Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Intended audience
This course is suitable for:
- Professionals with a valid ITIL® 4 Foundation certification
The program prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course package. Achieving this certification validates updated ITIL framework knowledge and supports ongoing professional growth in service management.
Pre-course preparation
Participants must possess a current ITIL® 4 Foundation certificate. No further preparation is required prior to attending the course.
Assessment process
An exam voucher, valid for six months, is provided to allow flexibility in scheduling the assessment date.
Following the training, participants will receive guidance on registering for the exam. Booking is managed directly via the PeopleCert platform using personal accounts. The exam is administered online with remote proctoring, where a PeopleCert proctor monitors the session through a webcam and secure connection. Prior to starting, participants must verify their identity and display their surroundings to ensure adherence to examination standards.
Assessment details
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing score: 65% (a minimum of 13 correct answers)
- Materials: Closed-book exam
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
