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Course Outline

Topic 1

  • Introduction
  • Icebreaker Activity
  • Review of Pre-Assignment
  • Workshop Objectives

Topic 2

  • Reasons for Delegating
  • Benefits and Drawbacks
  • Do's and Don'ts of Delegation
  • Self-Assessment

Topic 3

  • Definition of Delegation
  • Delegation Definitions
  • Levels of Delegation
  • Guidelines for Success
  • Lateral Delegation

Topic 4

  • Review of Pre-Assignment

Topic 5

  • Selecting the Appropriate Person
  • Delegation Based on Skill Level
  • Employee Motivation
  • Employee Workload Management
  • Matching Skills with Personnel

Topic 6

  • The Delegation Meeting
  • Clarity in Communication
  • Context and Relevance
  • Ensuring Comprehension
  • Establishing Performance Standards
  • Delegating Authority
  • Providing Support
  • Clarifying Expectations and Commitment
  • Rewards and Recognition

Topic 7

  • Practical Application
  • Case Study
  • Eight Steps of a Delegation Meeting
  • Activity

Topic 8

  • Providing Instructions
  • Three Types of Instructions
  • Examples
  • Preparing Instructions

Topic 9

  • Monitoring Delegation
  • Importance of Monitoring Delegation
  • Benefits of Monitoring Delegation
  • Methods for Monitoring Delegation

Topic 10

  • Practising Delegation
  • Your Role in Delegation
  • Employees' Role in Delegation
  • When to Delegate
  • Whom to Delegate To
  • Delegating Authority
  • Monitoring Delegation
  • Managing Disappointments

Topic 11

  • Giving Feedback
  • Key Elements of Good Feedback
  • Factors That Make Feedback Effective
  • Case Studies

Topic 12

  • Developing into an Effective Delegator
  • Characteristics of Effective Delegators
  • Personal Action Plan
  • Recommended Readings
 7 Hours

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