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Duration 7 hours
Course Outline
1. JIRA Platform and Administration Overview
- Introduction to JIRA and its function in agile project and issue management
- Exploration of JIRA architecture and essential components
- Review of key responsibilities in JIRA administration
- Overview of JIRA deployment models and supported environments
- Understanding JIRA applications, projects, issues, workflows, and configurations
2. JIRA Features and Administration Console
- Navigating the JIRA administration interface
- Distinguishing between global settings and project-level configurations
- Managing system information and configuration parameters
- Overview of JIRA logs, monitoring protocols, and maintenance routines
Practical Exercise:
- Exploring the JIRA administration interface
- Reviewing and verifying existing system configurations
Installing and Configuring JIRA
1. Preparing the JIRA Environment
- Reviewing system requirements and prerequisites
- Installing necessary components using container technology
- Overview of database configuration
- Setting up application properties
2. Deploying a JIRA Instance
- Installation and initialization of JIRA
- Executing initial configuration steps
- Configuring core application settings
- Verifying installation success and system health
Practical Exercise:
- Deploying JIRA in a containerized environment
- Performing initial system configuration
III. Managing JIRA Projects and Customization
1. Creating and Configuring JIRA Projects
- Understanding project types and available templates
- Creating company-managed and team-managed projects
- Configuring project-specific details and settings
- Defining project roles and associated responsibilities
2. Customizing JIRA for Business Needs
- Configuring specific issue types
- Creating and managing custom fields
- Setting up screens and screen schemes
- Managing workflows and workflow schemes
- Configuring priorities, statuses, and resolutions
Practical Exercise:
- Creating a customized project environment
- Implementing project-specific requirements
IV. User, Group, and Role Management
1. Managing JIRA Users
- Creating and managing user accounts
- Overview of user authentication and directory integration
- Managing user profiles and access rights
2. Managing Groups and Project Roles
- Creating and maintaining user groups
- Assigning appropriate project roles
- Managing administrative duties
- Best practices for organizing users
Practical Exercise:
- Creating users and groups
- Assigning project roles and permissions
V. JIRA Permissions and Security Management
1. Understanding JIRA Security Architecture
- Global permissions
- Project-level permissions
- Issue security levels
- Permission schemes
2. Implementing Security Controls
- Designing effective permission models
- Applying least-privilege principles
- Managing access restrictions
- Auditing user permissions
Practical Exercise:
- Creating and applying security schemes
- Testing user access levels
VI. Dashboards, Reports, and Notifications
1. Configuring JIRA Dashboards
- Creating and managing dashboards
- Adding and configuring gadgets
- Sharing dashboards with teams
- Designing dashboards for various stakeholders
2. Managing Emails and Notifications
- Configuring SMTP settings
- Creating notification schemes
- Managing event-based notifications
- Troubleshooting notification issues
Practical Exercise:
- Building project dashboards
- Configuring notification rules
VII. JIRA Maintenance, Upgrades, and Troubleshooting
1. JIRA Administration and Maintenance
- Monitoring system performance
- Managing application logs
- Backup and recovery strategies
- Maintaining system stability
2. Upgrading and Migrating JIRA
- Upgrade planning and preparation
- Version compatibility considerations
- Migration strategies
- Post-upgrade validation
3. Troubleshooting Common JIRA Issues
- Diagnosing configuration problems
- Resolving user access issues
- Troubleshooting workflow and notification problems
- Performance troubleshooting techniques
Practical Exercise:
- Analyzing JIRA issues using logs
- Applying troubleshooting methods
VIII. JIRA Service Management Administration
1. Deploying JIRA Service Management
- Introduction to JIRA Service Management concepts
- Service projects and request types
- Configuring service portals
2. Customizing Service Management Features
- Creating request workflows
- Managing service desk users
- Configuring queues and SLAs
- Setting up knowledge bases
- Managing customer communication
Practical Exercise:
- Creating and configuring a service desk project
- Handling service requests collaboratively
IX. Integration and Advanced Administration Topics
1. JIRA Integrations Overview
- Connecting JIRA with external systems
- Authentication and integration considerations
- Managing plugins and extensions
2. Administration Best Practices
- Configuration management
- Documentation practices
- Change management approach
- Maintaining scalable JIRA environments
X. Summary and Next Steps
- Review of key JIRA administration concepts
- Discussion of real-world administration challenges
- Recommended practices for maintaining enterprise JIRA environments
- Q&A and knowledge assessment
Requirements
- A fundamental understanding of JIRA
Audience
- System administrators
Testimonials (2)
Interested in everyone making good progress.
Javier Acero de la Cruz - WES Trade Ltd
Course - JIRA for Administrators
Marek was AWESOME. And I insist... he really was awesome. His level of knowledge, enthusiasm, organisation... he really was well prepared and in-control of the course material. I loved he did demonstrations instead of diagrams... it was a lot more interactive, and we could answer questions related to the situation we were seeing.
