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Duration 21 hours
Course Outline
Introduction and Overview
The what and why of business process re-engineering (BPR)
- Securing competitive advantage through radical redesign
- The imperative for re-engineering
- Distinguishing what re-engineering entails and does not
- Concentrating on the core business process
- Meeting objectives for cost reduction and revenue generation
Utilising the proven CLAMBRE/UML framework for re-engineering
- Modelling standards: UML and BPMN
- Differentiating customers from stakeholders
- Identifying key activities and information structures
- Encouraging creative right-brain thinking
Focusing on the Customer
Investigating the customer interface
- Expanding customer roles through aggregation
- Refining customer types via generalisation
- Establishing precise customer profiles
Documenting customer values and requirements
- Service delivery versus product provision
- Assessing customer satisfaction: quality, flexibility, speed, cost, and service
- Categorising customer relationships using the PRIDE checklist
- Evaluating the effectiveness of the business process in meeting customer needs
Modelling the Business Process
Identifying processes for re-engineering
- Identifying core business processes
- Selecting appropriate metrics to evaluate process performance
- Recognising business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and responsibilities
- Detecting irregularities in worker roles using cross-reference matrices
- Mapping the business process using UML activity diagrams
- Distributing activities among different roles
Analysing the Business Process
Elaborating on business processes
- Choosing suitable UML tools
- Defining process scope with UML use case diagrams
- Identifying principal business actors
- Modelling alternative workflows
- Documenting inefficient business activities
Examining the business structure
- Reviewing organisational infrastructure
- Mapping information using class diagrams
- Applying UML business stereotypes
- Designating process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Optimising the benefits of information technology
- Web-enabled technology
- Engagement through social spaces
- Designing resilient, future-ready business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining customer-process boundaries
- Tailoring the business process to benefit specific customer segments
- Leveraging and integrating technology opportunities
- Personalising the process
- Exceeding customer expectations
Constructing the new process using best business practice
- Incorporating established business patterns
- Resolving process anomalies
- Evaluating strategic alternatives
- Ensuring robust, reliable information management
Implementing the Re-engineered Process
- Re-training the workforce
- Aligning metrics with customer satisfaction
- Supporting continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating success
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
