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Course Outline
1. Introduction to Communication Issues
- communication process and its stages
- the importance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication vs. mediated communication: phone, email, instant messaging
2. Principles of Effective Communication as a Key Element in Successful Organizational Interactions
- self-analysis of your own communication style
- errors in communication, their correction and avoidance
- communication barriers
- stages of building interpersonal contact
3. Effective Conduct of Conversations
- shaping your own image as a sender and receiver of messages
- assertive responses to objections, criticism, and praise
- recognizing and circumventing communication barriers, active listening as a tool for effective communication • recognizing and handling factors interfering with listening and understanding speech
- the art of questioning
- psychological mechanisms and techniques of influencing others
4. Intercultural Aspects of Communication
- basics of proxemics – distance in communication
- formulating messages in intercultural contacts
- self-expression vs. intercultural perception
- cultural interpretation of messages
- cultural attitudes in daily communication and negotiations
- decision-making from a cultural perspective
5. Basic Principles of Intercultural Communication
- relationship-oriented cultures
- rules-oriented cultures
- pro-partner and pro-transaction cultures
- ceremonial and non-ceremonial cultures
- monochronic and polychronic cultures
- Does “a” always mean “a”? – hidden assumptions and unspoken expectations in communication with representatives of specific cultures
6. “Partner User Manual” – what to do, what to avoid, and total “faux pas”
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of former USSR states
- American culture
7. Summary
Requirements
The course is of a general nature and does not require specialized knowledge to participate.
14 Hours
Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
