Introduction to Artificial Intelligence for Non-technical users Training Course

Agentic AI for Business Automation is a practical course aimed at teaching participants how to design, integrate, and scale AI-driven agents for real-world business processes. The course focuses on mapping automation opportunities, integrating tools, and building practical use cases across customer service, supply chain, and marketing workflows.

This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to implement AI-powered automation using no-code, low-code, and Python-based approaches.

By the end of this training, participants will be able to:

• Identify key areas where agentic AI can drive process efficiency and innovation.
• Map workflows suitable for AI agent integration.
• Implement automation through APIs and orchestration tools.
• Integrate AI models into real business scenarios with measurable impact.
• Develop governance and monitoring structures for AI-driven operations.

Format of the Course

• Interactive lectures and practical demonstrations.
• Hands-on exercises and guided projects.
• Live implementation in a sandbox automation environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to use Artificial Intelligence in Project Management and Agile Methodologies to shift from manual coordination to data-driven orchestration. This category focuses on leveraging Machine Learning and Large Language Models to solve traditional "bottlenecks" in the software development lifecycle (SDLC). By applying AI to areas like GitOps, capacity planning, and requirements engineering, organizations can achieve higher precision in forecasting and significantly reduce the time spent on administrative overhead. This methodology helps teams focus on high-value creative work while AI handles the complexity of data processing and scenario planning.

By the end of this training, participants will be able to:

• Understand the technical foundations of Transformers, LLMs, and SLMs.
• Critically evaluate AI tools based on cost, latency, data privacy, and vendor lock-in.
• Master advanced prompt engineering and RAG techniques for professional use.
• Integrate AI into the full Agile lifecycle, from ideation and backlog refinement to risk management.
• Identify and mitigate risks related to AI ethics, biases, hallucinations, and "model collapse."
• Apply "model-based problem solving" to complex engineering and management tasks.

This instructor-led, live training in Botswana (online or onsite) targets beginner-, intermediate-, and advanced-level professionals who wish to transform traditional architectural workflows into AI-native processes. Instead of replacing the architect's creativity, we focus on augmenting it by using Artificial Intelligence to handle repetitive tasks, accelerate conceptualization, and automate administrative burdens. The workshop bridges the gap between raw sketches and high-end professional presentations.

By the end of this training, participants will be able to:

• Generate 3-5 conceptual variants in the time it previously took to create just one.
• Perform independent high-end post-production on renderings, eliminating the need for external outsourcing for minor corrections.
• Utilize Multimodal AI (Gemini/GPT) to analyze complex legal building codes and technical documentation.
• Implement automated administrative workflows to recover a few hours of manual work per week.

Artificial Intelligence (AI) for Corporate Professionals is an introductory programme designed to show how AI can be safely and effectively utilised across various corporate departments to enhance productivity, improve communication, and streamline operations.

This instructor-led live training (available online or onsite) is targeted at non-technical corporate professionals who wish to understand and start using AI tools such as ChatGPT, Gemini, and Copilot to optimise their daily workflows.

Upon completing this training, participants will be able to:

• Grasp the fundamentals of AI, along with associated risks and ethical considerations.
• Apply AI to automate tasks and support communication and research efforts.
• Construct structured prompts tailored to real-world administrative duties.
• Plan for the safe and scalable integration of AI tools within their teams.

Course Format

• Interactive lectures and group discussions.
• Hands-on experience using AI tools in corporate scenarios.
• Guided exercises focused on process improvement and communication.

Course Customization Options

• To arrange a customized training session for this course based on your department’s workflows or internal tools, please contact us.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level to intermediate-level professionals from various departments who wish to learn how to efficiently use AI tools for daily tasks, saving time and improving productivity.

By the end of this training, participants will be able to:

• Identify AI-powered tools suitable for different tasks.
• Automate repetitive processes to improve workflow efficiency.
• Leverage AI for better communication, reporting, and decision-making.
• Ensure responsible and ethical AI usage in the workplace.

This instructor-led, live training in Botswana (online or onsite) is designed for beginner-level administrative personnel who wish to gain a foundational understanding of AI and its practical applications within administrative workflows.

Upon completion of this training, participants will be able to:

• Grasp the fundamental concepts of Artificial Intelligence (AI).
• Discover how to integrate AI into routine administrative duties.
• Enhance efficiency in tasks such as sending emails, conducting surveys, managing indicators, maintaining records, and performing manual validations using AI tools.

This intensive, hands-on programme is designed to elevate your team from "general users" to "power implementers," transforming AI from a basic chat tool into a specialised assistant capable of complex document analysis and process automation.

This instructor-led, live training in Botswana (online or onsite) targets intermediate to advanced developers and AI enthusiasts aiming to construct sophisticated AI workflows in n8n.

Upon completion of this training, participants will be capable of:

• Grasping the integration of AI services with n8n workflows.
• Implementing AI-driven decision-making within automated processes.
• Developing custom AI nodes and utilising pre-built AI nodes in n8n.
• Analysing and optimising the performance of AI workflows.

Artificial Intelligence (AI) is transforming how we work — from automating repetitive tasks to enhancing collaboration and decision-making. Tools like ChatGPT and Microsoft Copilot enable teams to generate content, analyze data, and streamline communication, but they must be used with awareness of data privacy, security, and ethical guidelines.

This instructor-led, live training (online or onsite) is aimed at beginner-level professionals and managers who wish to understand AI fundamentals and apply AI tools safely and effectively in their daily operations.

