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Duration 7 hours
Course Outline
Grasping the Concept of Artificial Intelligence (AI)
- Defining AI: Its history and developmental trajectory.
- The inner workings of AI: Data, algorithms, and learning models.
- Categorizing AI: Narrow versus general, generative AI, and machine learning.
AI in Daily Life and the Business Environment
- Everyday examples of AI technologies already in use.
- Industries undergoing transformation due to AI.
- Distinguishing between common myths and verified facts about AI in the workplace.
AI Applications Across Various Departments
- Sales and Customer Service: Lead qualification, chatbots, and sales forecasting.
- Marketing: Content creation, campaign analytics, and trend monitoring.
- Finance: Invoice automation, fraud detection, and financial forecasting.
- HR: Recruitment screening and insights into employee engagement.
- Administration and Operations: Document management and task automation.
Initiating the Use of AI Tools
- Overview of platforms like ChatGPT, Copilot, Gemini, Claude, and others.
- Leveraging AI to draft emails, reports, and presentations.
- Utilizing AI tools for scheduling, summarization, and translation.
Practical Application: AI in Practice
- Composing and refining text with AI assistance.
- Generating reports and conducting basic data analysis.
- Automating routine administrative duties.
Challenges and Ethical Dimensions
- Recognizing AI limitations: Bias, hallucinations, and over-dependence.
- Addressing data privacy, confidentiality, and compliance issues.
- Strategies for responsible AI usage in a professional setting.
Forward Path: Cultivating an AI-Friendly Culture
- Fostering a mindset conducive to AI integration.
- Promoting experimentation and digital curiosity.
- Resources for ongoing AI education.
Conclusion and Action Plan
- Recap of essential concepts and key takeaways.
- Identifying potential AI opportunities within your department.
- Personal action plan: "What tasks can I automate or improve using AI?".
Requirements
- No existing knowledge of AI or programming is necessary.
Target Audience
- Staff members from administrative, sales, finance, marketing, HR, and other departments.
- Managers and team leads looking to adopt AI strategies.
- Support and back-office personnel.
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation
