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Course Outline

Module 1: Core Concepts of Adobe Marketo Engage

  • Overview of the platform and its user interface
  • Fundamentals of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and target audiences
  • Development of intelligent segments and dynamic lists

Module 2: Building Campaigns and Basic Automation

  • Setting up email programs and web forms
  • Creation of landing pages and dynamic content elements
  • Establishment of automation workflows, including drip campaigns
  • Measurement of campaign effectiveness and refinement of results

Module 3: Advanced Automation and Personalization

  • Design of multichannel nurturing programs (email, social media, web)
  • Utilization of tokens and snippets to ensure content consistency and reuse
  • Implementation of AI-driven personalization using Adobe Sensei
  • Integration with CRM platforms such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Administration

  • Development of dashboards and performance reporting tools
  • Understanding multichannel attribution and ROI calculation
  • Application of data governance and security compliance measures
  • Adoption of best practices for both educational and commercial marketing efforts

Module 5: Practical Workshop – Campaign Simulation

  • Configuration of a realistic campaign for a higher education context
  • Construction of automated workflows for student interaction and follow-up
  • Assessment and presentation of outcomes against campaign goals

Conclusion and Future Directions

Requirements

  • Foundational knowledge of digital marketing and CRM principles
  • Basic familiarity with email marketing and lead management processes
  • Curiosity regarding automation and data-centric marketing approaches

Target Audience

  • Faculty members and marketing professionals from the School of Commercial Engineering
  • Experts in marketing automation and CRM coordination roles
  • Academic staff involved in communication, outreach, or enrollment marketing
 21 Hours

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