By the end of this training, participants will be able to:

• Understand AI fundamentals and workplace applications.
• Use ChatGPT and Copilot to improve productivity and collaboration.
• Apply AI tools responsibly with awareness of data privacy and ethics.
• Recognize opportunities to automate repetitive tasks with AI.

Format of the Course

• Interactive lecture and discussion.
• Hands-on exercises using real-world business scenarios.
• Guided practice with ChatGPT, Copilot, and automation prompts.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) is a rapidly advancing discipline that offers tools and systems capable of automating tasks, analysing data, and improving decision-making across all business functions.

This instructor-led live training (available online or onsite) is designed for non-technical professionals who wish to understand what AI is, how it functions, and how it can boost productivity across various company departments.

Upon completing this training, participants will be able to:

• Grasp the fundamental concepts and capabilities of AI.
• Recognise how AI is transforming different business areas.
• Identify AI tools that can enhance daily workflows.
• Integrate simple AI-powered processes to improve decision-making and efficiency.

Course Format

• Interactive lectures and discussions.
• Hands-on demonstrations using AI tools.
• Scenario-based exercises and exploration of use cases.

Course Customisation Options

• To request customised training for this course, please contact us to make arrangements.

Learning Outcomes

Core Tools and Features
Attendees will become acquainted with Canva's essential tools, such as adding and formatting text, and manipulating images and graphics – the fundamental basis for creating clear and visually appealing designs.

Building Your First Project
Through a practical session, participants will create their initial project, gaining skills in selecting templates, adjusting colour palettes and fonts, and customising designs with their own unique elements.

Advanced Design Techniques
Learners will explore sophisticated features to produce professional and distinctive projects, including the use of gradients, infographics, diagrams, and photo editing capabilities (filters, cropping, and colour correction).

Integrating AI into Canva
Participants will discover how to utilise AI tools to automate tasks, generate graphics and copy, and streamline the design workflow, thereby enhancing both efficiency and output quality.

ChatGPT and Microsoft 365 Copilot are artificial intelligence-powered tools engineered to boost productivity and communication by automating tasks, generating intelligent content, and optimizing workflows.

This instructor-led training session, available either online or on-site, is tailored for intermediate-level professionals who aim to harness the combined capabilities of ChatGPT and Microsoft 365 Copilot. Participants will learn to automate document creation, enhance professional communication, and improve decision-making through data insights.

Upon completing this training, participants will be equipped to:

• Utilize ChatGPT to automate the drafting, summarization, and ideation processes.
• Employ advanced prompting techniques to achieve superior AI-generated outputs.
• Leverage Microsoft 365 Copilot within Excel, PowerPoint, and Outlook to analyse data and streamline communication channels.
• Integrate Copilot into enterprise workflows to facilitate collaboration and automate business processes.

Course Format

• Interactive lectures accompanied by live demonstrations.
• Practical exercises and real-world case studies.
• Hands-on application within the Microsoft 365 environment.

Course Customization Options

• To arrange tailored training for this course, please contact us directly.

ChatGPT is a conversational artificial intelligence tool designed to boost efficiency by supporting content generation, research, communication, and the automation of workflows.

This instructor-led live training, available either online or at your venue, is tailored for professionals with little to no prior exposure to AI who aim to enhance their daily efficiency through the strategic use of ChatGPT.

Upon completion of this training, participants will be equipped to:

• Grasp the fundamental concepts and mechanics of ChatGPT.
• Apply ChatGPT effectively across various workplace scenarios.
• Refine prompts to elicit more accurate and useful responses.
• Recognise the limitations of ChatGPT and adhere to best practices for its application.

Course Format

• Interactive lectures and group discussions.
• Ample opportunities for exercises and practical application.
• Hands-on implementation within a live laboratory setting.

Customisation Options

• For bespoke training arrangements, please contact us to discuss your specific needs.

By the end of this training, participants will be able to:

• Master enterprise prompt architecture across 6 layers (Role, Context, Constraints, Domain Standards, Format, Examples).
• Encode business, security, and compliance constraints (GDPR, EU AI Act, sector standards) directly into prompts.
• Co-build a prompt library that is validated, shared, and governed by all teams.
• Define sustainable governance: Prompt Curator role, naming conventions, versioning, quality metrics.
• Leave with concrete deliverables: Library v1.0, Governance Charter, 30-Day Deployment Plan.

Course format for participant assessment

• Interactive multi-profile workshops (Architects, Developers, QA, Team Leaders).
• Facilitated co-construction by an architect-consultant: participants build real, operational deliverables.
• All co-built deliverables belong entirely to the client organization.

Course customization options

• To request a customized version of this training, please contact us to make the
  necessary arrangements.

Artificial Intelligence (AI) constitutes a sector of computer science dedicated to enabling systems to execute tasks that generally demand human intelligence, such as reasoning, learning, and decision-making.

This instructor-led training, available either online or onsite, is designed for beginner-level business and administrative professionals keen on understanding how AI facilitates process automation and how it can be leveraged in their daily roles to enhance efficiency and productivity.

Upon completing this training, participants will be equipped to:

• Grasp the fundamental concepts and principles of Artificial Intelligence.
• Recognize the ways in which AI is reshaping business processes across various departments.
• Identify opportunities to utilise AI tools for task automation and decision support.
• Employ practical AI-based tools to streamline daily administrative and analytical tasks.

Course Format

• Interactive lectures and discussions.
• Case studies and real-world examples.
• Hands-on exercises using accessible AI tools.

Course Customization Options

• To request tailored training for this course, please contact us to arrange.