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Course Outline
Introduction to management
Cultivating leadership skills in modern management
Leading a team of workers
- Management styles
- Selection of an effective management style aligned with team development phases
- Self-assessment: Analyzing one's own leadership style
- Evaluating personal strengths and weaknesses in the role of a team leader, and identifying development potentials
- Characteristics of effective teams
- Coordinating activities to achieve set goals
Communication in organizations
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Giving feedback
- Managing difficult situations during calls
- Communication networks
- Information flow models and their optimization
Selected techniques for conflict resolution in a team of employees
- The nature and types of conflict
- Primary sources of conflict
- Behavioral styles for managing conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts in team work
- Strategies employed in conflict situations
- Conflict management
- Primary methods of conflict resolution
- Handling emotions during conflicts
- Barriers to communication and conflict resolution, both verbal and non-verbal
Motivating team management
- Understanding motivation
- What motivates people within an organization
- Types of motivation
- Principles of economic incentives
- Principles of motivating with intangible resources
- Psychological principles for motivation
- Feedback and evaluation
- The importance of language in motivation
Ability to manage time effectively and its use
- Time management matrix
- Controlling one's own time and addressing time thieves
- Time planning techniques
- Delegation of authority and task assignment
Coaching
- Understanding what it is and how to apply it
- Individual participant sessions
- In-depth feedback
Summary of training
Requirements
The course is general in nature, and participation does not require specialist knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group