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Course Outline

Day 1: Foundations and Reliable Use of GenAI

AI and GenAI essentials: understanding what it is, how it works, where it adds value, and its limitations

Practical prompting: utilising reusable prompt structures, clear inputs, constraints, and defined output formats

Iteration techniques: refining outputs through feedback loops and structured instructions

Output quality and verification: employing checklists, cross-checking, managing assumptions, ensuring traceability, and defining acceptance criteria

Standardizing deliverables: creating templates for technical notes, summaries, reports, and action items

Documentation and requirements: skills in drafting, rewriting, structuring, summarizing, and writing change/requirement specifications

Responsible use and data security: principles of confidentiality, intellectual property protection, governance, and safe-use protocols

Hands-on practice with realistic, anonymised scenarios


Day 2: Applied Use Cases, Productivity, and Workflow Integration

Analysis and reporting: converting raw inputs into structured insights and executive-ready summaries

Problem solving and troubleshooting: leveraging AI for root cause analysis and action planning

Cross-functional communication: enhancing decision clarity, handovers, meeting minutes, and stakeholder alignment

AI as a copilot for code and automation: safely generating and reviewing code snippets, pseudocode, and test logic

Knowledge work acceleration: developing reusable procedures, internal standards, and knowledge-base content

Workflow integration: establishing repeatable end-to-end processes from request to deliverable, including validation steps

Prompt libraries and checklists: role-based collections to improve consistency and adoption

Capstone practice and 30-day adoption plan: converting one practical case per participant into a repeatable workflow, identifying quick wins and simple measurement metrics

Requirements

This training is tailored for professionals in engineering, technical, and operational environments who manage documentation, structured processes, data-driven decision-making, and cross-team collaboration. It is ideal for specialists and team leads seeking to boost productivity and output quality using Generative AI in their routine tasks, without requiring advanced programming or data science expertise. The course is also valuable for operational or business support roles that frequently engage with technical information and require clearer, faster, and more consistent deliverables.

 14 Hours

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