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Course Outline
Anatomy of conflicts
- definitions
- outcome of conflicts
- negotiation theories and concepts
- argumentation theory,
- decision analysis,
- behavioral analysis,
- face negotiation theory,
- game theory,
- consensus building,
- strategic barging,
- discernment
Personality types
- persuasion
- positive
- patience
- inter-personal relationship
- assertiveness
- self-confidence
- communicative
- emotional intelligence
- body language
Leadership styles
- strategic
- transformative
- visionary
- democratic
- affirmative
Conflict resolution process
- opening the negotiation
- handling opposition/questions
- exchanging information
- effective communication
- maintain good relationship
- bargain and trade wants
- close in a timely and settling manner
- create win-win situations
Key conflict resolution skills
- effective speaking
- listening
- attitude
- respect
- care
- assertiveness
- self-confidence
- patience
- persistent
- creativity
- critical thinking
- problem solving
- empathy
- fairness
- openness
- commitment
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (2)
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.