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Course Outline
Introduction to Mobile Subscriber Services
- Subscriber classifications and profiles
- Service categories: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling consequences
Role of OSS and NetAct Overview
- OSS functions within performance management
- NetAct: objectives and primary components
- Data transmission from network elements to NetAct
Key Performance Indicators – Core Concepts
- KPI categories: availability, accessibility, retainability, and integrity
- Fundamentals of KPI calculation and aggregation periods
- Thresholds, alarms, and SLA alignment
NetAct KPI Suite – Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour considerations and dimensioning KPIs
NetAct KPI Suite – Data and Throughput
- Data session establishment and throughput KPIs
- Latency, jitter, and packet loss metrics
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification
- Correlating KPIs across network layers (RAN, transport, core)
- Utilizing KPIs to pinpoint congestion, configuration, and hardware faults
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards
- Report generation and stakeholder-oriented reporting
- Alarm tuning and noise reduction techniques
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook
- Practical exercises: voice call failure and data throughput degradation
- Incident validation and closure criteria
Operational Best Practices and KPI Governance
- KPI ownership and governance models
- Change management and KPI impact evaluation
- Continuous improvement and the KPI lifecycle
Summary and Next Steps
Requirements
- Comprehension of mobile network architecture
- Knowledge of OSS/BSS concepts
- Fundamental understanding of performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
14 Hours
Testimonials (1)
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