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Course Outline
Introduction to ISO 9001:2015
- Fundamentals of Quality Management Systems (QMS)
- The rationale and advantages of ISO 9001 certification
- An examination of the framework and underlying principles of ISO management standards
- Major revisions and updates in the ISO 9001:2015 revision
Interpreting ISO 9001:2015 Mandates
- A summary of ISO 9001 clauses and specific requirements
- Determining organisational context and stakeholder expectations
- The role of leadership and commitment to quality
- Strategic planning, risk and opportunity assessment, and quality goals
- Resource allocation, competence, and awareness as support mechanisms
- Operational workflows and quality control measures
- Assessing performance and driving continuous improvement
Deploying a Quality Management System
- Establishing quality benchmarks within the organisation
- Process mapping and pinpointing areas for enhancement
- Creating and managing documented information and controls
- Oversight of modifications necessary for ISO 9001 adherence
- Weaving quality initiatives into daily business operations
Core Principles of ISO 9001 Auditing
- The responsibilities and scope of internal and lead auditors
- Foundational audit principles and methodological approaches
- Strategy and preparation for QMS audits
- Crafting audit checklists and defining evidence standards
- Collection and assessment of objective evidence
Executing a Quality Management System Audit
- Conducting interviews, observations, and documentation reviews
- Detecting non-conformities and potential improvement avenues
- Communicating audit results clearly and effectively
- Facilitating corrective actions and sustained improvement
Case Studies and Best Practices
- Analysis of successful QMS implementation examples
- Applying ISO 9001 mandates to real-world business contexts
- Recognising opportunities for quality enhancement
- Exploration of typical challenges encountered during implementation
Course Recap and Dialogue
- Revisiting fundamental ISO 9001:2015 concepts
- Debate on auditing techniques and implementation strategies
- Exchange of practical insights and key learnings
- Overview of best practices and recommended next steps
Requirements
Target Audience
- Internal auditors and lead auditors
- Professionals with a professional interest in quality management
7 Hours
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