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 Duration 16 hours (2 days)

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Categories of waste (muda) prevalent in service sectors

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical use
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban System (4 hours)

  • Core components and fundamentals of the Kanban system
  • Effective board administration
  • Establishing Pull systems and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Application in Business Processes (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Pinpointing waste within banking workflows
  • Implementing KAIKAKU (dramatic improvement)

5. Additional Lean Instruments (2 hours)

  • GEMBA (the actual place) observation
  • KAIZEN (continuous improvement) practices
  • Root cause analysis techniques: Ishikawa diagrams and the 5 Whys
  • Error-proofing strategies: POKA-YOKE

Wrap-up and Future Actions

Requirements

  • A foundational grasp of core project management concepts
  • Practical exposure to process workflows within business or banking environments
  • Basic familiarity with Agile or Lean frameworks

Target Audience

  • Process managers and business analysts
  • Project managers working in banking and financial services
  • Professionals engaged in requirements definition and continuous process improvement

Testimonials (3)

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