive a PMP-Prep training certificate confirming 35 hours of study.

Target Audience:

• Experienced project managers looking to enhance their qualifications and obtain the prestigious Project Management Professional (PMP®) certification internationally.
• Less experienced project managers and team members who wish to broaden their knowledge and project management skills.
• Middle and senior managers eager to expand their competencies in managing and overseeing projects.
• Individuals with project management experience who want to improve their skills.

Training Objectives:

• To provide comprehensive preparation for obtaining the Project Management Professional (PMP®) certificate by systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• To meet the formal exam admission condition for the PMP®, namely obtaining the required 35 contact hours of project management training.
• To introduce participants to the practices, techniques, and tools used in project management.

Format of Classes:

• Presentations on key project management topics.
• Questions and quizzes related to PMP® exam content.
• Practice questions in the style of the PMP® certification exam, along with detailed analysis.

This instructor-led, live training in Botswana (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

The primary objective of this course is to equip participants with the skills to plan, manage, and control project risks. Attendees will gain the necessary knowledge to create project risk management plans, identify potential risks, analyse them, and formulate appropriate response strategies. Participants will also learn to assess risks qualitatively and quantitatively using various practical techniques, mastering the essential tools and methods required to successfully pass the PMI-RMP® (Risk Management Professional) certification exam.

This course is tailored for organisations aiming to streamline their operations by linking the various digital platforms utilised in day-to-day activities, including Trello, QuickBooks, Google Workspace, and the WhatsApp API.

Facilitated by an expert instructor, this live training (available online or on-site) walks participants through the process of connecting and automating workflows, thereby strengthening project and financial oversight while centralising information to boost decision-making capabilities.

Upon completion of this training, participants will be equipped to:

• Link and automate workflows across Trello, QuickBooks, and Google Workspace.
• Incorporate WhatsApp API communication into operational processes.
• Develop multi-platform automation systems centred on efficiency and control.
• Enforce security and monitoring protocols for active integrations.
• Document and sustain automated processes in operation.

Course Format

• Theoretical explanations alongside guided demonstrations.
• Practical exercises applied to real-world operational scenarios.
• Hands-on practice using company-specific data and tools.

Customization Options

• Adapting content to align with the company’s specific platforms and processes.
• Incorporating additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analysing and designing real data integration flows.