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Duration 14 hours
Course Outline
Grasping Warranty Structures in Maximo
- Core warranty concepts and terminology
- Warranty coverage at both the asset and item levels
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Controlling dates, limits, and conditions
Processing Warranty Claims
- Generating warranty claims from work orders
- Managing routing, approvals, and documentation
- Tracking claim status and progress
Monitoring Vendor Responses
- Recording vendor communications
- Handling approvals, denials, and adjustments
- Incorporating vendor feedback into maintenance strategies
Connecting Assets to Warranty Data
- Linking warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining accuracy across asset records
Integration with Procurement and CM
- Synchronizing warranty details with purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data consistency between procurement and maintenance
Managing Exceptions and Special Cases
- Addressing expired or voided warranties
- Handling partial claims or disputed coverage
- Resolving entitlement mismatches
Practical Warranty Scenarios
- Executing full warranty claims from start to finish
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to actual maintenance cases
Wrap-up and Future Actions
Requirements
- A foundational understanding of asset management lifecycles
- Professional experience with maintenance or procurement workflows
- Basic familiarity with Maximo interface navigation
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
