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Course Outline

Introduction to management

Cultivating leadership skills in modern management

Leading a team of workers

  • Management styles
  • Selection of an effective management style aligned with team development phases
  • Self-assessment: Analyzing one's own leadership style
  • Evaluating personal strengths and weaknesses in the role of a team leader, and identifying development potentials
  • Characteristics of effective teams
  • Coordinating activities to achieve set goals

Communication in organizations

  • Fundamentals of verbal and non-verbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Constructive criticism
  • Giving feedback
  • Managing difficult situations during calls
  • Communication networks
  • Information flow models and their optimization

Selected techniques for conflict resolution in a team of employees

  • The nature and types of conflict
  • Primary sources of conflict
  • Behavioral styles for managing conflict and appropriate conduct during disputes
  • Assertive and developmental use of conflicts in team work
  • Strategies employed in conflict situations
  • Conflict management
  • Primary methods of conflict resolution
  • Handling emotions during conflicts
  • Barriers to communication and conflict resolution, both verbal and non-verbal

Motivating team management

  • Understanding motivation
  • What motivates people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Principles of motivating with intangible resources
  • Psychological principles for motivation
  • Feedback and evaluation
  • The importance of language in motivation

Ability to manage time effectively and its use

  • Time management matrix
  • Controlling one's own time and addressing time thieves
  • Time planning techniques
  • Delegation of authority and task assignment

Coaching

  • Understanding what it is and how to apply it
  • Individual participant sessions
  • In-depth feedback

Summary of training

Requirements

The course is general in nature, and participation does not require specialist knowledge.

 14 Hours

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