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 Duration 21 hours

Course Outline

Fundamentals of Conversational AI

  • The evolution and history of voice assistant technology.
  • Core components: ASR, NLU, Dialogue Management, and TTS.
  • Introduction to major platforms: Alexa, Google Assistant, and Rasa.

Designing Voice User Interfaces

  • Core principles of conversational UX design.
  • Modeling intents and extracting entities.
  • Utilizing voice design tools and flowcharting methods.

Development using Dialogflow and Alexa

  • Managing Dialogflow agents, intents, and webhook fulfillment.
  • Building Alexa Skills: defining intents, slots, voice models, and endpoint integration.
  • Handling multi-turn conversations and session management.

Creating Voice Assistants with Rasa

  • Understanding Rasa architecture: NLU, Core, and Actions.
  • Configuring training data and domain settings.
  • Implementing custom actions, forms, and contextual dialogues.

Voice Assistant Integration Strategies

  • Connecting APIs and webhook back-end services.
  • Linking CRMs, databases, and external applications.
  • Deploying voice assistants in web apps, IoT, and mobile environments.

Testing, Deployment, and Performance Optimization

  • Using simulators and test cases for voice interactions.
  • Monitoring usage patterns and debugging conversation flows.
  • Publishing to Google Assistant, Alexa devices, or proprietary platforms.

Security, Compliance, and Scalability Considerations

  • Implementing user authentication and authorization for assistants.
  • Ensuring data privacy, GDPR compliance, and maintaining audit trails.
  • Establishing version control and CI/CD pipelines for voice applications.

Conclusions and Future Directions

Requirements

  • Proficiency with RESTful APIs and JSON structures.
  • Practical experience in at least one programming language (such as Python or JavaScript).
  • Familiarity with fundamental concepts of natural language processing.

Target Audience

  • Software engineers.
  • UX designers specializing in voice-based interactions.
  • Conversational AI teams developing virtual assistants.

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