Mobile Subscriber Services & NetAct KPI Introduction Training Course
This course provides a comprehensive overview of mobile subscriber service fundamentals and introduces the Key Performance Indicators (KPIs) within NetAct, which are essential for monitoring and ensuring mobile network performance.
Delivered as an instructor-led live training session, available either online or on-site, this programme is designed for intermediate-level network and OSS professionals. It aims to equip participants with the skills to interpret KPI data and leverage NetAct fundamentals to enhance performance management.
Upon completing this training, participants will be capable of:
- Explaining key subscriber services and their influence on network behaviour.
- Identifying and interpreting core NetAct KPIs related to voice, data, and signaling performance.
- Correlating KPI trends with common network faults and service degradations.
- Applying basic troubleshooting workflows using KPI dashboards and reports.
- Recommending operational actions to improve subscriber experience based on KPI analysis.
Course Format
- Interactive lectures and group discussions.
- Practical KPI analysis exercises using sample datasets.
- Case studies and guided troubleshooting scenarios.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Course Outline
Introduction to Mobile Subscriber Services
- Subscriber types and profiles
- Service types: voice, SMS, data, value-added services
- Subscriber lifecycle events and signaling implications
Overview of OSS and NetAct Role
- OSS functions in performance management
- NetAct: purpose and core components
- Data flows from network elements to NetAct
Key Performance Indicators — Concepts
- KPI categories: availability, accessibility, retainability, integrity
- KPI calculation basics and aggregation periods
- Thresholds, alarms, and SLA alignment
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour considerations and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Latency, jitter, and packet loss metrics
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection
- Correlating KPIs across layers (RAN, transport, core)
- Using KPIs to isolate congestion, configuration, and hardware faults
Reporting, Dashboards, and Alarm Management
- Designing actionable KPI dashboards
- Report generation and stakeholder-focused reporting
- Alarm tuning and noise reduction strategies
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook
- Case exercises: voice call failure and data throughput degradation
- Validation and closure criteria for incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance model
- Change management and KPI impact assessment
- Continuous improvement and KPI lifecycle
Summary and Next Steps
Requirements
- An understanding of mobile network architecture
- Familiarity with OSS/BSS concepts
- Basic knowledge of performance monitoring terminology
Audience
- Network operations and performance engineers
- OSS analysts and NOC staff
- Telecom planners and service assurance teams
Need help picking the right course?
southafrica@nobleprog.co.za or +27 (0)10 005 5793
Mobile Subscriber Services & NetAct KPI Introduction Training Course - Enquiry
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