Administering Microsoft Endpoint Configuration Manager Training Course

Course objectives: Comprehend the fundamental principles of Ansible Acquire skills in installing and configuring Ansible Investigate the core components of Ansible: Playbooks, Modules, and Inventory Apply automation tasks utilizing Ansible Run Ansible Playbooks to manage and automate remote servers

This instructor-led, live training in Botswana (online or onsite) is aimed at DevOps engineers, developers, and SysOps administrators who wish to maximize the tools and features made available through the Ansible project for the advancement of organizational IT infrastructures and processes.

Simultaneously, they can utilize the opportunity to carry out complex Ansible implementations for large-scale applications while employing its open-sourced tower for optimized DevOps management and collaboration functions.

By the end of this training, participants will be able to:

• Install and configure Ansible along with other open-source tools and resources.
• Establish a centralized system for DevOps management using Ansible project features.
• Operate automation tools and advanced resources of Ansible to achieve CI/CD approach.
• Execute better SysOps methods using Ansible's collaborative features for management of larger teams.
• Enhance DevOps tasks execution within the organization and optimize existing ones.
• Integrate Ansible with external platforms and leverage other Ansible tools for the organization's advantage.

This instructor-led live training in Botswana (online or on-site) is aimed at system operators and administrators who wish to use Foreman and Katello to manage and monitor their servers and infrastructures.

By the end of this training, participants will be able to:

• Configure Foreman to automate the provisioning and configuration of systems.
• Install Katello to implement its content management features for creating, organising, and managing repositories.
• Track infrastructure changes using Foreman's reporting and monitoring features.

This instructor-led live training in Botswana (online or on-site) is aimed at system administrators who wish to learn about Microsoft Endpoint Configuration Manager (MECM) and use it to manage infrastructures.

By the end of this training, participants will be able to:

• Learn about Microsoft Endpoint Configuration Manager and how it works.
• Understand and configure discovery methods.
• Configure MECM client policies.

Mastering Application Distribution, Deployment, and Monitoring with Configuration Manager

In this comprehensive course, you will gain hands-on experience with Configuration Manager and its associated site systems to efficiently manage network resources. The curriculum is designed to cover essential day-to-day management tasks, including:

• Application Management: Learn to deploy and monitor applications for managed users and systems.
• Client Health Management: Ensure optimal performance and reliability of client systems.
• Inventory Management: Conduct detailed hardware and software inventories.
• Operating System Deployment: Master techniques for deploying operating systems seamlessly.
• Software Updates: Manage and streamline software update processes.

Zammad is a contemporary, web-based, open-source helpdesk and customer support platform. It consolidates tickets from email, chat, telephone, and social media into one unified queue, offering a self-hosted alternative to Zendesk, Freshdesk, and ServiceNow while ensuring that customer data remains within your own infrastructure.

This instructor-led live training (available online or on-site) targets intermediate support managers and system administrators who intend to utilise Zammad to substitute cloud-based helpdesk platforms with a self-hosted, sovereign ticketing system.

Upon completion of this training, participants will be capable of:

• Installing Zammad via packages or Docker alongside PostgreSQL.
• Configuring email, chat, and API channels for ticket ingestion.
• Designing workflows, escalations, and SLA timers.
• Establishing role-based access, groups, and organisations.
• Integrating with knowledge bases, reporting tools, and webhooks.

Course Format

• Interactive lectures and discussions.
• Ample exercises and practical sessions.
• Hands-on implementation within a live laboratory environment.

Customisation Options for the Course

• To request bespoke training for this course, please contact us to make arrangements.