Customer Discovery for Product Teams Training Course

Designed for seasoned Business Analysts, Product Owners, and User Researchers, this workshop focuses on mastering advanced techniques that generate tangible business value. Through practical exercises and essential tools, participants will learn to analyse complex data, streamline processes, engage stakeholders effectively, and convert strategy into action using OKRs. By the conclusion, attendees will possess a robust toolkit to enhance their impact and deliver measurable outcomes.

This instructor-led, live training in Botswana, offered either online or on-site, caters to individuals at beginner, intermediate, and advanced levels. It focuses on employing generative AI tools to assist in the routine duties of a business analyst, covering areas such as analysis, documentation, information organization, and communication with stakeholders.

Upon completing this training, participants will be capable of:

• Comprehending the actual capabilities and constraints of GenAI models, including issues like hallucinations and context windows.
• Applying AI as an advanced tool that supports cognitive and analytical processes.
• Creating precise requirement frameworks and technical documents with AI assistance.
• Speeding up conceptual work, from generating hypotheses to drafting documentation.
• Deliberately evaluating the quality and factual correctness of AI-produced content.
• Understanding the safe and ethical usage of AI tools in relation to corporate data.

This instructor-led training in Botswana introduces cost-effectiveness analysis for intermediate practitioners, focusing on defining key questions, quantifying costs and outcomes, applying analytical frameworks, and assessing uncertainty to enable rational, evidence-based decision-making across multiple sectors.

This instructor-led, live training in Botswana (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This course offers an expert introduction to the newly enacted Accessibility Law, equipping developers with the practical skills necessary to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the law's importance and implications, the course quickly transitions to hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in Botswana (online or onsite) targets intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications.

By the conclusion of this training, participants will be able to:

• Grasp the fundamental concepts of LangChain and its significance in enhancing web user experience.
• Implement LangChain within web apps to develop dynamic and responsive interfaces.
• Integrate APIs into web applications to bolster interactivity and user engagement.
• Optimize user experience through LangChain’s advanced customization features.
• Analyze user behavior data to refine web app performance and experience.

This instructor-led, live training in Botswana (online or onsite) is aimed at persons who wish to use Figma to design the user interface for a new or existing software application or website.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Create a working, clickable application prototype.
• Apply design best practices.
• Accelerate the completion speed of design projects.
• Collaborate with other designers and developers using Figma.

This live, instructor-led training in Botswana offers participants a deep understanding of the technological, methodological, and cultural elements necessary to implement a successful Fintech strategy.

The course is tailored for managers seeking a comprehensive overview of Fintech, enabling them to decipher industry hype and jargon while identifying concrete first steps for adopting new technologies in financial services.

By the end of the program, participants will be able to:

• Present practical Fintech strategies for their respective organizations.
• Explain the function and significance of key technological components.
• Develop a step-by-step action plan for integrating new technologies.

This instructor-led, live training in Botswana (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to apply Human-Centered Design methodologies in product development, service design, and business innovation.

By the end of this training, participants will be able to:

• Understand and apply Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Develop user personas and journey maps.
• Ideate, prototype, and test solutions iteratively.
• Apply design thinking frameworks in real-world projects.

A hands-on training program in Botswana that empowers insurance professionals to utilize AI, data analytics, and InsurTech trends to modernize operations and enhance customer engagement. Through workshops, case studies, and practical exercises, learners build robust digital strategies to navigate a rapidly changing industry.

This live, instructor-led training in Botswana explores applied Requirements Engineering concepts, elicitation methods, and documentation approaches. It offers thorough exam preparation to assist participants in mastering the IREB CPRE syllabus and securing the Foundation Level certification.

This instructor-led, live training in Botswana (online or onsite) is designed for intermediate-level UX/UI designers and front-end developers who wish to leverage Multimodal AI to design and implement user interfaces capable of understanding and processing various forms of input.

By the end of this training, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Utilise multimodal data to create adaptive and responsive UIs.
• Understand the ethical considerations of user data collection and processing.

This instructor-led, live training in Botswana (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.