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 Duration 21 hours

Course Outline

Module 1: Adobe Marketo Engage Essentials

  • Overview of the platform and user interface
  • Foundations of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and target audiences
  • Creating intelligent segments and dynamic lists

Module 2: Campaign Development and Core Automation

  • Setup of email programs and web forms
  • Development of landing pages and dynamic content blocks
  • Construction of automation workflows, including drip campaigns
  • Tracking campaign performance and optimizing results

Module 3: Advanced Automation and Personalization

  • Designing multichannel nurturing programs across email, social media, and web
  • Utilizing tokens and snippets to ensure content reuse and consistency
  • Implementing AI-driven personalization features with Adobe Sensei
  • Integration with CRM systems such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Governance

  • Building dashboards and performance reporting tools
  • Understanding multichannel attribution and ROI calculation
  • Implementing data governance standards and ensuring security compliance
  • Applying best practices for marketing campaigns in educational and commercial sectors

Module 5: Practical Workshop – Campaign Simulation

  • Configuration of a real-world campaign scenario for higher education
  • Building automated workflows for student communication and follow-up
  • Evaluation and presentation of results aligned with campaign goals

Summary and Future Steps

Requirements

  • A foundational grasp of digital marketing and CRM principles
  • Familiarity with email marketing and lead management processes
  • An interest in automation and data-centric marketing strategies

Intended Audience

  • Faculty members and marketing professionals associated with the School of Commercial Engineering
  • Specialists in marketing automation and CRM coordinators
  • Academic staff involved in communications, outreach, or enrollment marketing

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