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Duration 21 hours
Course Outline
Fundamentals of Conversational AI
- The evolution and history of voice assistant technology.
- Core components: ASR, NLU, Dialogue Management, and TTS.
- Introduction to major platforms: Alexa, Google Assistant, and Rasa.
Designing Voice User Interfaces
- Core principles of conversational UX design.
- Modeling intents and extracting entities.
- Utilizing voice design tools and flowcharting methods.
Development using Dialogflow and Alexa
- Managing Dialogflow agents, intents, and webhook fulfillment.
- Building Alexa Skills: defining intents, slots, voice models, and endpoint integration.
- Handling multi-turn conversations and session management.
Creating Voice Assistants with Rasa
- Understanding Rasa architecture: NLU, Core, and Actions.
- Configuring training data and domain settings.
- Implementing custom actions, forms, and contextual dialogues.
Voice Assistant Integration Strategies
- Connecting APIs and webhook back-end services.
- Linking CRMs, databases, and external applications.
- Deploying voice assistants in web apps, IoT, and mobile environments.
Testing, Deployment, and Performance Optimization
- Using simulators and test cases for voice interactions.
- Monitoring usage patterns and debugging conversation flows.
- Publishing to Google Assistant, Alexa devices, or proprietary platforms.
Security, Compliance, and Scalability Considerations
- Implementing user authentication and authorization for assistants.
- Ensuring data privacy, GDPR compliance, and maintaining audit trails.
- Establishing version control and CI/CD pipelines for voice applications.
Conclusions and Future Directions
Requirements
- Proficiency with RESTful APIs and JSON structures.
- Practical experience in at least one programming language (such as Python or JavaScript).
- Familiarity with fundamental concepts of natural language processing.
Target Audience
- Software engineers.
- UX designers specializing in voice-based interactions.
- Conversational AI teams developing virtual assistants.