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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Overview of endpoint management principles and OpenUEM features
  • Grasping the endpoint lifecycle and key management theories
  • Lab preparation and setting up the test environment

Installing & Configuring OpenUEM

  • Setting up OpenUEM server components
  • Distributing agents to Windows, macOS, and Linux systems
  • Adjusting network and security parameters

Enrolling & Organising Endpoints

  • Registering devices within the OpenUEM interface
  • Categorising and structuring devices for better administration
  • Establishing roles and access rights for administrators

Core Device Management

  • Distributing software and updates to controlled devices
  • Setting up policies and compliance controls
  • Tracking device condition and user activity

Patch Control & Automation

  • Scheduling updates and automated patch distribution
  • Verifying and testing software installations
  • Recommended practices for endpoint security and compliance

Reporting & Diagnostics

  • Creating reports on device status and operations
  • Resolving common endpoint issues through basic troubleshooting
  • Setting up monitoring alerts for proactive management

Capstone Lab & Practical Tasks

  • Practical session: enrol devices, distribute updates, and monitor endpoints
  • Scenario-based activities to solidify understanding
  • Analysis and discussion of lab outcomes

Conclusion and Future Directions

Requirements

  • A grasp of foundational IT support principles
  • Practical experience with endpoint hardware and operating systems
  • Knowledge of basic networking protocols and device setup

Target Audience

  • IT support team members
  • Helpdesk technicians
  • Junior system administrators

Testimonials (2)

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